Little Ones London Reviews 

2,558
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly professional and supportive staff for their dedication, making job searches and career transitions feel much smoother and significantly less stressful. Reviewers also praise the exceptional customer service, noting that agents respond quickly and provide wonderful guidance throughout the entire recruitment journey. Some people were dissatisfied with the response times, mentioning frustratingly long delays and a lack of communication when trying to resolve urgent issues. A few reviewers noted that candidate replacements were poorly handled, leaving them completely unsupported after the initial placement did not work out.

What people talk about most

Staff

Reviewers mention positive feedback about staff members being professional, supportive, and efficient during... See more

Service

Clients share positive opinions on service, highlighting efficient, helpful, and supportive teams that make... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are consistently... See more

User experience

Consumers find user experience to be overwhelmingly positive and rewarding. Reviewers frequently highlight... See more

Response time

People report ambiguous experiences with response time, reflecting a high level of disagreement among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

well Done Little ones !! From the first meeting with Breeya she has a lovely persona & rapport ! she didn,t disappear like so many agencies these days !! she quickly started searching for the... See more

Company replied

Rated 5 out of 5 stars

Rebecca was absolutely amazing throughout my job search. She was supportive, professional, and really took the time to understand what I was looking for in a nannying role. Thanks to her help, I found... See more

Company replied

Rated 5 out of 5 stars

I called in a Sunday and Robert Mc Fadyen answered my call I needed help to find job as I wasn’t happy with the person who’s dealing with me and Robert says to me I’m going to work with you ! After fe... See more

Company replied

Rated 5 out of 5 stars

Jack was absolutely incredible during my job search. He took the time to really understand what I was looking for, and it showed in every step of the process. Jack was professional, attentive and pa... See more

Company replied


Company details

  1. Child Care Agency
  2. Recruitment Service

Written by the company

Little Ones is an established London Nanny and Housekeeping agency. We have been specialising in the placement of bilingual and English-speaking Nannies, providing childcare solutions since 2005. We are the leaders in our field. We are proud to promote bilingualism and intercultural understanding through educating children with articulate bilingual and English speaking Childcare-givers. We understand the importance of language development in a child’s early years and we recruit candidates who share the same ethos. We understand that the roles of a Nanny, a Nanny-Housekeeper and a Housekeeper are very different. This is why our consultants are specialists both in the vocations and cultures of the people they place. We guarantee we can make the domestic recruitment process positive, personal and above all stress free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(2,558)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Inca was so helpful in the process of…

Inca was so helpful in the process of finding a family. I really appreciated her transparency, efficiency and kindness. A very important asset to Little Ones.

April 20, 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Lily,

Thanks so much for your positive review - we'll be sure to pass your kind words to Inca! Best of luck in your new position, and don't hesitate to get in touch if you have any questions.

Best,
Little Ones

Rated 5 out of 5 stars

A highly professional and…

A highly professional and well-structured environment that provides all the necessary support and information for individuals working with children. The organization demonstrates a strong commitment to quality, with excellent teaching standards and a nurturing, child-centered approach. The atmosphere is kind, respectful, and supportive, fostering both personal and professional growth. In addition, the compensation is fair and reflects the value of the work carried out.

January 20, 2026
Unprompted review
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Reply from Little Ones London

Hi Linka,

Thank you for your kind review. We’re delighted to hear that you’ve had a positive experience with Little Ones so far. We look forward to continuing to support you throughout your placement.

Best,
Little Ones

Rated 5 out of 5 stars

Kind and thoughtful work

We had a very good experience with Little Ones London. They understood our requirements perfectly and sent us excellent candidates. It was handled really well by Frank, who was kind and very responsive. We would recommend Little Ones to others in a similar situation to us.

April 17, 2026
Unprompted review
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Reply from Little Ones London

Good morning Peter,

Thank you so much for your kind feedback - we're thrilled to know that Frank has been of assistance to you, and will be sure to pass your kind feedback to him!

Best,
Little Ones

Rated 5 out of 5 stars

I can’t recommend Natalia highly…

I can’t recommend Natalia highly enough. She has been absolutely amazing throughout my journey of finding my dream job. From the very beginning, she has shown genuine kindness, patience, and a real commitment to helping me succeed.

Her communication is outstanding—always clear, prompt, and supportive. No matter the question or concern, she has consistently been there to offer guidance and reassurance, which made the entire process feel so much less overwhelming.

What truly stands out is how much she cares. Natalia goes above and beyond to provide help and encouragement, and it’s clear she is passionate about what she does. Thanks to her support, I felt confident and motivated every step of the way.

I’m incredibly grateful for everything she has done and wouldn’t hesitate to recommend her to anyone looking for professional, dedicated, and compassionate support.

