Antony was extremely helpful on phone call to help me set up my plan. The installers were quick and efficient and the service is extremely good with slightly higher than paid for supply speed. Just wh... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moved to a new house, previous occupant was with Lila so we didn’t need the installation service, it was simply a case of activating the line. Ordered the 150mb speed and getting 160mb, rock solid. A... See more
Company replied
Recently had my connection upgrade from the 1gbps package to the 1.8gbps. I had experienced some issues with the downstream being half of the upstream and not symmetrical as expected. Havi... See more
Company replied
As a fibre optic engineer by trade choosing LC was easy. Fibre to the property, speeds of 1.8Gb for that price is incredible. I have full wifi coverage in the house as you can hardwire the router into... See more
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Company details
Written by the company
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Contact info
4.5
Excellent
2K reviews
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Replied to 95% of negative reviews
Typically replies within 1 week
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Communication and installation…
Communication and installation flawless, with the added bonus of talking to a human being on the phone all added to a pleasant experience. Top draw.
May 13, 2026
Reply from LilaConnect UK
Hi Lester,
Thank you for sharing your experience and feedback!
We’re delighted to hear the communication and installation were flawless, and that speaking to a real person made the experience even better.
Kind regards,
Customer Support Team 💜
Excellent customer service
Had a few teething problems with WiFi connectivity, ad had to contact customer support. Problems happen, but the level of customer service that is received defines how good a business is. The customer service in this instance was exceptional - constant phone calls and emails with updates along the way. I can't fault the way that my issue was handled, and the internet now runs like a dream.
May 22, 2026
Unprompted review
Reply from LilaConnect UK
Hi Adam,
Thank you for your great feedback!
We apologies for your initial teething issues and we’re really pleased to hear our team kept you fully updated and resolved the issue so effectively.
It’s great to know everything is now running smoothly for you.
Kind regards,
Customer Support Team 💜
Terrible don’t do it!!!
Terrible don’t do it!!!! We’ve been with Lila now since September and our broadband reliably goes down EVERY NIGHT between 8-9pm and its now starting doing it in the day! We work from home which is a huge issue for us. Plus, we NEVER hear back on ‘tickets’ we’re asked to raise. Nor can we ever get through on the phone. Absolutely disgraceful. We’re in the process of moving and i would advise you all to do the same.
May 21, 2026
Unprompted review
Reply from LilaConnect UK
Hi Natasha,
Thank you for sharing your feedback.
We apologise you have experienced repeated service issues and the difficulty you’ve experienced trying to get support — we understand how frustrating this must be, especially when working from home.
We’d like the opportunity to carry out a full review of your service. As we’re unable to identify your account from this review, please contact our Customer Support Team so we can investigate this properly and work towards a resolution.
Kind regards,
Customer Support Team
So Far so Good
So Far so Good, only been with them a short while and its been great, with no issues what so ever, great install and the router seems great.
May 19, 2026
Reply from LilaConnect UK
Hi,
Thank you for your great feedback!
We’re really pleased to hear everything’s been running smoothly so far and that you’re happy with the installation and your router.
Thanks for choosing Lila Connect.
Kind regards,
Customer Support Team 💜
Kayur from the technical was really…
Kayur from the technical was really helpful and went through troubleshooting with me over the phone. His service was second to none, great asset to the company.
May 21, 2026
Unprompted review
Reply from LilaConnect UK
Hi Mohammed,
Thank you for your great feedback,
We’re really pleased to hear that Kayur was so helpful and took the time to guide you through the troubleshooting. It’s fantastic to know his support made such a positive difference – he’s a real asset to our team, and we’ll be sure to pass on your feedback.
Kind regards,
Customer Support Team 💜
Engineers
It was quick and simple and the engineers (Martin and Marcus) were great and explained everything and made it so much easier and friendly.
May 21, 2026
Unprompted review
Reply from LilaConnect UK
Hi Stuart,
Thank you for your great feedback!
We’re really pleased to hear everything was quick and simple, and that Martin and Marcus made the experience easy and friendly while explaining everything clearly.
Kind regards,
Customer Support Team 💜
Communication counts a lot.
Lila continued to keep me updated on the progress of my installation which was completed on time by a professional engineer. I was up and running instantly.
May 15, 2026
Reply from LilaConnect UK
Hi Steve,
Thank you for your great feedback!
We’re really pleased to hear you were kept informed throughout your installation and that everything was completed on time. It’s great to know you were up and running straight away.
Kind regards,
Customer Support Team 💜
Quick and efficient upgrade…
Quick and efficient upgrade installation. Operative was polite, kept me informed and respected my property. Excellent service.
May 20, 2026
Unprompted review
Reply from LilaConnect UK
Hi Steven,
Thank you for your great feedback!
We’re really pleased to hear your upgrade was quick and efficient, and that our engineer was polite, respectful, and kept you informed throughout.
