I had an issue when I placed my order… I didn’t receive a confirmation email… my fault… but Gareth replied pretty much straight away after I emailed and it was all sorted- excellent customer service... See more
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I had just completed my order, I should have checked everything was correct. The delivery address was my old address, I don't order very often hence the mix-up. Fired off a quick email explaining the... See more
Company replied
I bought liquid london for her perfume out of curiosity and i have never looked back. I use each bottle till the very last drop and race to order my next bottle . The confidence and compliments i get... See more
Company replied
Big Thanks to Bilal, at Liquid London! He went out of his way to help me settle an issue with the delivery failure of my order (due to Evri.) He apologised sincerely to me & helped me to find a way of... See more
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4.2
Great
789 reviews
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
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I placed an order with royal mail…
I placed an order with royal mail express delivery and it didnt come it stated it had been delivered but i checked every where and i couldnt find my order. So i emailed liquid london and told them what had happened and hassan and anas were amazing they had a look what happened to my order and it had got lost some how but they offered me a full refund or another order with express delivery. So i chose another order. It arrived within 2 days of me emailing them and they both were very sincer and lovely and apologised for what happen. And sent me another apology email and next time i make an order with them i get a discount code once ive email them to say i making a new order woth them. Hats off to asan and hassan very understanding and great custumer service provided from both of them
August 6, 2026
Unprompted review
Reply from Liquid
Thank you so much for your wonderful review! 💖 We're really sorry your original parcel went missing despite showing as delivered, but we're delighted Hassan and Anas were able to investigate and get everything resolved for you so quickly.
It's fantastic to hear your replacement arrived within just a couple of days and that you felt well looked after throughout. We'll be sure to pass your lovely feedback on to both Hassan and Anas—they'll really appreciate it!
Thank you for your patience, understanding and continued support. 💕
Love LL team! 💖
Don’t waste your money!
Don’t waste your money!
A pleasant enough smell when first applied but literally disappears within a few minutes. I guess you get what you pay for. I’ll stick to the ’Savage’, I know it lasts and I get complimented on it.
August 6, 2026
Unprompted review
Reply from Liquid
We’re sorry to hear the fragrance didn’t meet your expectations, particularly regarding longevity. We understand how disappointing it is when a scent fades sooner than expected. We’d really appreciate the opportunity to help and look into this for you. Please reach out to our customer service team and ask to speak with Mashal, who’ll be happy to assist.
Kind regards,
Team LL!
Not over impressed but thanks to Peter
Well. Like a lot of others I never received my order either.. it took me lots of emails to actually get attention.
Peter was amazing in the end and re sent my spray of which I have now received so hats off to Peter.
As far as the actual spray, first thoughts it’s not overly loved by me .. my other half said it smells cheap and prefers my YSL (Libra) so maybe I would and should have saved ££. Been so long I forgot how much it was. Would I buy again ?? First impressions is a No.
August 8, 2026
Unprompted review
Reply from Liquid
Thank you for taking the time to share your experience. 💖 We're really sorry your original order didn't arrive and that you had to contact us several times before everything was resolved. We're delighted Peter was able to step in, arrange your replacement and get your order to you in the end. We'll make sure your lovely feedback is passed on to him.
We're also sorry to hear the fragrance hasn't been to your taste so far. Fragrance is very personal, but we appreciate your honest feedback and would love the opportunity to help if you're unhappy with your purchase. Please get in touch with our Customer Service team and ask to speak with Diane, and we'll be happy to see what we can do for you.
Love LL team! 💖
It's poor
It's poor, no one smelt it and actually thought I wasn't wearing any aftershave whatsoever and only wearing Lynx Africa!
Says it all really doesn't it! I bought TWO BOTTLES initially which were dire. Then the company sent another bottle from a 'new' batch. Must say the, 'new,' batch was just the same as the, 'old,' batch poor! If I could give ZERO stars I would. A waste of money.
July 1, 2026
Unprompted review
Reply from Liquid
Thank you for your feedback. We’re sorry to hear that the fragrance did not meet your expectations, particularly after trying a further batch. We understand how disappointing this must have been. Please reach out to our customer service team and ask to speak with Mashal if you’d like us to look into this further.
Kind regards,
Team LL!
Great customer service
On me contacting liquid.london when I hadn’t received my order due to delivery issues beyond their control they got back to me really quickly and posted me another one as a matter of urgency and I received it within a couple of days . When I received the original snd I contacted them to send one back I was told I could keep both . Great customer services … Sameer
July 31, 2026
Unprompted review
Reply from Liquid
Thank you so much for your wonderful review! 💖 We're sorry your original order was affected by courier issues, but we're delighted Sameer was able to respond quickly and arrange an urgent replacement for you.
