This works well most the time but when people text you things like a video or share a contact with you it cannot be opened which is awkward. Customer service is very responsive which is nice when... See more
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Review summary
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I am unable to text out because that new regulation requiring tax number. I have used my SS number in lieu of a tax number for 40 years with no problem from the IRS. My tax man advised me to conti... See more
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The app requires the user to frequently sign out then sign back in or some messages will not be received. This is a burdensome task to remember to do and to actually complete the process. The... See more
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Once in a while I have to either delete the software and redownload it to my iPad Air 4 and other times reboot the iPad. That because I miss calls and text message. Sometimes I get to see that I got... See more
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Company details
Written by the company
Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.
30-Day Money Back Guarantee
Get started in minutes with no hardware, no complicated setup.
If you cancel within the first 30 days of your subscription.
Contact info
United States
- 888-472-9900
- www.line2.com/resources/contact
- line2.com
2.8
Average
828 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Dedicated support
We transitioned team members internally, so it was a bit concerning how to make this happen. Your team made this a seamless process and helped me get to the needed result.
September 25, 2026
Reply from Line2
Hello Vinings, thank you for the great review! It’s wonderful to hear that our team was able to make things easier for you during a period of change. Providing helpful, dependable support is exactly what we strive for, and we truly appreciate your feedback!
The app just disappeared from phone .
The app just disappeared from phone .. i had to struggle to find it.
September 15, 2026
Reply from Line2
Hello RC Thomas, we're sorry you are having issues with your app. A member of our team will be reaching out to you later today via phone to ensure you're able to access the app.
Where do I start
Where do I start? First number suddenly stopped working in Canada and no one could fix. Apparently 1 "engineer" was off in Canada so couldn't fix after 3 weeks. Finally, they assigned a new number which appears to work in Ontario. Not sure how long that will last. When you call customer service they are out of country and may or may not speak English clearly and then refer back and forth to different people. Overall not a good experience. I will see how this progresses otherwise you might want to investigate "Burner."
September 9, 2026
Reply from Line2
Hello Kevin, thank you for sharing your feedback. We sincerely apologize for the experience you've had and understand your frustration.
After reading your review, we immediately escalated the issue to our engineering team for further investigation. We take reports like this very seriously, and our team is actively reviewing the situation to determine what occurred and how we can prevent similar issues in the future.
We will also be following up with you directly via email so we can gather any additional details and work toward a resolution. We appreciate you bringing this matter to our attention and thank you for your patience while we investigate further.
Reply from Line2
Hello Seascape - Thank you for your review and for sharing your valuable suggestions and feedback regarding the Line2 app! We truly appreciate customers taking the time to help us improve. Our development team has received your feedback and will consider it for future enhancements as part of our product roadmap. Thank you for supporting Line2, and we look forward to continuing to improve your experience!
It's Okay APP/ software is ok however…
It's Okay APP/ software is ok however Customer support can BE UNRELIABLE at times while most encounters WERE FINE they almost made me pay $11.99 extra because of the account closer I initially made that happened 😕 however I resubscribe on the PlayStore and DIDN'T have to it extended it. Overall B+
September 2, 2026
Unprompted review
Reply from Line2
Hello Mista Nick, thank you for taking the time to share your experience with us. We’re glad to hear the app and service have been working well overall, though we’re truly sorry to read that parts of your support journey felt unreliable. That’s not the level of consistency we aim to deliver.
Our leadership team would still like to look deeper into what happened on our side so we can strengthen the process and make sure your next experience feels like an A instead of a B+. If you’re open to it, please reply to the Trustpilot request for more information so we can review your ticket history more thoroughly. Thank you for being a customer and resubscribing to our service.
Absolute waste of money
Absolute waste of money. Every phone number they assign you comes up as a spam number when you call any cell phone through any cell phone carrier so it’s basically useless. I asked them for a refund and they refused to give it to me. I also asked to change my number, and they said that they could not do it in the area code for which I had purchased the number, and on top of that. Do not use the service.
August 12, 2026
Reply from Line2
Hello Jay, thank you for sharing your feedback. We’re sorry to hear about the issues you experienced and understand how frustrating spam‑labeling can be.
The number you received does not originate as a spam number from our service. Mobile carriers and third‑party analytics systems sometimes flag numbers automatically based on call patterns across the industry, and no provider can fully guarantee that a newly assigned number will never be mislabeled. We did offer an alternate number, though we want to be transparent about those carrier limitations.
Regarding your refund request, your subscription was billed through Apple, which means refunds must be processed directly through the App Store. We provided guidance on how to cancel through Apple’s billing system, and we’re sorry the service didn’t meet your needs at this time. We appreciate you giving us a try, and if you decide to return in the future, we’d be glad to help ensure your setup works the way you expect.
What made Line2 Special is gone.
It's unfortunate may features are now behind a paywall for service that's been problematic and challenging to setup.
Currently considering an alternative.
August 11, 2026
Reply from Line2
Hello Ann G, we’re disappointed to read your review and truly appreciate the opportunity to speak with you today regarding the confusion surrounding your email inquiry. We value you as a long‑term customer, and we apologize that our team did not proactively reach out to provide the billing assistance you needed. We’re glad we were able to address your concerns, and we will ensure our team delivers a higher level of service moving forward so support is provided promptly and without delay.
