Live in the Light Reviews 

1,184
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and wide range of effective, well-curated products, which often arrive carefully and beautifully packaged with extra touches. Reviewers frequently report fast and timely delivery for their orders. However, some customers also noted significant issues with customer service, describing interactions as dismissive, unprofessional, or lacking proper communication. These people experienced problems with order tracking, substantial delivery delays, unfulfilled expedited shipping, and product issues like items breaking or difficulties with refunds for returned goods.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, efficacy, and natural... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast delivery times... See more

Order

Consumers report ambiguous experiences with their orders, with many expressing frustration over long delivery... See more

Customer service

Reviewers mention significant dissatisfaction with customer service, describing it as dismissive,... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the products as good, genuine,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have had a couple of orders and service received was excellent. Upon opening the box, where my product was packaged with care and a lo of attention with a few surprises to, which made me smile. Tha... See more

Rated 5 out of 5 stars

Exceptional service! Shipped on time, received in timely manner, packed with upmost care and the packaging was WOW 🤩 Attention to detail is an understatement. Keep up the good job!

Rated 5 out of 5 stars

Live in the Light is my go to company when it comes to choosing the best natural skincare, body care and oral care products. I trust wholeheartedly in their curation process as they have extremely hig... See more

Rated 5 out of 5 stars

Love this company. Arrived faster than I thought. Haven’t tried the product yet, as I have bought the spray which I love for my daughter who dancers a lot! I refused to put chemicals on her skull and... See more


Company details

  1. Beauty & Well-being

Information provided by various external sources

Live in the Light is dedicated to offering truly natural, organic and chemical free products to you. At Live in the Light you know that everything we offer to you is natural, chemical- free, organic or wild crafted. We are all about toxin-free, well being and spreading the word. It is a mission, a passion and a deep love and respect for Mother Nature. With brands such as Annmarie Gianni, Fat & The Moon, Pure Anada, Carina Organics and Marley's Monsters, we cover everything from natural beauty and skincare to cleaning products and vegan handbags.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,184)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Excellent company

Live in the Light is my go to company when it comes to choosing the best natural skincare, body care and oral care products. I trust wholeheartedly in their curation process as they have extremely high standards for quality with regard to both ingredient formulation and product efficacy. In addition, their customer service is second to none and the deliveries are always quick and efficient.

March 27, 2026
Rated 1 out of 5 stars

In reply to live in the light

In reply to live in the light.
Why would anyone spend more money to pay to return an item if opened ?
Just a pity my son didn't take a pic of the returned cacao order which WAS intact when posted back to you.
You have the money and the cacao .
Never again

December 27, 2025
Unprompted review
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Rated 5 out of 5 stars

100% natural products

I was looking for 100% natural products for my skin and my curly hair. Products smell great, work well, and come in decent sizes. It's a little on the expensive side, but it's worth it.

April 26, 2025
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Rated 5 out of 5 stars

Love this company

Love this company. Arrived faster than I thought. Haven’t tried the product yet, as I have bought the spray which I love for my daughter who dancers a lot! I refused to put chemicals on her skull and hair. Thank you for being a thoughtful company.

November 26, 2025
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Rated 1 out of 5 stars

I just wanted to leave another review…

I just wanted to leave another review for these terrible people. This was the email I received from them which is honestly scarily dark from a company called “Live in the Light” this is directly cut and pasted -

We’ve seen your emails and appreciate that you are upset.
It must be very difficult being that tightly wound. Perhaps if you were able to collect the eye wipes your cat may still be alive ‘Sad Face’ ☹ ☹ ☹ . Please accept our condolences on the loss of your cat, it is CERTAINLY in a better place.

We’ve attempted to refund you twice, however, as shown earlier we were unable to do this.

Hopefully your cat will be with you in your chakra heart for all of your future.

Sending love, lots of love.

´¨)
¸.· ´¸.·*´¨)¸.·*¨)
(¸.·´Much Love,
Zac x
image001.jpg
Live In The Light
The Mews
Grenville Court,
Britwell Road,
Burnham
Bucks SL1 8DF
Tel: +44 (0) 1628660216

They keep trying to defend what they said but seriously what they said is grotesque..

June 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Always a good experience buying from…

Always a good experience buying from this wonderful company, the products are such high quality and they are sent out very quickly… in beautiful eco friendly packaging. This time I bought the Pure eyebrow gel and I am delighted as always ❤️

May 27, 2025

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