Huge shoutout to @LifeProFitness! After 4 years of daily use, my sauna blanket finally gave out. I reached out about their lifetime warranty, and they immediately approved a replacement with no... See more
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Review summary
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Wow, what great service - from order placement to order fulfillment to customer support, Lifepro is ON IT! We love our vibration plate, too. Super easy to set up because of good product and package de... See more
Company replied
I was enjoying my vibration plate and I'm very happy with the product, but I was having some trouble with the power cord and the remote wasn't really working. Nicka with customer service was friendly... See more
Company replied
I purchased the LifePro Waver. Love it! The remote was not working. Thought it was the batteries, but no. Contacted CS on a weekend, not expecting a response until Monday, but got immediate response f... See more
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Company details
Written by the company
Who said wellness, recovery and fitness have to be like a boring chore? We've decided to ramp it up and change the game - making holistic wellness attainable for everyone. Here at Lifepro we work to bring you the best solutions through our tools but most importantly through our community.
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4.9
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Ben at Lifepro resolved my issue with…
Ben at Lifepro resolved my issue with my LED face mask. The whole team at Lifepro is outstanding
August 1, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you for your wonderful feedback! We're delighted to hear that Ben was able to resolve the issue with your LED Face Mask and provide you with the support you needed.
We'll be sure to share your kind words with Ben and the rest of the Lifepro Team. Knowing that you found our entire team to be outstanding means so much to us and motivates us to continue delivering the best possible customer experience.
Thank you for your trust and for choosing Lifepro. We're honored to have you as part of the Lifepro family and are always here whenever you need us. 🧡✨
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Outstanding Customer Service from Ben!
Outstanding Customer Service from Ben!! I was having a little trouble connecting with the support team when Ben intervened. He was a tremendous help and walked me through the steps I needed to follow. While I was unable to provide all the info required, they were still able to answer my questions and process my request. I will definitely be a returning customer of Life Pro Fitness!
August 1, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your wonderful feedback! We're delighted to hear that Ben was able to step in and provide the support you needed.
We'll be sure to share your kind words with Ben and recognize him for his patience, guidance, and commitment to helping you through the process. We're especially glad that, even without all the requested information, our team was still able to answer your questions and process your request.
Knowing that this experience has earned your trust and that you plan to be a returning Lifepro customer is one of the greatest compliments we could receive.
Thank you for your support and for choosing Lifepro. We're honored to have you as part of the Lifepro family and look forward to serving you again in the future. 🧡✨
Had a warranty issue and the company…
Had a warranty issue and the company was highly responsive and accommodating, creating a solution quickly and easily. Glad to see LifePro stand behind their products and will continue to be a user! Shoutout to Maria and Angelica for their help!
July 22, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your wonderful feedback! We're delighted to hear that our team was able to make your warranty experience quick, easy, and hassle-free.
We'll be sure to share your kind words with Maria and Angelica and recognize them for their responsiveness and dedication to finding a solution. Providing exceptional support and standing behind our products are commitments we take great pride in.
It means so much to know that your experience has reinforced your confidence in Lifepro and that you'll continue to be part of our community.
Thank you for your trust, your support, and for choosing Lifepro. We're honored to have you as part of the Lifepro family and look forward to supporting your wellness journey for many years to come. 🧡✨
Lifepro products and the customer…
Lifepro products and the customer support are amazing! The Wave Vibration Plate is my favorite among all the great Lifepro products.
January 31, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your wonderful feedback! We're thrilled to hear that you've been enjoying your Lifepro products and that the Waver Vibration Plate has become your favorite among them.
We're also grateful for your kind words about our Customer Support Team. Providing high-quality products along with exceptional service is something we take great pride in, and it means so much to know that your experience reflects that commitment.
Thank you for your trust, your support, and for choosing Lifepro. We're honored to be part of your wellness journey and look forward to continuing to support you for many years to come. 🧡✨
Kylle was awesome
Kylle was awesome. Made the process very smooth with quick responses and getting the situation fixed. Showed empathy throughout.
July 31, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you for your kind feedback! We're delighted to hear that Kylle was able to make your experience smooth and stress-free.
We'll be sure to share your wonderful comments with Kylle and recognize her for her quick responses, empathy, and dedication to resolving your concern. Providing support with care and understanding is something we strive for with every customer interaction.
