Links of London Reviews 83

Very surprised at the bad reviews, got nothing but praise for them.
It wasn't a complicated transaction, just 3 items in 1 package, but it was on time, perfectly presented and was exactly as expected from the website pictures.
I'd happily use them again

Awful service. Refusing to honour warranty on a technicality. Don’t wast your money on this pathetic brand.

I had an excellent experience with Links of London - a special thank you to Lee-Ann Conway for helping me arrange a repair hassle free.

Great Swiss watch at a great price.

I bought a stardust bracelet a while back which kept on opening until I lost it twice due to a non-secure lock. Luckily each time I retrieved it, after which I stopped wearing it of fear of losing it again.

- On 26th November 2018 I've sent it for repair to Links on London.
- A month later I enquired when it will be returned.
- On 5th January 2019 they responded that they would send it to the repair shop and sent me a confirmation email for this.
- On 6h February 2019 I enquired again where is my bracelet.
- Now is 12th February 2019 and wrote to them again and still no answer.

Over 3 months went past and I don't know what they've done to my bracelet, why they don't respond to my messages and why they don't return my goods.

Their shop in Westfield White City closed. With this customer service, now I understand why.

Today 20 Feb 2019 I received the bracelet back and the lock has a dent. I feel that they send me a different bracelet because the square in the middle is now tilted inward which was not the case when I bought it. They damaged the goods in the process.

Over all this is the last time I will order from them.

Had a problem with a repair on a 2week old necklace. Called customer service numerous times and left my details with the assurance I would hear back within one working day.. Needless to say I am still waiting over a week later... The problem is now sorted as I went into store (great service in store I do have to say) but appalling customer services. Will avoid purchasing Links in future as I don't want to spend my hard earned money with a company that cares so little and it sounds like I arent the only one..

I should have read the reviews before I ordered online. I’ve been trying to get a hold of the customer service because I put down the wrong address by accident (they have this auto-fill thing for address).
They took my name/email and said they would get back to me. I also emailed them about my situation. Days passed, still nothing... Just called again, they took my name again and said the same thing ..after reading everyone’s review, I’m seriously worried now. Very disappointed for a big brand like this

I AM SO UPSET about my experience with…
I am so upset about my experience with Links of London Pacific Centre in Vancouver; I dropped my bracelet off to be re-sized and they somehow lost it, yep someone else apparently came in to pick it up and they don't have it. I was given a copy of the signature of the person that picked it up and it looks NOTHING like my signature. I am getting no help from the company here in Vancouver and unable to get a hold of any customer service person in London. This is infuriating. The bracelet is very valuable to me in so many ways. I've NEVER had such terrible customer service in my life. I have had to involve the police and really hoping they can help. Anyone else have an experience like this? please reply to this

Ordered bracelet charm online and chose a shipping method to get well before Christmas. The order sat in a processing status for 5 days. I contacted them via the online facility which sends a email. I have never ever had any response. But what did happen, is I got a automated email saying the item was dispatch, it never turned up, apprently it got shipped to another county based on the post code the websites automatic fill chose to use.
I contacted them on the phone, where I was blamed for putting a CV postcode rather than my HP postcode. They insisted I the customer, contact their courier to fix the issue. I pointed out the contract for shipping is between links and the courier not me and the courier. I had tried before talking to links and they would discuss it with me.
It was agreed the product could now no longer get to me in time for Christmas, so they agreed to contact the courier and immediately refund the purchase price. We are now 7 days on and absolutely not her has happened. I have opened a paypal case.
I am only sad I hadn’t read the other damning trust pilot reviews before dealing with them.
Next steps will be small claims court and trading standards.

Really bad company to deal with. They sent an email advising order by 5pm on Saturday 22nd December 2018 for delivery before Xmas. I ordered by 3pm but I’ve just received an email to say item will be delivered on 27th of December! Left me with a huge problem as it was a present for my wife. Their phone lines don’t work either. Appalling way to run a business. Will never buy from them again!

Placed an order a week ago then got an email saying that the order has been cancelled. No explanation. Called the customer service and promised to check and email me back, which never happened...OMG! Why not telling me earlier. That was supposed to be my wife's Christmas gift. Your company totally ruined it. WILL NEVER BUY THIS BRAND.