Other people phone the line with wire…
Other people phone the line with wire crossings
August 7, 2026
Reply from Line2
Hello Tima, thank you for rating your service experience. We would be happy to learn more about your comments and better understand what they may be referring to. A member of our team will reach out by phone today to follow up with you and discuss your review in more detail. We look forward to speaking with you and appreciate the opportunity to address your concerns.
Unreliable frustrating service
After years of dropped calls, delayed text arrivals, and no customer service available outside regular business hours, I finally dropped the service after they increased their rate yet again. Went back to second phone and am much better off.
August 28, 2026
Reply from Line2
Hello Frustrated User, we’re sorry to read about your experience. After reviewing the account associated with the ticket survey, we didn’t find any technical support cases related to dropped calls or delayed messages, so we weren’t aware these issues were occurring. If this was happening on a different account or if we had been notified, our team would have been happy to identify the root cause and work toward a solution.
We understand that rate changes can be frustrating. Like many service providers, periodic price adjustments help us maintain and enhance the overall service, but we recognize they can still influence your decision.
We’re sorry to see you leave and appreciate the time you spent with us. Your feedback regarding our support hours will be shared with our executive management team. If you ever decide to return, our team would be glad to walk through your setup and ensure everything works the way it should.
Reply from Line2
Hello Jorge, thank you for the positive feedback! Our support team works hard to be responsive and helpful, and it’s great to know that came through during your experience. We’re here anytime you need assistance.
THe staff that helped me with my issue…
THe staff that helped me with my issue were completely understanding and professional. They said what the meant and meant what they said. I would recommend this company to anyone seeking such services.
August 1, 2026
Reply from Line2
Hello Iac, thank you for taking the time to leave this review. We’re thrilled to hear that your issue was handled with care and professionalism, and we fulfilled our promise to honor your request. We truly appreciate your recommendation and are grateful you chose us. If you ever need support again, we’re always here to help.
Technical support is expeditious
Technical support is expeditious, personable, & proficient!
August 14, 2026
Reply from Line2
Hello Randall, thank you so much for your review and your kind words about our support team. We truly care about our customers, and it means a lot to hear that our efforts made a positive impact. We appreciate you taking the time to share your experience with us.
Reply from Line2
Hello Manager, we’re sorry to hear about the trouble you’ve had with your service. We have reviewed your ticket related to this review and see our team sent over a call‑forwarding guide to help get things started, but we’d really like to walk through the setup with you directly to make sure everything is working the way it should.
Our support team is available to provide personalized assistance by phone, and we’d be happy to help you get this resolved quickly. Please reach out via phone at (888) 472-9900. We're in the office Monday through Friday between 8 am to 8 pm EST.
Reply from Line2
Hello Danish, we appreciate the 5‑star review! We’re glad to hear our team was able to respond quickly and help resolve the issue right away.
I think the service is really bad at…
I think the service is really bad at times and people has trouble in hearing you in a phone call- Also would be helpful and great if we were able to share videos on the text message-for some reason I able only to share photos. Thank you!
July 11, 2026
I was required to change my number from…
I was required to change my number from a (585) area code to (800). That number never worked correctly. I never got a single call or text or contact. I had to pay an additional $5 to switch over.
The previous number helped me with the Covid check in’s to my clinic. After the subsequent anti spam requirements, Line 2 was no longer helpful.
This was very disappointing. I cancelled before my annual billing date.
July 11, 2026
Reply from Line2
Hello Elizabeth —
Thank you for taking the time to leave your feedback, and we’re sorry to hear that your toll‑free number isn’t performing as well as your previous local number. Here at Line2, we have never required customers to switch from a local number to a toll‑free number. If that option was suggested, it may have been because your local number did not meet the rigid FCC requirements for 10DLC approval, which are necessary for sending SMS messages to your contacts.
It has now been two years since your registration was reviewed. If your business details or online presence have expanded or changed, we would be happy to work with you to resubmit your local number registration. We have a dedicated team that can quickly review your current information to confirm whether you now meet all required criteria for approval. We can also see if your original local number may still be available.
Every time that I call for help they…
Every time that I call for help they always resolve my problem.
July 29, 2026
Reply from Line2
Hello Roberto - Thank you for leaving your 5-star review and letting us know how our support team is doing!
The app on my phone isn’t working…
The app on my phone isn’t working properly. I can never see the numbers that somebody calls; I'm not even sure it’s actually working. I called customer service; they told me to go someplace else because I purchased it from Google or some other place. Not cool.
July 26, 2026
Reply from Line2
Hello Parachute - Thank you so much for sharing your feedback about your recent experience with our support team. After reviewing your contact history, we can see that you reached out to us on two separate occasions. Your first inquiry was related to bill pay for a subscription purchased through the app store, and our team member recommended contacting the subscription payor directly for billing assistance. Your second contact involved issues with our app, and we requested a bit more information so we could help troubleshoot. We didn’t receive a reply via email, but a member of our team will be reaching out to you by phone to provide further support. We’re always looking for ways to improve our service, and your feedback truly helps us do that.
not working often
July 3, 2026
Reply from Line2
Hello Core -
If the app is working only sporadically, that’s definitely not a common experience, and we want to get to the bottom of it and resolve this as quickly as possible. Our support teams are committed to helping, and we truly want to make this right.
Our phone team is available Monday–Friday from 8:00 AM to 8:00 PM EST, and our chat team offers extended hours until 10:00 PM EST on those same days. Please reach out whenever it’s convenient, we’re here and ready to assist.
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