Purchased the cubby house floor to match the Lifespan Kids Numbat cubby (from Bunnings). Customer Service was very helpful via the web chat to assist in making sure this product would be suitable for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really enjoyed the process of building the cubby, hoping that my daughter will enjoy playing in it just as much! The instructions were clear, loved how the parts were identified by part number... See more
Purchased the Warringa cubby for our grandchildren.Easy to order and great pick up experience. Cubby instructions were good, took longer to put together than expected, but hubby is very fussy! 2 year... See more
Everything was so easy! Parcel arrived without any problem and beat things I have been waiting for months to receive from interstate. All smiles here
Company details
Written by the company
Excellent, innovative play equipment designed in Melbourne with nationwide delivery and assembly.
Contact info
23-25 Maygar Boulevard, 3047, Broadmeadows, Australia
- 1300 310 495
- info@lifespankids.com.au
- lifespankids.com.au
4.5
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The kit is really good
The kit is really good - unlike many self-assemble it the instructions were clear - the parts well made and the tools provided were up to the job - the swing itself it really well made and a good robust design
February 11, 2025
AWESOMEEE
Kids love their trampoline. From the purchase to delivery. Everything was so smooth. Installation was done professionally with great care. Thank you team.
February 17, 2025
Reply from Lifespan Kids
Hello Benson,
Sorry to hear about this experience and we appreciate the comment. The wood for our play centres actually pass Australian standards and has been treated to protect from harsh Australian weather. More information on this can be found here: https://www.lifespankids.com.au/pages/natural-timber
We can see that one of our specialists reached out for more details regarding the wood on your play centre. We look forward to hearing from you so that we can push forward with the investigation.
Kids pirate steering wheel
Quick response to emails, solution based to any inquiries, great product quality 😊
January 25, 2025
Not yet used
Same as described, easy to install, reasonable delivery time, howver, not as yet used by the grandchildren.
January 13, 2025
Easy to use and setup just need to make…
Easy to use and setup just need to make sure to put paper manual
In how to setup product
January 6, 2025
Product is not very sturdy
Product is not very sturdy. Can’t push it that high without it lifting off the ground or swaying. Screws keep loosening as well. It’s fine as a day swing. But not ideal for a swinging higher in my opinion. I wouldn’t buy it again.
January 1, 2025
Reply from Lifespan Kids
Hello Sarah,
We appreciate the feedback and sorry to hear about the issues regarding this set. If screws get loose despite being tightened properly, it could be because the threading has worn out or it was installed incorrectly. We'll have this looked into with a warranty claim and one of our specialists will reach out to get more details.
The product is exactly as described
The product is exactly as described, and it was quite easy to put together! Very happy and my granddaughter loves it.
December 10, 2024
Very easy to find and very happy with…
Very easy to find and very happy with the product
December 25, 2024
Christmas present
I bought a christmas present for my grand daughter. Pick up from the factory was seamless. the water table was sturdy and all round good quality. Would diffinately buy from them again
November 14, 2024
EXTREMELY LONG WAIT TIME
Placed an order with Life Span 12 days ago and it has still not been shipped. I have followed them up multiple times, they acknowledge the order however this has not sped up the process in any way. Very unfortunate and will not be ordering through them again.
December 11, 2024
Unprompted review
Reply from Lifespan Kids
Hello Ford Family,
We appreciate the feedback and we're sorry to hear about the issues you've had with the delivery.
As we are just a medium sized company, we do not have an inhouse delivery service that can fulfill our shipping demands and we have to rely on third party couriers to complete shipment. During peak season, all couriers' network get congested due an increased demand for delivery which causes delays from picking up from warehouse to transportation of goods. The most that we can do on our end is to continuously send follow ups with the courier for this to be addressed urgently.
We will check with our staff on this as well and get this addressed with them for the lack of proactivity during dispatch. Please accept our sincerest apologies on this delay.
Nice quality playground
Nice quality playground, the only issue is the cost for delivery with no option for pickup in my town. Also there were quite a few a few misdrilled holes so it looks a bit messy on the side of the playground.
Also took a very long time for delivery, with very little updates
December 10, 2024
Purchased swing
Purchased swing which was shipped in a very satisfactory time span. Looks great but has not been used yet as Father Xmas present. Great quality
December 10, 2024
Perfect product for my family of 5
Brilliant prices, easy to order, ready next day for pick up and very pleasant company to deal with. It made my Christmas experience very relaxed and enjoyable!
December 6, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.