Lilienthal Berlin USA Reviews 86

TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

I have several watches by Lilienthat Berlin and their sister company DeTomaso. All are well designed and beautiful, and I buy them to color coordinate with my clothes. They work flawlessly and keep ex... See more

Rated 4 out of 5 stars

After 2 years of wearing a watch a crack appeared on the dale, I contacted Detomaso they send me a return label and after some negotiations and a partial payment the send me a new watch. I like the fa... See more

Rated 5 out of 5 stars

The watch is quite elegant with clear-to-read dials and the added blue hint. Photos online don't due justice. Customer support could be improved. On the two separate occasions, I contacted customer su... See more

Rated 1 out of 5 stars

No watch and no updates. They do brilliant, aggressive marketing but offer no service. Ordered two watches within days of each other around Thanksgiving as Christmas gifts. Order confirmation (and adv... See more

Company details

  1. Watch Manufacturer

Written by the company

SET YOUR STANDARD - Now is the time for new standards. We combine a multi-award-winning design with exclusive materials, a sustainable lifestyle, and quality you can feel on your wrist.


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3.2

Average

TrustScore 3 out of 5

86 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great chronograph and experience all around

Great experience all around. I purchased a limited edition Chronograph with engraving and it was delivered on-time within weeks. The watch has a unique design, unlike many of the other quality watch brands with limited design flair in their Chronograph styles. The watch consistently generates lots of positive comments for its unique design and quality. The watch keeps perfect time and has greatly exceeded my expectations for the price!

April 18, 2024
Unprompted review
Lilienthal Berlin USA logo

Reply from Lilienthal Berlin USA

Dear John,

Thank you very much for your great feedback!
We are very pleased to hear that you are so happy with your chronograph and that the delivery went smoothly and on time. We pride ourselves on offering unique designs and it's great to know that your watch is attracting so much positive attention.

It is our aim to deliver in both design and quality and we are delighted that the watch has exceeded your expectations. Should you have any questions or concerns in the future, please do not hesitate to contact us.

Thank you for choosing us!

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Rated 5 out of 5 stars

Lilienthal 1 for my birthday gift

I purchased a Lilienthal 1 All Blue (mesh blue) as my 40 years old gift.
My choice is based on the craft quality of German and the watch is stylish and full of the loyalty.

January 16, 2024
Unprompted review
Lilienthal Berlin USA logo

Reply from Lilienthal Berlin USA

Dear Cheng-Hao,
Thank you for choosing the Lilienthal 1 All Blue - and congratulations on your 40th birthday!
We are delighted that you find the watch stylish and of high quality. Our watches are made with great care and a high standard of quality, and it's great to hear that you like them.

If you ever have any questions or concerns, please do not hesitate to contact us.

Rated 5 out of 5 stars

Clean design, arrived in 4 days

Ordered the watch and it arrived in 4 business days, which was actually faster than I expected to receive it.

The design is clean and beautiful and has kept good time. It's a nice stark dark blue which blends in with dark suits and stands out with lighter shirts - very flexible.

Haven't had to deal with customer service; everything was as expected thus far.

April 30, 2024
Unprompted review
Lilienthal Berlin USA logo

Reply from Lilienthal Berlin USA

Dear Jon,

Thank you so much for your fantastic feedback! We're thrilled to hear that your watch arrived even faster than expected and that you’re enjoying the clean, beautiful design. The way you've described how the dark blue blends with different outfits is exactly what we aim for—versatility and elegance.

We’re also glad to hear that everything has gone smoothly so far. If you ever need anything in the future, don't hesitate to reach out. Thanks again for choosing Lilienthal Berlin, and enjoy your watch! 😊🕰️

Rated 5 out of 5 stars

The Classic Blue Rose Gold - gift

I purchased The Classic Blue Rose Gold watch with the mesh strap for my son’s college graduation. It was even more stunning in person! He loved it. The shipping was exceptional with precise tracking available. The watch arrived on time and was beautifully packaged. My son got a kick out of the postcards included in the packaging :)

February 21, 2024
Unprompted review
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Rated 1 out of 5 stars

Save your time and money

I’ve left a previous review with updates on the Lilienthal Berlin page, but I wanted this to be independent. After posting it they requested I move it to the USA page. From the start there was no communication after ordering. On the site and on my order confirmation it stated 2-5 day delivery. After no shipping confirmation and multiple emails sent over a couple weeks, I posted a review on here and received a reply within a day. At first I was told it would ship shortly, then a couple weeks later I was told it was back-ordered and would take several more weeks. I saw it was back in stock and sent another email, being reassured my watch was undergoing one last quality control check and would ship very soon. To get a response, each time I had to update my previous review. During the following weeks waiting with no update, I decided to open a dispute case with my bank. I was just recently refunded by my bank. I advise anyone else having this issue to do the same. I am disappointed about the whole ordeal though because I genuinely wanted the watch. Stated 2-5 day delivery, and at 3 months I’m able to clean my hands of the ordeal.

June 4, 2024
Unprompted review
Lilienthal Berlin USA logo

Reply from Lilienthal Berlin USA

Dear Jon,

Thank you for taking the time to describe your experience in such detail.

We are truly sorry that your order was so frustrating and that our communication did not live up to expectations. This is not the service we want to provide.


It is absolutely understandable that you are disappointed, especially when you were so looking forward to the watch.
The repeated delays and lack of information are unacceptable and we sincerely apologize for the inconvenience caused to you.

We take your feedback very seriously and are working to avoid such situations in the future.

Rated 5 out of 5 stars

Great watch

Great watch, fast shipping, excellent quality and craftsmanship. I wear mine almost every day. I have the Zeitgeist Automatik and it was worth every penny!

August 26, 2024
Unprompted review
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Rated 5 out of 5 stars

Blue orange chronograph

I bought the blue orange chronograph. Incredible quality for the price -- looks and feels like a far more expensive watch. Very pleased with the experience.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

High quality, great value.

I ordered a watch about 3 months ago and am very satisfied with it. the ordering process and shipping went smoothly. Very impressed with the quality, fit and finish for the price. Plan to get another soon.

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

Wedding Gift

I discovered Lilienthal Berlin while searching for special watch, to gift my husband for our wedding. The entire experience has been positive. Even with changes to my order and delivery deadlines, it all worked out as expected. The customer service is exemplary. I’d definitely order again and ask my friends to do likewise.

April 12, 2024
Unprompted review
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