We're also so pleased everything worked out when the original parcel eventually arrived, and that you were happy with how it was handled. We'll be sure to pass your lovely feedback on to Sameer. Thank you for recognising our customer service!
Love LL team! 💖
Rubbish....
Rubbish....
Wore it for 3 days now after reading reviews. NOT one person has commented on it !!!!
Just wasted £19.99.
Never again......
August 7, 2026
Unprompted review
Reply from Liquid
Thank you for your feedback. We’re sorry to hear that the fragrance didn’t meet your expectations and that you were disappointed with your purchase. Please reach out to our customer service team and ask to speak with Mashal if you’d like us to look into this further.
Kind regards,
Team LL!
I purchased a lovely aftershave & after…
I purchased a lovely aftershave & after a couple of squirts, unfortunately the spray part stopped working. The customer service team plus Gareth & Yaseen were fantastic help.
No problem sending me a replacement. Highly recommend them!
August 7, 2026
Unprompted review
Reply from Liquid
Thank you so much for your fantastic review! 💖 We're sorry you experienced an issue with the spray mechanism, but we're delighted Gareth and Yaseen were able to help and arrange a replacement without any hassle.
We'll be sure to pass your lovely feedback on to them both. Thank you for your recommendation and support—we're so pleased you're enjoying your aftershave!
Love LL team! 💖
Great customer service
Adam was very quick at replying to my email regarding a faulty bottle of perfume and after sending in a video of the spray not working a replacement was on its way in less than 24 hours without me even having ask for one.
Great customer service, I am a very happy customer.
August 6, 2026
Unprompted review
Reply from Liquid
Thank you so much for your wonderful review! 💖 We're sorry you had an issue with your bottle, but we're delighted Adam responded so quickly and had a replacement on its way within 24 hours.
We'll be sure to pass your lovely feedback on to Adam. Knowing you're a happy customer means so much to us—thank you for your support!
Love LL team! 💖
Hadn't received my perfume it got list…
Hadn't received my perfume it got list somewhere in transit, they sorted out the same day and posted me a replacement. Excellent service . Emailed me back within 10 mins of me emailing them. Would use again
August 6, 2026
Unprompted review
Reply from Liquid
Thank you so much for your lovely review! 💖 We're so sorry your original order was lost in transit, but we're delighted we could get everything sorted the same day and arrange a replacement for you.
It's wonderful to hear our team responded so quickly and got you back on track. Thank you for your kind words and for choosing Liquid London—we're so pleased you'd shop with us again!
Love LL team! 💖
Best perfume EVER!!!
I bought liquid london for her perfume out of curiosity and i have never looked back. I use each bottle till the very last drop and race to order my next bottle . The confidence and compliments i get from this perfume is the exact reason i keep buying the for her perfume . I have recently ordered the paradoxical for her perfume and OMFG !!! It smells devine i cant stop smelling my wrists 😍 i cant wait to receive the many compliments for wearing liquid london . Even my partner has requested a second bottle of the for him because he smells devine wearing the for him and also receives compliments at work which boosts his confidence . I simply need liquid london in my life . Well done you have out done yourselves !!!
August 6, 2026
Unprompted review
Reply from Liquid
Thank you so much for such an incredible review! 💖 Wow – reading this absolutely made our day! We're beyond thrilled to hear how much you love our fragrances and that they've become such a staple for both you and your partner.
It’s amazing to hear about all the compliments and confidence they give you, and we're so glad you're loving Paradoxical For Her too! 🤩 We hope it brings you just as many compliments as your favourite For Her, and we're delighted your partner is enjoying For Him just as much.
Thank you for your amazing support and for being such a valued customer. Reviews like yours mean the world to us, and we can't wait to keep bringing you fragrances you'll love! 💖
Love LL team! 💖
Superb service
Superb service. My order was delivered smashed. They replaced it in super quick time. Thank you Peter
August 6, 2026
Unprompted review
Reply from Liquid
Thank you so much for your wonderful review! 💖 We're so sorry your order arrived damaged, but we're delighted Peter was able to get everything sorted and arrange a replacement so quickly.
We'll be sure to pass your kind words on to Peter. Thank you for your support—we really appreciate it and hope you love your fragrance!
Love LL team! 💖
Purchased a bottle of Pheromone…
Purchased a bottle of Pheromone aftershave from liquidlondon then i decided to order another bottle i emailed them to ask if they could be shipped together but they said no, Gareth from liquidlondon offered me a refund for the shipping on the 2nd order which i accepted, Thanks Gareth 👍🏻
August 6, 2026
Unprompted review
Reply from Liquid
Thank you so much for your great review! 💖 We're delighted to hear Gareth was able to help and offer a solution that worked for you.
