Liveoakmed Reviews 

110
TrustScore 4.5 out of 5

4.7

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Rated 3 out of 5 stars

The order took forever to arrive and we were in dedsperate need of it, much longer than the time stated on the website. I ordered from LiveOak because your price was far better than Amazon's. However... See more

Company replied

Rated 5 out of 5 stars

I could not believe how quickly the lift arrived or how perfectly it was packaged. I now have peace of mind when home or when I have to leave my husband for short periods. We had to call 911 the la... See more

Company replied

Rated 5 out of 5 stars

Andy was fantastic! I called him Friday (12/17) about noon his time to order an indeelift. He had it picked up by FedEx (ground) by 1:30 pm for deliver by the following Thursday (Atlanta to Phoen... See more

Rated 5 out of 5 stars

I’ve been looking a long time for a solution to help my husband up when he falls. Most products are very costly. The ResQ steps are our perfect solution! He has paralysis on one side but has no pr... See more

Company replied

Company details

  1. Medical Equipment Supplier

Written by the company

LiveOakMed empowers caregivers with products that provide safety and independence. With home modification and fall prevention strategies, our team has the right tools to help provide peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

110 reviews

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4.7

All reviews

(110)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank goodness

Thank goodness, my Lifting Machine worked. Now I have a way to get up if I fall since I live alone.

December 17, 2020
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Rated 5 out of 5 stars

The customer service is excellent

The customer service is excellent! With everything going on with Xmas around the corner and everything going on with the virus and all Andy answered every question I had about the product and helped getting it shipped out as soon as possible. When I was looking to purchase the lift I looked at four or five sites and they either didn’t know anything about the product or didn’t even bother to return my phone calls or emails. Andy went out of his way to inform me about the product and answer all my questions. Thanks! A+++ company and employees!

December 16, 2020
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Rated 5 out of 5 stars

IndeeLift

Have not received the lift yet, but the attention we got pre-sale was wonderful, lots of communication . We are Canadian buyers from an American company, they answered all of our questions very quickly about everything including the
shipping, which is free. We could not find a Canadian dealer, Live Oak Med was so helpful and we looking forward to our delivery.

October 12, 2020
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Rated 5 out of 5 stars

Reviewing Liveoakmed

Reviewing Liveoakmed and reviewing the product Indeelift are 2 different things. So far we haven't had to use the device Indeelift, but it seems to be a good product. We bought it hoping we would not need it, but it is good to have when someone deals with frequent falling especially while it is more dangerous to call first responders during a virus pandemic. I will review Indeelift when we have used it. Now to Liveoakmed: Their service and help were extraordinary. They answered all my questions and helped me through the ordering process and delivery was prompt.

September 13, 2020
Unprompted review
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Reply from Liveoakmed

Thank you for your response and your feedback. We are glad to hear that you have not needed to use your HFL yet. Please let us know if you need any further assistance!

Rated 5 out of 5 stars

Very fast shipping

Very fast shipping! Product works great.

September 2, 2020
Unprompted review
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Reply from Liveoakmed

Thank you for your reply. Please let us know if you need anything else!

Rated 5 out of 5 stars

Excellent product

Everything went very well and professional. My salesman, i think, andrew, was excellent. Very happy with lift

August 7, 2020
Unprompted review
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Reply from Liveoakmed

Thank you for your reveiw. We are glad to hear that you are happy with your HFL. I hope we can be of assistance in the future!

Rated 5 out of 5 stars

Fast service

Fast service! Very excited to have the unit and hope to never have tp use it!

July 20, 2020
Unprompted review
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Reply from Liveoakmed

Thank you for your reply! We are looking forward to it as well. Please let us know if you need any other help.

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Rated 5 out of 5 stars

Very good experience

Very good experience. Fast shipping. Very satisfied with lift. Would definitly do business with them again.

July 4, 2020
Unprompted review
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Reply from Liveoakmed

We look forward to hearing from you in the future. Thank You!

Rated 4 out of 5 stars

The small shipment came in 2 different…

The small shipment came in 2 different packages. It was a little confusing but everything else went great.

July 3, 2020
Unprompted review
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Reply from Liveoakmed

Thanks for letting us know. Our warehouse may have combined available stock from 2 different locations to ensure that your order was delivered quickly. Sorry for the confusion.

Rated 5 out of 5 stars

Quick and easy ordering

Quick and easy ordering, also fast response letting me know the status of the order.

July 2, 2020
Unprompted review
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Reply from Liveoakmed

Thanks for the review! Let us know if you need anything else.

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Rated 5 out of 5 stars

Very thorough and responsive

This s a big investment and I am a picky person. The thorough replies to my questions and ease of completing the process helped me make a serious investment with more confidence.
While checking on other options (online and brick/mortar sales) I found the most reliable and reputable to be Live Oak Med.

June 12, 2020
Unprompted review
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Reply from Liveoakmed

Thank you for your review!

Rated 1 out of 5 stars

Disappointed

I went online first to ask abt shipping times. Was told 2-3 days. I needed this quickly. When after a couple of days I noticed it hadn’t been processed I started to ask Amazon pay. The reason I went with this company was to get it quickly. Which did not happen. Epic fail.

June 4, 2020
Unprompted review
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Reply from Liveoakmed

Julie, thank you so much for your feedback. We are sorry for our team's delay and inability to meet the shipping expectation. With the bench's size and hygienic requirements, the inspection and packaging process takes time. Our warehouse's limited staff faced a much longer process inspecting the new sliding benches than anticipated last week. Shipping a bench usually requires 1 to 2 business days. But with the added inspections it required 3 days to ship. We know that with a product of this nature, 3 business days to have the physical box on the truck plus its time in transit is unacceptable and we will work with our partners to avoid this mistake in the future. We appreciate your continued patience and look forward to you receiving your order at the beginning of next week. We are also including a 25% discount on your order for the additional delay and inconvenience. Thank you again for the review.

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