Have ordered from Lily’s Kitchen before & have never had a problem but I have been waiting 10 days for my most recent order now! I have e mailed their customer service but no response! Further to... See more
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Goodge Street, W1T 2QA, London, United Kingdom
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Quality product, simple to order with first class delivery service from dpd
Good quality food loved by our dog. Good variety and a good price on offer.
Delivery was efficient and courteous.
5 star
The tinned food is excellent quality, only the best ingredients. My dogs love it. It is always delivered promptly.
Lilys kitchen order is always looked forward to in our house as our 2 dogs are definitely LK girls 😋😋
It would be a 5* if only the order didn't arrive in two parts!
One day 1 of 1 order
Next day 1 of 1 order again!
Why don't they come as a complete order??
My dog loves the meat but not the fat at the bottom of the can.
My chihuahuas absolutely love lily's kitchen and they don't get bored with all the flavours. They even have to have the empty tray to lick clean lol. Great quality food.
The goods I ordered came quickly was advised delivery day. It was the correct items.
Both our dogs love Lily's Kitchen and are happy and healthy.
Great choice of recipes.
Value for money especially with any offers.
Easy to use website.
Quick delivery.
Great variety of food that my dog loves. Keeping her happy and healty
My doggie friend will not eat anything else than Lily’s wet food. He has a very sensitive tummy which makes him a fuzzy eater. He is healthy and full of energy so many thanks to Lily’s for saving my sanity over my dogs fuzzy food menu.
Our dog always loves the food. He gets more excited at dinner time than with our old food.
my fussy dog rates it 5 out of 5. nice to be giving him good quality food that he enjoys. lots of variety. no interest in looking elsewhere!
My dog loved it thank you ,!!! First class taste obviously and woofed it down in no time
Great food for my pooch who is very choosy - and is allergic to wheat etc so care is needed in his food, but he still likes it to taste great which some other non allergic brands do not (well I haven't tested them but he appears to find them non appetising).
Good easy ordering and delivery.
Nora my rescue staffie loves this food, arrived quick.
Service is brilliant and Socrates loves Lily's Kitchen and he is thriving on it.
With an elderly dog that is difficult to feed, and having to hide pills in his food, Lily's Kitchen gets more success than most other foods!
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