Thank you for your trust and for choosing Lifepro. We're honored to have you as part of the Lifepro family and are always here whenever you need us. 🧡✨
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Great company, staff and products
I purchased a Lifepro Waver vibration plate and had a question about ensuring I had set up the warranty properly as my specific vibration plate didn’t appear to be on the list. I received an instant response letting me know that it was set up properly and asking if there’s anything else they could do. Not only was the response, quick and helpful. It felt very personal, not an automatic response from somebody who didn’t really care. I chose to purchase this second Lifepro product because of the exceptional customer service I had received when I had a problem with my Lifepro flex cycle. Customer Service is not as good as it used to be in so many places but Lifepro has exceeded every expectation I could have. They are fast and efficient when responding to any communication I’ve had with them. They are personal and friendly and really care. Their lifetime warranty is a real thing. In addition to all of this, they make exceptional products that are reasonably priced. Products are durable, sturdy and are made from high-end materials. My Waver Vibrate Plate is all these things plus it’s quiet and easy to use. I’m thoroughly impressed with everything about this company and its staff.
Truly cannot see enough good things. Trust Lifepro completely.
G. Shaw
Winnipeg, Manitoba
July 31, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share such a thoughtful and detailed review 🧡✨
Thank you so much for your incredible feedback and for continuing to choose Lifepro! We're honored to hear that your experience with our Customer Support Team has consistently exceeded your expectations, from your FlexCycle experience to your recent Waver Vibration Plate warranty question.
We're especially grateful to hear that our team was able to provide a quick, helpful, and personal response. Creating genuine connections with our customers and making sure they feel supported is something we care deeply about, and it means so much to know that came through in your interactions.
Your trust in our Lifetime Warranty and our commitment to standing behind our products truly means the world to us. We're thrilled that your Waver Vibration Plate has impressed you with its quality, durability, quiet operation, and ease of use.
Thank you for your continued support, your kind words, and for recommending Lifepro to others. We're honored to have earned your trust and to be part of your wellness journey. We look forward to supporting you for many years to come. 🧡✨
Replacement part…
I reached out to Life pro fitness, because my power plug was defective on my infrared red light belt. Susan contacted me back from the company. Excellent communication took care of replacing my item because I use my belt daily for either myself or my dog. It is an excellent product. I highly recommend it for any kind of pain or discomfort.
I have numerous products from this company. They are excellent to deal with and back their products 100%.
June 29, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your wonderful feedback! We're delighted to hear that Susan was able to assist you with your infrared red light belt and make the replacement process smooth and efficient.
We'll be sure to share your kind words with Susan and recognize her for her excellent communication and dedication to providing outstanding support. We love hearing that your belt has become such an important part of your daily routine, not only for yourself but also for your dog. 🐾
It's also wonderful to know that you have several Lifepro products and that you've had such positive experiences with our team and our commitment to standing behind our products. Your trust and continued support mean so much to us.
Thank you for your recommendation and for being a valued member of the Lifepro family. We're honored to be part of your wellness journey and look forward to supporting you for many years to come. 🧡✨
Terrible customer service
The first Life Pro Fitness vibration plate I received was damaged. It took weeks of emails with the sane requests for information before my claim was escalated and someone actually helped me to order a replacement. It took over 3 months to receive a replacement. I’ve only had the new one for 4 months and now it’s shifting side to side and won’t increase in speed.
I contacted them through email to request a replacement and attached my receipt a week ago and sent a second email 2 days ago with no response.
In their reviews terrible customer service is an ongoing concern. This is the last time I ever by a product from them.
July 25, 2026
Unprompted review
Reply from Lifepro
Hi, we’re truly sorry to hear about the issues you’ve experienced with your Lifepro Vibration Plate and the frustration caused by the delays and lack of response. This is not the experience we want for our customers.
We would appreciate the opportunity to look into your case and help make this right. We will be reaching out to you directly to gather the necessary details and work toward a resolution as quickly as possible.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to restore your confidence in Lifepro.
Happy Shaker
Hi,
I was very pleased with my assistance i reveived from Ben. I was trying to register for a warranty for my recent purchase of Lifepro Waver Vibration plate. We have been very happy with our first one which broke down so ordered a new one right away and wanted to make sure we had a warranty on the 2nd one.
thanks for all the help.
