Have ordered from Lily’s Kitchen before & have never had a problem but I have been waiting 10 days for my most recent order now! I have e mailed their customer service but no response! Further to... See more
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My poodles LOVE all things Lily’s Kitchen. They have a varied selection of meals, likewise treats. Bunty will try to scoff Jon’s dinner, she eats as though she’s constantly starving, while he prefer... See more
Have been using Lilys for years and their service remains consistently good. Never had any problem with orders - they are always efficiently processed. Our dog loves Lilys wet food and is quite a pick... See more
My dog, Luna, loves Likys Kitchen dog food. There is such a wide range of dog food and I love that there are so many flavours to try for your pet and the prices are very reasonable compared to the sam... See more
Company details
About Lily's Kitchen
Written by the company
In 2008 our founder Henrietta started making food from scratch at her kitchen table in London for her Border Terrier Lily. All because she really, really loved her. That love for our pets started Lily’s Kitchen and still keeps us going today.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Contact info
Goodge Street, W1T 2QA, London, United Kingdom
- 020 7433 1863
- hello@lilyskitchen.co.uk
- lilyskitchen.co.uk
4.7
Excellent
16K reviews
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My little frenchie loves her meals she…
My little frenchie loves her meals she can be fussy but wolfs lillys kitchen down
June 24, 2026
May use AI-assist with repliesRead more
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2 bad experiences with delivery
Whilst my dog loves Lily’s Kitchen, I’m not impressed with the service. Twice that I’ve ordered directly from Lily’s Kitchen I’ve had a pack of dog food missing. I’ve had to contact the company to dispatch the missing items. I’ve not had any problems with this, it’s just the inconvenience of having to contact them and then waiting in for another delivery.
June 26, 2026
Reply from Lily's Kitchen
Hi there, thank you for taking the time to leave us this feedback. I'm really sorry to hear of your recent experience of missing items on two separate orders.
I completely understand how frustrating and inconvenient it is to have to contact us and wait for an additional delivery. This isn't the experience we want for our customers, and your feedback has been passed onto the relevant teams.
If there is anything else we can help with, please do get in touch with us at hello@lilyskitchen.co.uk, and we will be more than happy to help.
Plenty to choose from
Lots of different varieties and flavours. The small trays are great if you only need a small amount rather than having a tin open.
Good value for money, especially when there is a money off deal.
Not had any problems with the delivery service either.
June 26, 2026
Great variety and service
Always a good variety of wet food and treats available to order.
If I ever need to contact customer service they are always willing to help with a prompt response.
Delivery is always quick and reliable, and always kept updated with timing.
June 24, 2026
400g tin is too big. Our small dog loves the rainbow stew
Our small dog loves the rainbow stew, but the demise of the 150g tub was a big shock and this means we have to use the 400g tin. We are throwing away 100g every tin as she only gets 70 g per day. So 3 days the tin is out of its life expectancy. Please reintroduce the 150g tub and you would get 5 stars and lots of hugs.
June 26, 2026
Reply from Lily's Kitchen
Hi there, thank you for taking the time to leave us this feedback. It's lovely to hear that your little one loves our Rainbow Stew recipe, but I do apologise for any inconvenience caused from this recipe only coming in 400g tins.
I completely understand your disappointment regarding our 150g trays, and I appreciate how frustrating it may be to use the larger tins when our small trays better suit your little ones feeding needs. Please rest assured that I will pass your feedback on to the relevant teams.
If there is anything else we can help with, please do get in touch with us at hello@lilyskitchen.co.uk, and we will be more than happy to help.
Very good service and the dogs love it…
Very good service and the dogs love it ,well satisfied
June 26, 2026
My Dog loves lilys kitchen food
Prompt delivery lots of offers nd discounts for regular customers
June 26, 2026
Good quality product.
Good quality product.
Easy to open packaging.
Filling, satisfying meal.
Fast delivery.
June 24, 2026
My cocker spaniel really loves these…
My cocker spaniel really loves these treats. Good service from company - didn’t have to wait too long for delivery.
June 26, 2026
My dog really likes this food its good…
My dog really likes this food its good quality and one pate pack is enough with Lilys kitchen kibble to complete my dogs daily food intake, with no mess and nothing left.
June 26, 2026
Poor experience
I realised I had ordered the wrong amount but couldn’t get logged in to amend or cancel the order, then tried to reset my password but got no reset email in spite of multiple repeated requests over a couple of days. When the order arrived it was 3 packets instead of the 3 boxes of multiple packets I had ordered. Disappointing and frustrating experience overall on this occasion
June 26, 2026
Reply from Lily's Kitchen
Hi there, thank you for taking the time to share your feedback with us, and I'm very sorry to hear of your recent experience.
I've just sent an activation email to the address linked to your account, which should arrive within the next few minutes. Though it may be worth checking your junk or spam folder. Following the link in the email will allow you to reset your password and regain access to your account.
I can also see that you've been in touch with us previously regarding the missing recipes from your split delivery. This has been raised again, and a member of our Customer Care team will be in touch as soon as possible with a resolution.
I'm so sorry once again for any inconvenience caused, and if there's anything else we can help with in the meantime, please don't hesitate to contact us at hello@lilyskitchen.co.uk. We'll be more than happy to help.
My dog really like springtime stew…
My dog really like springtime stew which is not available
June 26, 2026
Reply from Lily's Kitchen
Hi there, thank you for taking the time to leave us this feedback.
I'm so sorry to hear of any disappointment while our Springtime Stew is out of stock. Unfortunately, as this is a limited edition seasonal recipe it will not be returning for the time being. I'm very sorry for this, and please be assured that your feedback has been shared with our team.
If you would like to discuss this further, please do get in touch with us at hello@lilyskitchen.co.uk, and we will be more than happy to help.
A great company
My dog, Luna, loves Likys Kitchen dog food. There is such a wide range of dog food and I love that there are so many flavours to try for your pet and the prices are very reasonable compared to the same products on sale at the supermarkets. The value is phenominal and delivery is speedy. I wont be buying my dog food from the supermarket again with such a wide selection directly from the manufacturer. I highly recommend this company for first class service.
June 26, 2026
Orders always on time and great service
June 26, 2026
My dog loves Lilly's kitchen and I'm…
My dog loves Lilly's kitchen and I'm very happy when it's on offer so bulk up on food and treats. My dog loves the grain free food so I'm happy he's happy. The delivery is quick so no waiting for your order.
June 25, 2026
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