April 15, 2026
Unprompted review
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Reply from Little Ones London

Hi Mia,

Thank you so much for your positive feedback. It's great to know that Natalia has assisted you in finding your dream job - we look forward to supporting you throughout your new placement.

Best,
Little Ones

Rated 5 out of 5 stars

Emily is a lovely young professional…

Emily is a lovely young professional lady, had me at ease through zoom call interview ❤️❤️

April 8, 2026
Unprompted review
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Reply from Little Ones London

Hi Helen,

Thank you so much for taking the time to leave us a positive review - we're thrilled to know that Emily has been of assistance to you and look forward to supporting you further.

Best,
Little Ones

Rated 5 out of 5 stars

I cant thank Laura enough for all the…

I cant thank Laura enough for all the amazing support she gave me throughout!
She was professional and very helpful at the same time.
She gave me the right pointers prior to the interview and that guided me successfully.
I would highly recommend Laura and am so grateful and truly appreciative of all her efforts.

April 2, 2026
Unprompted review
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Reply from Little Ones London

Hi Harjinder,

Thank you so much for your lovely review. We're pleased to know that Laura has been of assistance to you and look forward to supporting you further.

Best,
Little Ones

Rated 5 out of 5 stars

Mind blowing experience

My experience has been so awesome. Miss. Kusum ( little ones ) has been extremely supportive, full of positive attitude and she was very friendly. The way she communicated, felt like one of my best friend been helping to get a good role. She figured out my requirements for the role what I wanted and she exactly got me the similar role. And eveytime she called , I was always very excited. To answer because I knew there will be a person with cheerful voice and humble nature. I felt I was prioritised always.
She solved all my issues and cleared doubts. Basically she s available with beautiful and helpful attitude.
I wish her all the best for future.
Thanks a lot Kusum

March 26, 2026
Unprompted review
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Reply from Little Ones London

Hi Amber,

Thank you so much for your positive feedback! We aim to deliver great service every day; we'll be sure to pass your kind words to Kusum.

Warm regards,
Little Ones

Rated 5 out of 5 stars

William is an excellent recruitment…

William is an excellent recruitment consultants. William does not just give you and job and leave you hanging after. When I was giving a job from a different recruitment consultants, when they didn’t answer my text or phone calls when I was in a major situation William was the only one that stop and take the time out to guide me through the situation. He went above and beyond to make sure I was safe and that’s very important. To be honest with you after having William as my recruitment consultants I wouldn’t change him. Just continue to be great William and keep up the good work.

March 21, 2026
Unprompted review
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Reply from Little Ones London

Hi Chantouy,

Thank you so much for your thoughtful review! We're thrilled you had a positive experience with Little Ones and appreciate you taking the time to share it!

Kind regards,
Little Ones

Rated 5 out of 5 stars

Lauren has been so helpful and…

Lauren has been so helpful and supportive helping me land my position. Could not have done it without her so attentive always available when I had questions and constantly keeping me up to date. Would 100% recommend her and Little ones to anyone looking to find a role in childcare.

March 27, 2026
Unprompted review
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Reply from Little Ones London

Hi Nancy,

Thank you so much for your positive review - we're thrilled to have been of assistance and will be sure to pass your kind words to Lauren.

Best,
Little Ones

Rated 5 out of 5 stars

Both finding work and the courses have…

Both finding work and the courses have been amazing with Little ones! Would recommend!

March 26, 2026
Unprompted review
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Reply from Little Ones London

Hi Emine,

Thank you for your positive review - we're thrilled to have been of assistance!

Warm regards,
Little Ones

Rated 1 out of 5 stars

Disappointing experience

Disappointing experience

I have been working with Little Ones since around November, and unfortunately my experience has been very frustrating. While I was initially given a placement which ended at the start of February, I have not received any further job opportunities since then.

Communication has been extremely poor messages have gone unanswered, and I have been left without any updates or support despite actively seeking work. As a nanny, being left without income or clarity for this length of time is both stressful and unprofessional.

I expected a higher level of organisation and support from an agency, particularly when relying on them for consistent work. Sadly, I have felt overlooked and left in limbo, with no real effort made to assist me in securing further placements.

Overall, the experience has not met expectations, and I would not recommend if you are depending on regular, reliable work.

March 25, 2026
Unprompted review
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Reply from Little Ones London

Good morning Mollie,

I am sorry to hear that you are not satisfied with your Little Ones experience. I have contacted you privately to discuss this matter further and to see if we can resolve this for you.

Best regards,
James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 5 out of 5 stars

Trustworthy Agency

I’ve worked with little ones since 2021. I’ve had a few agents but I want to give a special shoutout to Clarissa, William, Kalees and Inca 🙌🏾 an amazing team and very fast communication. They pick the right clients for you. They are diligent to remind me if my first aid needs updating or DBS, and they offer fantastic courses to help with career progression. Excellent pay and I’d definitely recommend to anyone who is looking to be a nanny.