Joan McDonald
July 29, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your kind feedback, Joan! We're delighted to hear that Ben was able to assist you with registering the warranty for your new Lifepro Waver Vibration Plate and help provide peace of mind with your recent purchase.
While we're sorry to hear that your first vibration plate stopped working, we're grateful for your continued trust in Lifepro and your decision to purchase another unit. It means a lot to know that your positive experience with your first product encouraged you to continue choosing Lifepro.
We'll be sure to share your kind words with Ben and recognize him for his helpful and supportive service.
Thank you again for your trust, your loyalty, and for choosing Lifepro. We're honored to be part of your wellness journey and look forward to supporting you for many years to come. 🧡✨
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Great product and great support through little issues
I was enjoying my vibration plate and I'm very happy with the product, but I was having some trouble with the power cord and the remote wasn't really working. Nicka with customer service was friendly and understanding from the start and easily helped me figure out how to fix the power cord. When we couldn't fix the remote she smoothly switched gears to sending me a replacement. Remarkably hassle free and now I feel even better about my purchase.
July 20, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying your Lifepro Vibration Plate and that Nicka was able to assist you with your power cord and remote concerns.
We'll be sure to share your kind words with Nicka and recognize her for her friendly, understanding, and efficient support. We're glad she was able to help troubleshoot the power cord issue and quickly arrange a replacement remote when needed, making the process as smooth and hassle-free as possible.
It's always our goal to ensure our customers feel confident and supported after their purchase, and we're delighted to hear that your experience left you feeling even better about choosing Lifepro.
Thank you for your trust and for being part of the Lifepro family. We hope you continue enjoying your vibration plate for many years to come! 🧡✨
Great Customer Service
I purchased the LifePro Waver. Love it! The remote was not working. Thought it was the batteries, but no. Contacted CS on a weekend, not expecting a response until Monday, but got immediate response from Pejay, and after giving mailing and model info, got new one sent out, and received today. Easy and timely 5🌟 all the way ❤️
July 24, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your wonderful feedback! We're delighted to hear that you're loving your Lifepro Waver and that Pejay was able to quickly assist you with the remote issue.
We'll be sure to share your kind words with Pejay and recognize her for her prompt response, even over the weekend, and for making the replacement process easy and efficient. We know how important it is to get customers back to enjoying their products as quickly as possible.
We're thrilled that your new remote arrived and that your experience was a 5-star one from start to finish. ❤️
Thank you for your trust, your support, and for choosing Lifepro. We're honored to have you as part of the Lifepro family and look forward to supporting your wellness journey for many years to come. 🧡✨
Really enjoyed my LifePro Wave
I have really enjoy my LifePro Wave machine. I have some water retention on my legs. They felt very heavy and were moving slowly. I didn't feel like doing much exercise. Since my commitment to regular sessions on the Wave, the water retention has been reduced and my legs are able to move easier. I am thrilled. I have also noticed that all that jiggling has helped reduce the constant pain in my lower back and hips. I started out slowly for a long time but finally got the courage to go up to P9 level and what a quick difference it made. There have been no problems with the product and I fully expect to be using it for years to come.
July 31, 2026
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your wonderful and inspiring feedback! We're thrilled to hear how much you've been enjoying your Lifepro Waver and that it has become such an important part of your routine.
It's amazing to hear about your commitment to gradually building your sessions and finding a level that works best for you. We're especially glad to know that you've noticed improvements in how your legs feel and that the product has helped you stay motivated and active.
We love hearing stories from customers who take their time, listen to their bodies, and make wellness a consistent part of their lifestyle. Your dedication is truly inspiring!
Thank you for your trust, your support, and for choosing Lifepro. We're honored to be part of your wellness journey and hope you continue enjoying your Waver for many years to come. 🧡✨
This review is for the great customer…
This review is for the great customer service provided by Marineth
I was absolutely delighted by the professional, courteous, friendly and knowledgeable service.
I can't thank you enough. It was a pleasure talking with you and having my problem solved.
Fred
July 31, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your kind words, Fred! We're delighted to hear that Marineth provided you with such a positive customer service experience.
