Avoid this company . Poor quality items that eventually break. Customer service smarmy and unhelpful . Wish I had read all these reviews first .
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Some years ago on an international flight I bought a Links of London sweetie bracelet. The elastic eroded a while back. I now can silversmith jewellery so I restrung it with a sterling silver chain +... See more
Purchased a bracelet and necklace that are not used everyday and cost a significant amount of money. Both have broken despite only being worn occasionally and treated with care. Emailed Links of Londo... See more
Stuff nice but service dreadful. Bought item on back of promotional code which could not be applied on the website at point of sale. Email was received the day before. Tried to submit query by email v... See more
Company details
Information provided by various external sources
Women's jewellery hand crafted in Sterling silver & 18ct gold includes charm bracelets, necklaces and rings like the signature Sweetie Bracelets & Sweetie Rings.
Contact info
London, United Kingdom
- +44(0)344 477 0909
- customercare@linksoflondon.co.uk
- linksoflondon.com
Poor everything
Ordered, online, a bracelet for a friend's birthday and they sent the wrong item. When called to make them aware of the fact they offered little in the way of an apology and due to time constraints I had to to return to the shop and they offered me no compensation for the inconvenience. In fact customer service representative was abrupt to say the least. They asked me to review the purchase which of course I couldn't as sent wrong item so reviewed the poor service. Obviously not allowed to do this as they rejected my review. Little point in asking for reviews if not prepared to accept the truth.
February 5, 2015
Unprompted review
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Poor after sales service
Bought a pendant necklace in January sale and whilst pendant was lovely the chain was only 16" . This made the necklace more like choker so contacted after sales and inform that was the size the provide. They do not state chain lengths on line which is poor as will now have to consider either returning or buy a suitable chain myself.
The real POOR SERVICE matter is when I placed a 2* review merely stating the above it was rejected and will not appear in their feedback. There was no bad or contentious points made. Poor after sales for such an apparent reputable company.
January 8, 2015
Unprompted review
Links of London promise to refund taxes - but they don't !!
Links of London's terms and conditions states that:
"the prices you pay includes any duties or taxes applicable to the USA, Canada, UK and the remainder of the European Union, which we will settle on your behalf".
Unfortunately, after I have received my package and paid the duties, Links of London refused to refund the taxes
July 13, 2010
Unprompted review
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