March 24, 2026
Unprompted review
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Reply from Little Ones London

Hi Sabrina,

Thank you so much for leaving us a positive review - we'll be sure to pass your kind feedback to each consultant named. We're thrilled to know that you have enjoyed the courses and look forward to supporting you during your job search and placement!

Best,
Little Ones

Rated 5 out of 5 stars

I am a nanny and little ones candidate…

I am a nanny and little ones candidate for more then 10 years. All the stuff is very nice and helpful. I select to do the First Aid course with them .The experience is very good. Happy to be member of little ones. Thank you for all your help 🙏

March 22, 2026
Unprompted review
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Reply from Little Ones London

Hi Kristina,

Thank you so much for taking the time to leave us a positive review - we're thrilled to know that you have enjoyed the course and look forward to supporting you!

Best,
Little Ones

Rated 5 out of 5 stars

Racheal Has Been absoloutly amazing,so…

Racheal Has Been absoloutly amazing,so quick to respond back to calls and msges chasing clients and booking interviews promptly,
Such A Fantastic hard working relibable consultant always willing to help support,

A Real asset to the company The best consultant I have worked with,

Will recommend to all family and friends,hard working reliable and ticks all the boxes very polite and professional at all times.

March 20, 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Thank you so much for taking the time to leave us a positive review - we'll be sure to pass your kind feedback to Rachel.

Best,
Little Ones

Rated 5 out of 5 stars

I really appreciate Jasline very…dedicated

I really appreciate Jasline very dedicated & helpful ...She's friendly & I'm satisfied the way she assiisted me patiently to reach out the client

February 11, 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Marilyn,

Thank you so much for taking the time to leave us a review! We're thrilled to have assisted you throughout your job search and look forward to supporting you during your placement.

Best,
Little Ones

Rated 5 out of 5 stars

Suffolk Nanny

Rachel has been brilliant, I am a nanny who has just moved to Suffolk not having used an agency before. Rachel has been very prompt with job opportunities and very communicative. I will definitely be using Little ones again for future job roles.

March 19, 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Alice,

Thank you so much for taking the time to leave us a positive review - we will be sure to pass your kind words to Rachel.

Best,
Little Ones

Rated 5 out of 5 stars

Jaslin A.is a fantastic consultant in job searching

Jaslin A.is a fantastic consultant of Little Ones Childcare Agency. She is very friendly, approachable and attentive to my inquiries. She helps me fit to the employer/job I am looking for. I’m happy and can’t thank enough her efforts in helping me. I wish her luck in life.

March 17, 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Ella,

Thank you so much for your positive review. We're pleased to know that Jaslin has been of assistance to you and look forward to supporting you throughout your placement.

Best,
Little Ones

Rated 1 out of 5 stars

Unethical and unprofessional

Our nanny didn’t turn up and gave us just 2 days notice after we had agreed to wait a month for her to start so she could go on holiday. Toby was very apologetic and offered an alternative nanny. We trialled her for 3 days but it didn’t work for various reasons. Toby confirmed the £6k fee would be refunded but since then we have had to battle with James Ross who is refusing to refund this and trying to claim us trialling the second nanny makes the refund redundant. I’m so disappointed that we’re having to invest so much time trying to fight for this money back after having such poor service.

March 1, 2026
Unprompted review
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Reply from Little Ones London

Good morning Jodie,

I am sorry to hear that you are not satisfied with your Little Ones service. If your review is in relation to the service I believe it to be, then this matter is currently under investigation, and at the time of writing, I am waiting on documentation and correspondence to support the claimed position. If this can be provided, then I would be happy to look into this further.

Best regards,
James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 5 out of 5 stars

A huge thank you to William

A huge thank you to William! From the moment I contacted him until the end his communication was very good. Considering we are over an hour away from London, Will did a fantastic job at finding suitable candidates within close proximity who fit our brief. I would highly recommend, and will definitely be in contact for a long term position! Thank you again.

February 4, 2026
Unprompted review
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Reply from Little Ones London

Hi Iman,

Thank you so much for taking the time to leave us a positive review - we're thrilled to know that William has provided you with outstanding service, and look forward to supporting you again in the future.

Best,
Little Ones

Rated 5 out of 5 stars

Jaslin Aurora

Jaslin Aurora helped me last year to secure a job. She was approachable and supportive throughout the process.

June 2, 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Bharathi,

Thank you for taking the time to leave us a positive review - we are thrilled to know that Jaslin has been of assistance and wish you the best of luck in your role!

Many thanks,
Little Ones

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