We'll be sure to share your wonderful feedback with Marineth and recognize her for her professionalism, courtesy, friendliness, and product knowledge. It's always our goal to make every interaction helpful and enjoyable, and we're thrilled to know she was able to resolve your concern and make the process a pleasure.
Thank you for your trust and for choosing Lifepro. We're honored to have you as part of the Lifepro family and are always here whenever you need us. 🧡✨
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Great product even better customer service
This is my first vibration plate, so I don’t have anything to compare it to, but I’ve been really happy with the Vibration Life Pro so far! The machine itself feels sturdy and well made.
What really stood out to me, was the customer service. Unfortunately, my first unit arrived defective, but the replacement process couldn’t have been easier. I worked with Angelica over email, and she was incredibly kind, responsive, and helpful throughout the entire process.
Returning the defective unit was a little challenging on my end because the plate is heavy, and I had to wait until my husband could take it to the UPS Store after work. It wasn’t easy to coordinate, but Angelica was so understanding and patient, which I really appreciated.
It’s SO refreshing to find a company that stands behind its products and makes things right without making the customer jump through hoops. Great customer service goes a long way, and based on my experience, I wouldn’t hesitate to recommend them! Sometimes customer service is more important to me than the actual product!
Thank you!!
July 31, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share such a thoughtful review 🧡✨
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying your first Lifepro Vibration Plate and that you found the machine to be sturdy, well-made, and a great addition to your wellness routine.
While we're sorry that your first unit arrived with an issue, we're delighted to hear that Angelica was able to make the replacement process as smooth and stress-free as possible. We'll be sure to share your kind words with her and recognize her for her patience, understanding, and dedication throughout your experience.
We completely understand that returning a large item can be challenging, and we're grateful for your patience while coordinating the return. Our goal is always to support our customers and make sure they feel taken care of, especially when something doesn't go as expected.
Your trust in our commitment to standing behind our products means so much to us. We truly believe great customer care is an essential part of the Lifepro experience, and we're honored that your interaction with our team made such a positive impression.
Thank you again for your support, your recommendation, and for choosing Lifepro. We're honored to have you as part of the Lifepro family and look forward to supporting your wellness journey for many years to come. 🧡✨
Excellent product / Excellent service
Excellent product / Excellent service! I bought an infrared sauna blanket a few years ago to help with my rheumatoid arthritis – it was so helpful during the colder seasons when my whole body was aching. I use this product non-stop. When the sauna bag stopped working, I contacted customer service to see if there was something I could do to reset or restart the console. They were so helpful and responsive to my emails. They ended up replacing the product after a short questionnaire. Five-star experience all around.
July 31, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your thoughtful feedback! We're honored to hear that your Infrared Sauna Blanket has been such a valuable part of your wellness routine and has provided comfort during the colder seasons when managing your rheumatoid arthritis.
While we're sorry that your original sauna blanket eventually stopped working, we're delighted that our Customer Support Team was able to assist you quickly and make the warranty process simple and hassle-free. We're glad the replacement process met your expectations and that we could get you back to enjoying your sauna blanket as soon as possible.
Your kind words about both our products and our customer service truly mean the world to us. Thank you for your trust, your continued support, and for choosing Lifepro. We're honored to be part of your wellness journey and look forward to supporting you for many years to come. 🧡✨
Awesome customer service
Awesome customer service! Marineth and Maria replaced my Waver plate when it stopped working.
July 30, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you for your wonderful feedback! While we're sorry to hear that your Waver Plate stopped working, we're so glad Marineth and Maria were able to assist you and make the replacement process quick and easy.
We'll be sure to share your kind words with both Marineth and Maria and recognize them for providing such outstanding customer service. It's always our goal to make the warranty process as smooth and hassle-free as possible.
Thank you for your trust and for choosing Lifepro. We're honored to have you as part of the Lifepro family and hope you enjoy your replacement Waver Plate for many years to come. 🧡✨
Vibration Plate and Customer Service - WIN ! WIN !
I have the Life Pro Vibration Plate. It helps loosen my tight muscle and brings me clarity. After a stressful day, I love to sit on it and just breathe.
Life Pro support has been AMAZING, as well ! They care about their clients. I will always recommend them, first, to friends and family!