I can honestly say Links of London are the worst company in regards to customer service. I sent my bracelet in to be repaired (broken due to its poor quality) for them to loose it. I had been chasing it fro two months - since being delivered into the warehouse. I have been told loads of different stories from 'yes its been repaired and is being sent back this week' to 'DPD have lost it' to 'We've lost it in our warehouse'. Was told not to worry though as they were going to send a replacement - how can an important piece of jewellery with sentimental value be replaced?? Was promised a call from a manager - nothing as yet. Also promised a replacement - nothing as yet. Shocking service. I feel like they lost it a month ago and was too scared to admit it. It's taken me constantly calling to actually speak to someone from customer service as been told 'they are all too busy'. Then be told be a member of the team that no messages get passed to them - no emails are read - they don't communicate with any other department. Seems very strange to me. I was also told that they are having a lot of parcels go missing through DPD (well don't use that company then?!). I was also told that I 'need to understand they are short staffed' - how is that my fault and how would that stop you from loosing my property? I hope I do get a bracelet (would prefer to have my actual bracelet back) - though I'm not going to hold my breath.

I wish I'd looked on Trust Pilot before sending my bracelet back as this appears to happen a lot. Though I was reassuringly told by a member of the customer service team 'Well I've been here since June and this has never happened under my watch'. Absolute joke.

Very poor customer service. Ordered bracelet as a Christmas gift (over $300 USD) and never got order receipt. I immediately sent an email to them asking if they could send me a copy. Three days later I received a follow-up email telling me the product I ordered is out of stock and they have cancelled my order.

Why not offer an alternative? Why did it take so long to let me know.

I have ordered some products from Links of London and most of them no problems. In October, I ordered a rosegold belcher bracelet from them and after a short while, I noticed that the rosegold plating was coming off of the clasp. This was a little after the window of return that they offer(28 days)
I contacted them and sent photos of the problem and they said they would get back to me shortly.
Well, they did finally get back to me and sent me an address in Canada to ship the bracelet to, which I did.
The package was received by the Links of London person Jhon Sanchez on November 21st as I sent it so it could be tracked.
I never heard back from them. I tried again contacting them and have not gotten a response.
I see other reviews posted on them and suddenly, I see, I am in the same boat as them.
THIS IS THE PERFECT WAY TO RUIN YOUR BUSINESS, LINKS OF LONDON. I WILL NEVER BUY ANYTHING FROM YOU AGAIN NOR WILL ANYONE I ASSOCIATE WITH!!!!
Jhon Sanchez, if you represent the company, you are doing a very poor job

I bought a watch about a year and half ago. About 4 months ago, I brought it in for a band repair at the same World Trade Center location and the lady said that she will call me when repairs are complete. Not sure why the band broke after having it for just a year, and barely wearing it.

The lady never called me so I went to the World Trade Center shopping center only to discover that the Links of London store was closed in the middle of the afternoon. I called corporate for days, no answer. I went there the next week and the shop was still closed. I finally googled them online only to find an article saying that their US division has just gone bankrupt.

I emailed customer service and a response only after 2 weeks, but still no watch. If they knew they were going bankrupt and closing doors, they should have called me to pick-up my item that was already purchased almost 1.5 years prior for hundreds of $$$s. How unprofessional and just completely ridiculous!

This was supposed to be a trusted, expensive “luxury” brand but their operations are just shady and untrustworthy.

I ordered a ring and it arrived on time and in perfect packaging.. very pleased.

I had returned a purchase and no refund was given after weeks of waiting. Tracking number showed delivered. Phone numbers listed on website say not in service, email is simply answered by a generative automatic response and nothing further. Opened up a paypal dispute and even then 10 days with no response, just escalated the case, absolutely horrible business. Avoid the cheap products they charge a premium price for and the customer service or complete lack there of

My children bought me a beautiful Links bracket that comes undone so easily that I daren't wear out which is such a shame. Lot of money for a bad design

I have made so many attempts to return a necklace bought online - went into a store and told i need to mail it in - left emails, voice mails for weeks straight - NEVER EVER buy their stuff online. They are stalling your time for a refund given so many excuses.

this is the absolutely worse customer service i have ever received - i wanted to simply exchange the item and can not get a reply!!!

i will be bringing this up on social media - maybe then i will be heard!

A ring I bought lost a stone after one day. Links of London customer services were apologetic. After delays in information about whether it could be repaired, I was advised to return the ring and that I would be refunded. The ring arrived with them seven weeks ago according to Royal Mail tracking, yet despite emails and a number of phone calls I have still received no refund. I was prepared to accept the missing stone was just an unfortunate, isolated quality issue but the customer service has been appalling and will certainly stop me from buying from this company again. People are friendly enough when you speak to them but nobody resolves the issue!!