This works well most the time but when people text you things like a video or share a contact with you it cannot be opened which is awkward. Customer service is very responsive which is nice when... See more
Company replied
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Review summary
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Based on these reviews
The Android app has gotten better, more stable over the years. Only complaint are their pricing tiers... and lack of communication to customers when its time to migrate. Fix that and your customer lo... See more
Company replied
I am unable to text out because that new regulation requiring tax number. I have used my SS number in lieu of a tax number for 40 years with no problem from the IRS. My tax man advised me to conti... See more
Company replied
The app requires the user to frequently sign out then sign back in or some messages will not be received. This is a burdensome task to remember to do and to actually complete the process. The... See more
Company replied
Company details
- #58 of 59 best companies in Telecommunications Service Provider
Written by the company
Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.
30-Day Money Back Guarantee
Get started in minutes with no hardware, no complicated setup.
If you cancel within the first 30 days of your subscription.
Contact info
United States
- 888-472-9900
- www.line2.com/resources/contact
- line2.com
2.7
Poor
774 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve been locked out of the app again
I’ve been locked out of the app again! I can’t tell you how many times this happens. It’s just about impossible to reset my password and get back in. I always have to contact tech-support.
March 5, 2026
Unprompted review
Reply from Line2
Hello Laurel - We’re sorry to hear about your experience with repeated lockouts and password reset issues. That's definitely not the experience we want you to have. We’d love the chance to make things right. If you’d like to speak with a specialist, please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP63OS in your message so we can prioritize your case and arrange outreach promptly.
Support is Ridiclous
Have used the service for several years. Pricing continues to go up. Have had an issue for months that text will not send. Have contacted support several times and the support is ridiclous. I gave up the first couple of times but now on the third time they keep seeing email asking for informaiton before they can turn the ticket over to someone to assist. I reply and they send another request for another peiece of info. This is on round 4. Just ask for what you need! If they will resolve this I will move up from 1 star. But for now I would strongly reccomend AGAINST doing business with Line2. Nice reply from them but still no support.
February 15, 2026
Unprompted review
Reply from Line2
Hello Bubba Leroy - We are very sorry to hear about the persistent issues you've been experiencing with text message delivery and the frustrating support interactions you've had. We understand your disappointment, especially after using our service for several years. We understand your frustration and apologize for the inconvenience this has caused. If you’d like to speak with a specialist, please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP63OS in your message so we can prioritize your case and arrange outreach promptly.
This is a very good app..
I tried out four apps.. and I could not even get my refund.. the four apps I tried out was no good…Line2. was the best one I will recommend this app to all my friends.. and family..
March 2, 2026
Reply from Line2
Hello Melvin - Thank you for sharing your experience! We're really happy to hear Line2 worked well for you, especially after the trouble you had with the other apps and getting your refund. We appreciate you recommending us.
Reply from Line2
Hello Tiffany - We're happy to hear we could provide you with efficient assistance. Thank you for your feedback!
fast response and resolution
January 30, 2026
Reply from Line2
Hello Joann - Thank you for providing this feedback. We acknowledge its importance and are committed to a prompt response and a thorough resolution. We appreciate you bringing this to our attention.
Very helpful
February 9, 2026
Reply from Line2
Hello Beena - Thank you for your feedback. We are pleased to hear that you found our assistance helpful. We strive to provide excellent support to all our customers, and it is gratifying to know that we have met your needs. We value your business and are here to assist you with any further questions or concerns you may have.
Canceled my number without telling me
Have been a client for 15 years. Canceled my "custom" number.
February 7, 2026
Unprompted review
Reply from Line2
Hello MIM - Thank you for your continued patronage over the past 15 years. We acknowledge the recent cancellation of your custom number. We understand that canceling a custom number can be disruptive, and we regret any inconvenience this may have caused. We would like to better understand the circumstances surrounding this cancellation. If you’d like to speak with a specialist, please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP10226OS in your message so we can prioritize your case and arrange outreach promptly.
Reply from Line2
Hello Gayle - We apologize that you found the directions unclear. We strive to provide instructions that are easy to understand and follow. We’d love the chance to make things right. If you’d like to speak with a specialist, please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP2726OS in your message so we can prioritize your case and arrange outreach promptly.
Reply from Line2
Hello Gayle Coakley - Thank you for bringing this to our attention. I am happy that our team acted promptly and was able to reach you via phone to resolve the matter. Providing excellent service is a core value for our company.
Cant open some types of attachments
This works well most the time but when people text you things like a video or share a contact with you it cannot be opened which is awkward.
Customer service is very responsive which is nice when there is a problem but I wish I knew about the attachments thing before I committed.
