This works well most the time but when people text you things like a video or share a contact with you it cannot be opened which is awkward. Customer service is very responsive which is nice when... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The Android app has gotten better, more stable over the years. Only complaint are their pricing tiers... and lack of communication to customers when its time to migrate. Fix that and your customer lo... See more
Company replied
I am unable to text out because that new regulation requiring tax number. I have used my SS number in lieu of a tax number for 40 years with no problem from the IRS. My tax man advised me to conti... See more
Company replied
The app requires the user to frequently sign out then sign back in or some messages will not be received. This is a burdensome task to remember to do and to actually complete the process. The... See more
Company replied
Company details
- #57 of 58 best companies in Telecommunications Service Provider
Written by the company
Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.
30-Day Money Back Guarantee
Get started in minutes with no hardware, no complicated setup.
If you cancel within the first 30 days of your subscription.
Contact info
United States
- 888-472-9900
- www.line2.com/resources/contact
- line2.com
2.7
Poor
775 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
The team at line2 got back to me very quickly and fixed my problem.
September 8, 2025
Reply from Line2
Hello M.Barry - Thank you for your feedback! We're glad to hear that our team was able to resolve your issue quickly. Providing fast and reliable support is a top priority for us, and it’s great to know we met your expectations.
My experience has been awful
My experience has been awful. Over 1 week just to set up a new account. Information is given to me only if I prompt further. I was mistakenly informed that added features are not part of the basic plan and that i'd have to pay more, which was not the case as is stated plainly on the main landing page of their website. There have been so many obstacles to opening a new account for me, in Canada. I would never recommend this company to others.
September 9, 2025
Reply from Line2
Hello Anna - We’re sorry to hear about the frustrating experience you’ve had. Delays, miscommunication about features, and difficulties with setup. This is not the experience we aim to provide. We appreciate your feedback and would like the chance to make this right. Please feel free to reach out at https://www.line2.com/resources/contact/ and include code GP1016OS.
Clear communication
September 6, 2025
Reply from Line2
Hello Obdulio - Thank you for your feedback! We're glad to hear the communication was clear. If there's anything else you need, we're always here to help.
I had a great experience with Nastassia…
I had a great experience with Nastassia when I called to dispute an unauthorized charge on my Visa. She was very helpful and reversed the charge.
September 6, 2025
Reply from Line2
Hello JustAnswer Customer - Thank you for your great feedback! We're so glad to hear that Nastassia was able to assist you and resolve the issue quickly. We'll be sure to pass along your appreciation to her. If you need anything else, don’t hesitate to reach out. We’re always here to help.
Good and great to call someone with…
Good and great to call someone with different numbers.
August 6, 2025
Unprompted review
Reply from Line2
Hello Shiela Marie Dupra - We're so pleased you're enjoying the benefits of our Line2 app! We will make sure your comments are shared with our product team.
I recommend Line 2 for your 2nd Phone line
If you are looking for a good company to add a second line to your phone, I recommend Line 2. Very reliable and dependable service.
August 27, 2025
Reply from Line2
Hello Lisa - Thank you for the thoughtful recommendation of our service and for leaving your review!
Reply from Line2
Hello Jacqueline - We're happy to read that our Line2 app is meeting your needs. We appreciate the review!
just want to sincerely thank you to…
just want to sincerely thank you to Aubrey for your support and assistance with my concern. I’m truly grateful for the time and effort he put into helping me, and I really appreciate his dedication to resolving the issue.Thanks again for your excellent work!
August 26, 2025
Reply from Line2
Hello No Stress Claims LLC Yvon - Thank you for the 5-star review and for the positive shout out regarding your service experience with Aubrey! We will share your review comments with him.
Better, but improvement are still needed
The Android app has gotten better, more stable over the years. Only complaint are their pricing tiers... and lack of communication to customers when its time to migrate. Fix that and your customer loyalty / retention will sore!
August 20, 2025
Reply from Line2
Hello Tony - Thank you so much for your thoughtful review. We appreciate your continued support and are honored to have you as a long-term customer. To ensure we address your concerns thoroughly, a member of our support team will be reaching out to you on Monday to gather more detailed feedback on the pricing tiers and your overall experience.
