Live in the Light Reviews 

1,184
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, often highlighting their natural ingredients and making them a trusted choice. The beautiful and careful packaging, with attention to detail, is frequently noted, alongside many appreciating fast and prompt delivery. However, some people mentioned significant issues with delivery, including a lack of proper tracking, extended delays, and orders not being received. Some reviewers were also dissatisfied with customer service, describing it as dismissive, unprofessional, and unresponsive to inquiries about damaged products or refunds.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality, efficacy, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing significant frustration... See more

Order

Reviewers highlight ambiguous aspects of order, with many customers reporting not receiving their orders,... See more

Customer service

Consumers find customer service to be negative, with many reporting dismissive, condescending, and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the products as good, genuine, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have had a couple of orders and service received was excellent. Upon opening the box, where my product was packaged with care and a lo of attention with a few surprises to, which made me smile. Tha... See more

Rated 5 out of 5 stars

Exceptional service! Shipped on time, received in timely manner, packed with upmost care and the packaging was WOW 🤩 Attention to detail is an understatement. Keep up the good job!

Rated 5 out of 5 stars

Live in the Light is my go to company when it comes to choosing the best natural skincare, body care and oral care products. I trust wholeheartedly in their curation process as they have extremely hig... See more

Rated 5 out of 5 stars

Love this company. Arrived faster than I thought. Haven’t tried the product yet, as I have bought the spray which I love for my daughter who dancers a lot! I refused to put chemicals on her skull and... See more


Company details

  1. Beauty & Well-being

Information provided by various external sources

Live in the Light is dedicated to offering truly natural, organic and chemical free products to you. At Live in the Light you know that everything we offer to you is natural, chemical- free, organic or wild crafted. We are all about toxin-free, well being and spreading the word. It is a mission, a passion and a deep love and respect for Mother Nature. With brands such as Annmarie Gianni, Fat & The Moon, Pure Anada, Carina Organics and Marley's Monsters, we cover everything from natural beauty and skincare to cleaning products and vegan handbags.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,184)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Advertisement
Rated 3 out of 5 stars

Ordered expensive makeup that (through…

Ordered expensive makeup that (through no fault of their own) was unusable. I was surprised and annoyed, obviously. When I emailed them explaining this, and saying I'd like a replacement, they asked me to send pictures to prove my complaint (the brand that makes the product said they had never heard of this problem before) and only then asked me to return the product, sending me a label.
I returned it promptly. Because of Royal Mail tracking I can see they received my return 5 days ago but I have not heard from them at all in that period. I've sent their customer care email two messages asking about this. It's now been 19 days since I ordered the product originally. It's an essential product for my daily life. I consider this lack of communication REALLY poor service and am really hoping to hear from them soon seeing as they are taking no action currently to sort this out.

February 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I absolutely love liveinthelight ❤️the…

I absolutely love liveinthelight ❤️the customer care is phenomenal Beautiful kind hearted people loving the organic products I would not buy from any other company - the products arrive super quick all well packaged have the confidence to buy ✨

November 13, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

The essential oil I ordered arrived…

The essential oil I ordered arrived very quickly with an inspiring little message inside which made me smile. It was well wrapped in brown paper inside a box so didn’t need the addition of those puffy foam beans which aren’t recyclable as far as I know. Other than that, I couldn’t fault them and would definitely buy from this company again.

July 28, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look