January 27, 2026
Reply from Line2
Hello Aysam - Thank you for bringing this to our attention. We're pleased to hear you find our customer service responsive. We acknowledge the current limitation regarding opening videos and shared contacts received via text. Our development team is aware of this issue and is working to enhance our attachment capabilities. We apologize for any inconvenience this may cause and for the lack of clarity regarding this limitation during your initial onboarding. We appreciate your patience as we work to improve this functionality.
Reply from Line2
Hello Marc - We are delighted to receive such positive feedback. Providing excellent service and maintaining honesty are core values for our company. Thank you for recognizing our commitment.
Persistent Login Issues Despite Good Call and Text Quality
Logging out often leads to rejected correct credentials → account lockout → verification still fails → forced to contact support for a reset. This has happened multiple times. Very frustrating.
January 3, 2026
Reply from Line2
Hello CJ - We’re really sorry for the frustration this has caused, that experience is definitely not what we want for our users. Repeated lockouts and failed verification would be frustrating for anyone. Our support team can help investigate what’s triggering the credential rejections and make sure your account stays accessible going forward. Please reach out to us directly at https://www.line2.com/resources/contact/ so we can look into this and get it resolved for you as quickly as possible.
Everything now I can’t even log into not a great sight at all do not buy this phone…
Everything now I can’t even log into council. I still have yet to see a refund. I want this phone cancelled immediately as I asked for days ago.
January 23, 2026
Reply from Line2
Hello Crystal - Thank you for your feedback. We're sorry to hear about your experience and that you've chosen to cancel your account. We've sent a confirmation email regarding the cancellation and refund to your email address. Please check both your inbox and spam/junk folders.
Didn't resolve my problem.
January 17, 2026
Reply from Line2
Hello Mason - We are sorry to hear about your experience and appreciate you taking the time to share your feedback. Our team has attempted to contact you by phone, but we were unable to connect. Based on our review, our agent provided troubleshooting steps in an attempt to resolve the issue. Please check your email inbox, spam, and junk folders for our communication and reply to Ticket #1407639. We appreciate your cooperation.
Wayyyyy too long wait times for phone…
Wayyyyy too long wait times for phone support.
January 21, 2026
Reply from Line2
Hello Shelly - Thank you for bringing this matter to our attention. We sincerely apologize for the excessively long wait times you experienced when attempting to contact our phone support. We understand your time is valuable, and we regret that we were unable to assist you more promptly. We are actively working to address this issue and improve our phone support response times.
Total scam
Total scam. Built business with this number then they took the number back and kept billing me.
January 8, 2026
Unprompted review
Reply from Line2
Hello Navajo Joe - We are very sorry to hear about your experience and the issues you've encountered with your number. We understand the significant impact this has had on your business. We would like to investigate this matter thoroughly and resolve it as quickly as possible. Please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP12126OS in your message so we can prioritize your case and arrange outreach promptly.
Fantastic services.
Fantastic services.
It will be more good if chat support works on weekends too.
January 13, 2026
Reply from Line2
Hello Osama - Thank you for your suggestion regarding weekend chat support. We understand that having chat support available on weekends would be beneficial for many of our customers. Currently, our chat support is available [Monday–Friday 8 am – 8 pm EST (5 am – 5 pm PST)]. While we do not currently offer weekend support, we are constantly evaluating our support options, and your feedback will be taken into consideration as we plan for future improvements.
very helpful support and an interface…
very helpful support and an interface that is improving
the time to change in service was much longer than mentioned
December 23, 2025
Reply from Line2
Hello Martin springer - Thank you for taking the time to share your experience. We are delighted that you found our support helpful and are seeing improvements in our interface. We understand your concern regarding the service change time. We are committed to providing timely service and are actively investigating the reasons for the delay you experienced. Your feedback is invaluable as we work to improve our processes.
It has been over four months since I…
It has been over four months since I was charged for services that were never successfully delivered. Despite multiple attempts to contact their representatives, I have received no response at all. This feels like a deliberate scam, as I’ve seen similar complaints from other customers. Extremely unprofessional and unethical behavior. I strongly advise others to stay away.
October 14, 2025
Unprompted review
Reply from Line2
Hello Danish Chishti - We are deeply concerned to read your review and sincerely apologize for the experience you have described. We take allegations of this nature very seriously. We understand that you were charged for services that were not successfully delivered and that you have not received a response to your inquiries. This is unacceptable, and we are committed to resolving this issue immediately. Please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP11626OS in your message so we can prioritize your case and arrange outreach promptly.
Reply from Line2
Hello Monique - Thank you for your kind words! We greatly appreciate your feedback and are delighted to hear that you are satisfied with our service. If you have any further questions or need assistance, please do not hesitate to reach out.
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