We'll be sure to pass your kind words on to Gareth. Thank you for your understanding and support—we hope you're enjoying your fragrances and look forward to welcoming you back again soon!
Love LL team! 💖
I’m have to say that Sameer has…
I’m have to say that Sameer has redeemed my online experience 300%!!!! I’d ordered the wrong product and expected to endure the lengthy return process. Sameer turned the situation around in moments of me emailing the team!
August 6, 2026
Unprompted review
Reply from Liquid
Thank you so much for your amazing review! 💖 We're thrilled to hear Sameer was able to turn your experience around and make resolving your order issue so quick and easy.
We'll be sure to pass your fantastic feedback on to Sameer—he'll be delighted to hear it. Thank you for your support, and we hope you love your fragrance when it arrives!
Love LL team! 💖
Opened the wet box ,had shiny peices of…
Opened the wet box ,had shiny peices of wet box stuck to my hand ,the bottle had smashed in shipment ,I cut my hand .I sent them a pic ,they said wasn't clear enough.i took more and sent them and I still haven't heard back from them.never again .
August 4, 2026
Unprompted review
Reply from Liquid
Hi Yvette,
Thank you for your feedback, having checked the emails I can see the team asked for pictures to show the damage and then they replaced the item for you, please let me know if there is anything else we can help you with.
Team LL!
Excellent customer service!!
I had a bottle that was not functioning and one email to Alix and it was dealt with straight away! Really impressed with the customer service! First class thankyou Alix!
August 5, 2026
Unprompted review
Reply from Liquid
Thank you so much for your wonderful review! 💖 We're sorry to hear you had an issue with your bottle, but we're delighted Alix was able to get everything sorted straight away.
We'll be sure to pass your lovely feedback on to Alix. Thank you for your kind words and for recognising our customer service—it really means a lot to us!
Love LL team! 💖
The best fragrance available 
Adam thanks so much for sending this, my partner loves it, I will buy the 50ml next time
LQD London for men
The fragrance is unbelievable best I’ve ever brought..

August 5, 2026
Unprompted review
Reply from Liquid
Thank you so much for your amazing review! 💖 We're absolutely thrilled to hear you're loving LQD London For Him and that your partner loves it too!
We'll be sure to pass your kind words on to Adam—he'll be delighted to hear your feedback. It means so much to us that you think it's the best fragrance you've ever bought, and we can't wait to welcome you back for your 50ml bottle!
Love LL team! 💖
Excellent Customer Service
I had an issue when I placed my order… I didn’t receive a confirmation email… my fault… but Gareth replied pretty much straight away after I emailed and it was all sorted- excellent customer service.
Delivery has been prompt from dispatch.
I’ve just received my order and it smells great. Thank you.
August 5, 2026
Unprompted review
Reply from Liquid
Thank you so much for your wonderful review! 💖 We're delighted to hear Gareth was able to resolve everything so quickly and provide you with excellent customer service.
It's fantastic to know your order arrived promptly and that you're loving your fragrance. We'll be sure to pass your kind words on to Gareth. Thank you for your support, and we hope to welcome you back again soon!
Love LL team! 💖
Thank you for your help Hassan s for…
Thank you for your help Hassan s for helping me. And getting my refund sorted out
August 4, 2026
Unprompted review
Reply from Liquid
Thank you so much for your lovely review! 💖 We're delighted to hear Hassan was able to help and get your refund sorted quickly and smoothly.
We'll be sure to pass your kind words on to Hassan. Thank you for your support, and we hope to welcome you back again in the future!
Love LL team! 💖
Always check your delivery address!
I had just completed my order, I should have checked everything was correct. The delivery address was my old address, I don't order very often hence the mix-up. Fired off a quick email explaining the situation, I needed the address changed. Nikki responded quickly, she managed to access my order and changed it. Because I acted quickly Nikki was able to intercept my order before it entered the automation sequence.
August 3, 2026
Unprompted review
Reply from Liquid
Thank you so much for your fantastic review! 💖 We're so pleased you spotted the address mix-up in time, and that Nikki was able to step in and update your order before it entered our dispatch process.
We'll be sure to pass your kind words on to Nikki. Thank you for taking the time to share your experience, and we hope you love your fragrance when it arrives!
Love LL team! 💖
Fantastic product and customer service…
Fantastic product and customer service from ya seen
August 4, 2026
Unprompted review
Reply from Liquid
Thank you so much for your wonderful review! 💖 We're delighted to hear you're loving the product and that Yaseen provided fantastic customer service.
We'll be sure to pass your kind words on to Yaseen. Thank you for your support—we really appreciate it and hope to welcome you back again soon!
Love LL team! 💖
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