Lily's Kitchen Reviews 

15,737
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,444 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and natural ingredients of the products, which pets love and thrive on, including a wide variety for picky eaters. The efficient service, easy ordering, and quick, reliable delivery are consistently highlighted by many people. However, some customers also noted occasional issues with delivery, such as delays, problems with specific couriers, or unexpected charges. A few people also experienced variations in product consistency, citing concerns about food appearance, spoiled trays, or recipe changes causing pet stomach upset.

What people talk about most

Product

Consumers find product to be positive, with many pets loving the food and treats, becoming excited at meal... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Order

Users describe positive interactions with order, highlighting the ease of ordering online and the prompt... See more

Service

People report positive experiences with service, consistently describing it as excellent, easy, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have ordered from Lily’s Kitchen before & have never had a problem but I have been waiting 10 days for my most recent order now! I have e mailed their customer service but no response! Further to... See more

Company replied

Rated 5 out of 5 stars

My poodles LOVE all things Lily’s Kitchen. They have a varied selection of meals, likewise treats. Bunty will try to scoff Jon’s dinner, she eats as though she’s constantly starving, while he prefer... See more

Rated 5 out of 5 stars

Have been using Lilys for years and their service remains consistently good. Never had any problem with orders - they are always efficiently processed. Our dog loves Lilys wet food and is quite a pick... See more

Rated 5 out of 5 stars

My dog, Luna, loves Likys Kitchen dog food. There is such a wide range of dog food and I love that there are so many flavours to try for your pet and the prices are very reasonable compared to the sam... See more


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

About Lily's Kitchen

Written by the company

In 2008 our founder Henrietta started making food from scratch at her kitchen table in London for her Border Terrier Lily. All because she really, really loved her. That love for our pets started Lily’s Kitchen and still keeps us going today.

Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.

For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:

Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.

Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.

Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

16K reviews

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4.7

All reviews

(15,737)

1,399 reviews in the last 12 months

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Rated 4 out of 5 stars

Lilys kitchen order is always looked…

Lilys kitchen order is always looked forward to in our house as our 2 dogs are definitely LK girls 😋😋
It would be a 5* if only the order didn't arrive in two parts!
One day 1 of 1 order
Next day 1 of 1 order again!
Why don't they come as a complete order??

June 24, 2026
Rated 5 out of 5 stars

happy customer

my fussy dog rates it 5 out of 5. nice to be giving him good quality food that he enjoys. lots of variety. no interest in looking elsewhere!

April 27, 2026
Rated 5 out of 5 stars

Great food for my pooch who is very…

Great food for my pooch who is very choosy - and is allergic to wheat etc so care is needed in his food, but he still likes it to taste great which some other non allergic brands do not (well I haven't tested them but he appears to find them non appetising).
Good easy ordering and delivery.

June 23, 2026

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