Terrible Terrible Customer Service
If you need customer service, plan on waiting at least 45 minutes at the minimum. And frequently you'll get a voicemail that says there are no agents available. I've got 4 lines with them, and I'd switch if I could.
Also, their password re-set feature doesn't work,
August 14, 2025
Unprompted review
Reply from Line2
Hello Jim - Thank you for taking the time to leave a review and share your feedback. We apologize that you may have experienced longer-than-normal hold times earlier this year. We have recently expanded our team size to better serve our customers, as call volume has increased due to industry-wide changes that have driven many business customers to seek assistance from our support team. If you need help now, connecting with support quickly should not be an issue. We also offer prompt response via chat and email, should you wish to communicate through our non-phone channels. Please reply to our request for information so we can help you reset your password.
The Team at Line 2 is second to none !
July 16, 2025
Reply from Line2
Hello RV Repair Guy — Thanks for the kind shout-out about our team and service! Our customers are the best part of Line2!
I have no Line 2 number or account but…
I have no Line 2 number or account but they have charged my credit card number.
July 20, 2025
Unprompted review
Reply from Line2
Hello Daniel - We have read your review and want to look into this matter for you. Please get in touch with our team via phone Monday through Friday between 8 am and 8 pm EST at 888 472 9900. We will need to ask you for some information to locate the credit card that is being billed for a Line2 account.
I am being charged 2x the amount that a…
I am being charged 2x the amount that a new customer is paying. I had this number for over 10 years.
July 10, 2025
Reply from Line2
Hello Calling - Thank you for taking the time to share your experience and for writing your review. For the last 10 years, you have had a Line2 account for business users on our Legacy platform, which is different from our current online offerings for non-business customers. We did offer to begin the transfer process to the newer platform for personal use; however, you chose not to take that option. Should you change your mind, please let us know.
Reply from Line2
Hello T. Rick Frazier - We're sorry you're having issues using our website, and we want to assist you in any way possible. Please reply to the private request for information so we may reach out to you for further assistance. Your feedback may also assist us in understanding pain points other customers could be experiencing.
So many issues & they don't care
So many issues, but the bottom line is they don't listen, don't care, don't follow up or take ownership of actually helping customers - even ones with them for 15 years!
July 28, 2025
Unprompted review
Reply from Line2
Hello Shafted Customer - Reviews both good and bad help us identify what we are doing right and where we can improve. We want to improve your experience and have requested your contact details so we may follow up with you directly to try to get your issues resolved. Please reply to the request and we'll have the appropriate team or department follow up with you. Thank you.
Convenient and most helpful to my…
Convenient and most helpful to my growing business with multiple locations
July 4, 2025
Reply from Line2
Hello Lisa, we're pleased to read the positive feedback regarding the Line2 app and how it's being utilized for your business locations. Thank you for choosing Line2!
Fantastic Service
I RECEIVED FANTASTIC SERVICE FROM GENEL SHE WAS ABLE TO FIND THE PROBLEM WITH MY ACCOUNT AND PROVIDE THE
APPROPRIATE SOLUTION TO MY MATTER.
THANKS AGAIN GENEL
July 20, 2025
Reply from Line2
Hello Merle - Thank you for the positive shout about Genel and for leaving your 5-star review! We let her know how pleased you were with your service experience.
I can use line2 very clear anytime!
June 28, 2025
Reply from Line2
Hello Estele - We appreciate the 5-star review and the positive feedback regarding our Line2 service!
Reply from Line2
Hello Tim - We loved reading your review comments and want to thank you taking the time out of your day to let us know how we are doing!
Reply from Line2
Hello Shamlan, we're sorry to read your review and always take feedback to heart. In doing so, we reviewed your support tickets to determine the best way to assist you. As we were unsuccessful in reaching you by phone to troubleshoot, we sent instructions via email in ticket number 1335337. If the steps provided in the email do not resolve your issue, please reply to the ticket with your contact phone number and the best time to reach you.
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