The order took forever to arrive and we were in dedsperate need of it, much longer than the time stated on the website. I ordered from LiveOak because your price was far better than Amazon's. However... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The order took forever to arrive and we were in dedsperate need of it, much longer than the time stated on the website. I ordered from LiveOak because your price was far better than Amazon's. However... See more
Company replied
I could not believe how quickly the lift arrived or how perfectly it was packaged. I now have peace of mind when home or when I have to leave my husband for short periods. We had to call 911 the la... See more
Company replied
Andy was fantastic! I called him Friday (12/17) about noon his time to order an indeelift. He had it picked up by FedEx (ground) by 1:30 pm for deliver by the following Thursday (Atlanta to Phoen... See more
I’ve been looking a long time for a solution to help my husband up when he falls. Most products are very costly. The ResQ steps are our perfect solution! He has paralysis on one side but has no pr... See more
Company replied
LiveOakMed empowers caregivers with products that provide safety and independence. With home modification and fall prevention strategies, our team has the right tools to help provide peace of mind.
Lake Lure, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I could not believe how quickly the lift arrived or how perfectly it was packaged. I now have peace of mind when home or when I have to leave my husband for short periods. We had to call 911 the last few times he fell. This will be a blessing since he can slide or roll over to it and use the lift himself or I can help when I am with him. It is SUPER STURDY Like Hospital grade. Well worth the cost. It worked right out of the box plus it was so simple to put the few pieces together. (wheels and handles just went right on). It is small enough to store in a hall closet or in a corner. Thanks for offering such an amazing product and taking such care in getting it to us so fast.

Reply from Liveoakmed
The order took forever to arrive and we were in dedsperate need of it, much longer than the time stated on the website.
I ordered from LiveOak because your price was far better than Amazon's. However, the monitor was not what needed to be replaced; the transmitter needed to be replaced. Because of your return policy of nothing less than $30, I am stuck with a brand new monitor and don't need it, because my original one works. I think your return policy should be reviewed.

Reply from Liveoakmed
The delivery man was terrific. He offered to bring in the lift and took it to the room we showed him. As two people with physical challenges, that was really helpful!
I needed a lift for an elderly relative who has experienced frequent falls. After researching several, I purchased the lift from Liveoakmed. I connected via chat with a customer service rep who answered all of my questions and even reassured me of the shipping and delivery dates--which were right on time. The lift was super easy to set up and it works as advertised. Good item and even better customer service.
Just picked up the unit yesterday,still on charge so haven't tried yet,looks like well built lift.
Will comment later after trial run.
Phone order after having my questions answered…. I was impressed by both the patience and expertise of the representative who handled the order. We look forward to receiving what we hope will make daily life with aging issues easier.
Great equipment these folks we excellent to work with in handling all the details 👍
I use a wheelchair and am a 78-yr-old woman. I cannot get up if I am on the floor. The IndeeLift works as advertised (got on the floor and tried it) and I felt confident using it. No more arguments with my 75-yr-old spouse. No more 911 calls. The only negative I can say is where do I put it. It's big and somewhat ugly, well, industrial looking. It is a very good purchase for me. It arrived on time and was simple to assemble.
Customer service was wonderful and straightened out my mistake quickly. Super fast shipping. Highly recommend.
Website was easy to navigate. I pray the delivery and the use of the lift be the same
Customer service was excellent with great communication. The model lift that I ordered was out of stock, so they shipped me an upgraded model at no extra cost.
Great experience in making phone order for Ideelift. They said the product would ship immediately. The person I talked to was well informed about the product and about the details for ordering and delivery. He also answered questions about using and servicing the product. I am happily anticipating the arrival of the lift tomorrow.
They answered all my questions, great customer service and quick shipping. Will recommend them highly for any future needs!
Pleased with the delivery time and ease of setting up the Indee Lift. Took more time to break down the cardboard for recyclng!
Spouse had three falls over the past 1 and 1/2 years requiring outside assistance. This lift is going to ease my anxiety in a tremendous way.
Thank you very much! Bobbye Deckard
Live Oak was able to quickly send our HFL-300 - it arrived on time and in perfect condition, and the free shipping and price were fantastic.
Andy Maddox was very responsive to my questions. I look forward to receiving and using the HFL 300.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.