July 27, 2026
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your heartfelt feedback! We're delighted to hear that your Lifepro Vibration Plate has become such a meaningful part of your daily wellness routine.
It's wonderful to know that it helps loosen your tight muscles and provides you with a moment of relaxation and clarity after a stressful day. We love hearing how our products positively impact both physical and mental well-being.
We're also incredibly grateful for your kind words about our Customer Support Team. Knowing that you feel cared for and that you'd recommend Lifepro to your friends and family is one of the greatest compliments we could receive.
Thank you for your trust, your continued support, and for choosing Lifepro. We're honored to have you as part of the Lifepro family and look forward to supporting your wellness journey for many years to come. 🧡✨
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LipfePro Legra Hand Massager
Very happy with the performance of the LifePro Legra Hand Massager with Heat & Compression(purchased May 2025).
Customer Service: (July 2026) Very helpful, courteous, and expedient! Based on the performance of your product and the customer service I received, your company has gained a "loyal customer".
July 31, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your wonderful feedback! We're delighted to hear that you've been enjoying the performance of your Lifepro Legra Hand Massager with Heat & Compression and that it has continued to meet your expectations.
We're also thrilled that your recent experience with our Customer Support Team was helpful, courteous, and efficient. Providing exceptional products backed by outstanding service is what we strive for every day, and it's incredibly rewarding to hear that we've earned your loyalty.
Thank you for your trust, your kind words, and for choosing Lifepro. We're honored to have you as part of the Lifepro family and look forward to supporting your wellness journey for many years to come. 🧡✨
Works Great
I've had the lifepro vibration plate for over 2 years now, it works great. I originally bought it as I damaged my meniscus and was not sleeping well and it hurt when I was on my feet too long. I did 10 min in the morning and 10 min after work, and after a few weeks the pain was gone and my knee felt considerably stronger.
July 30, 2026
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your wonderful feedback! We're thrilled to hear that your Lifepro Vibration Plate has been serving you well for over two years and has become such an important part of your wellness routine.
It's especially rewarding to know that using it consistently helped you recover from your meniscus injury, improved your comfort, and strengthened your knee over time. Stories like yours remind us why we're passionate about creating products that help people feel their best.
Thank you for your trust, your support, and for choosing Lifepro. We're honored to be part of your recovery and wellness journey, and we wish you continued health and success for many years to come. 🧡✨
Exceptional Customer Service
I ordered a vibration plate manufactured by LifePro from Amazon, but unfortunately, it arrived DOA. I opened a support case with LifePro, and I was pleasantly surprised by how quickly their customer service representative, Susan, responded. She requested I send a video demonstrating that the equipment did not work. After reviewing the video, she promptly shipped me a replacement.
Unfortunately, when I received the replacement, it was a different color than my original one. I contacted Susan to let her know, and she very courteously and promptly sent me a second replacement in the correct color. Support also provided me with prepaid return labels. The first label they sent was for FedEx, but there is no local FedEx in my small rural community. I let Susan know, and she immediately had it replaced with a UPS label.
Every time I’ve contacted LifePro, Susan has responded either the same day or early the following day. I thought this level of customer service had gone extinct with the dinosaurs, but I was pleasantly surprised to find that LifePro is a true exception to the "customer no service" culture many manufacturers and retailers have adopted. Thank you, Susan, and LifePro!
July 30, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share such a thoughtful review 🧡✨
Thank you so much for your kind words and for giving us the opportunity to make things right. While we're sorry your original vibration plate arrived DOA and that there was a mix-up with the replacement color, we're delighted to hear that Susan was able to resolve each issue quickly and keep the process as smooth as possible.
We'll be sure to share your wonderful feedback with Susan and recognize her for her responsiveness, professionalism, and dedication to ensuring you received the correct replacement along with a return option that worked for your location. Going the extra mile for our customers is exactly what we strive for, and it's incredibly rewarding to know that Susan's support made such a positive impression.
Your comments about our customer service truly mean the world to us. Hearing that we stood out in today's customer service landscape is one of the greatest compliments we could receive.
Thank you for your patience, your trust, and for choosing Lifepro. We're honored to have you as part of the Lifepro family and look forward to supporting your wellness journey for many years to come. 🧡✨
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