Kind regards,
Customer Support Team 💜
Had an issue with WiFi - Resolved quickly
Had an issue with WiFi. Reported to customer service via phone. Zohaib was very professional and courteous through out. Kept informed of the updates regularly until the issue was resolved. Quick turnaround time too. Engineer who attended the site was great too. Overall, the service was great.
May 19, 2026
Unprompted review
Reply from LilaConnect UK
Hi Prabhu,
Thank you for your great feedback!
We’re really pleased to hear that Zohaib provided professional and attentive support, keeping you updated throughout. It’s also great to know the issue was resolved quickly and that the engineer visit went well.
Kind regards,
Customer Support Team 💜
Absolutely awful service! report to OFCOM!
Absolutely awful service from an equally awful company.
This is my second review for Lila Connect, But i wanted to provide an update as things are getting worse.
For a bit on context i have been with Lila for 2 years now, And the first 20 months were fine with only 2 real down times which were fixed quickly, But this last few months have been so bad, It actually feels like a joke.
Lila recently changed their backhaul service to save costs mainly, and its showing, Constant failures in the Stoke area, Massive packet loss most evenings and down times between 3 - 4 hours, Streaming video is painful even when wired at 1gbps and to top it all off they BLOCKED WIKIPEDIA for a few days, Yep that's right i had to use a VPN just to use wikipedia, just check the Lila Connect reddit page. This was not an issue when VXFiber was the backhaul but since the change its terrible.
I am seriously looking to leave although i renewed my contract just a month before this trouble started as we were not informed of the upcoming major changes, So i am looking to get a 2nd provider to the house and just leave Lila running as they won't let me leave despite the now awful service.
Also ignore most of the positive reviews, As they are talking about the installation and not the service itself.
Also like i said before please check the LilaConnect reddit page to see the other issues people are having!
They have been reported to ofcom by me and a few other redditors please do the same if you are having trouble with them
May 18, 2026
Unprompted review
Reply from LilaConnect UK
Hi Nathan,
Thank you for sharing your feedback.
We’re sorry to hear about the issues you’ve experienced with your service and support.
Thank you for providing your contact details, which will allow our management team to review your account and discuss these concerns with you directly.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Hi Mr Meyrick,
Thank you for your feedback!
We’re really pleased to hear Martin and Marcus were friendly and made your experience a positive one. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Anthony was extremely helpful and…
Anthony was extremely helpful and pleasant and sorted everything in record time which was great as I was in the middle of moving.
May 18, 2026
Unprompted review
Reply from LilaConnect UK
Hi Martin,
Thank you for your great feedback!
We’re really pleased to hear Anthony was able to help and get everything sorted so quickly, especially during your move. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Early doors but engineers came to fit…
Early doors but engineers came to fit my broadband so it’s up and running. Was swapped over from my old broadband provider quickly with no problems. All seems to be good. Happy! 👍
May 14, 2026
Reply from LilaConnect UK
Hi Matt,
Thanks for your great feedback! 😊
We’re really pleased to hear your switch over went smoothly and that everything is up and running without any issues.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Hi Roberta,
Thank you for the great feedback! 😊
We’re really pleased to hear Adam made a positive impression — we’ll pass on your kind words.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Hi James,
Thanks for the brilliant review! 😊
We’re so pleased Adam made such a great impression — we’ll pass on your kind words.
Kind regards,
Customer Support Team 💜
Great customer service and friendly…
Great customer service and friendly tech guy. Thank you.
May 15, 2026
Unprompted review
Reply from LilaConnect UK
Hi Nikki,
Thank you so much for the lovely feedback! 😊
We’re really glad you had a great support experience and found the team friendly and helpful. We'll be sure to pass on your comments to our Tech guy.
Kind regards,
Customer Support Team 💜
Great customer service
Mohammed was great, helped me fix my wifi speeds quicky and I was pleased
May 15, 2026
Unprompted review
Reply from LilaConnect UK
Hi Seb,
Thanks so much for the great feedback! 😊
We’re really pleased Mohammed was able to get your WiFi speeds sorted quickly — we’ll be sure to pass on your kind words.
Kind regards,
Customer Support Team 💜
Lila upgrade
Great lads very professional did a great job even tied up behind them. Marcus and Jack Big thumbs up thank you very much.
May 15, 2026
Unprompted review
Reply from LilaConnect UK
Hi Mrs Price,
Thank you so much for the fantastic feedback! 😊
We’re delighted to hear Marcus and Jack made such a great impression — we’ll be sure to pass on your kind words and big thumbs up to them.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Hi,
Thank you for your 5⭐ review!
We're delighted to hear you received excellent and speedy support service.
Kind regards,
Customer Support Team 💜
Lenny was fantastic
Lenny was fantastic, I was offered a solution straight away and reassured and there sending out a new router so brilliant form start to finish
May 15, 2026
Unprompted review
Reply from LilaConnect UK
Hi Chelsea,
Thank you so much for your brilliant 5⭐ review! 😊
We're really pleased to hear that Lenny was able to provide a quick solution and reassurance.
We’ll be sure to pass your kind feedback on to him — it will mean a lot to our team!
Kind regards,
Customer Support Team 💜
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