Livi Reviews 

Rung twice then hung up didn't get the chance to answer

Very easy to book an appointment at a time that suited me. Good consultation with a GP that had full access to my notes, problem addressed, and prescription ordered.
And it took pressure off my home GP's triaging appointment system...

I used Livi while on holiday when there was no walk‑in centre nearby, and it was a lifesaver. Booking an appointment was incredibly easy, and I was seen much sooner than I expected. The GP was friendly, attentive, and really helpful — I felt properly listened to and supported. Such a convenient and reassuring service when you’re away from home.

My experiences with Livi has always been a positive one. They truly are a blessing. I have to highly praise them on their help, patience understanding and prompt service. Thank you Livi 😊

The doctor called on time and resolved my problem quickly. The prescription was available the same day. Very pleased with the service.

I used Livi this week and was extremely impressed with the whole experience. The booking process was straightforward, I was able to get an appointment quickly, and the nurse was professional, friendly, and took the time to listen to my concerns.
I would definitely use Livi again and would highly recommend it to anyone looking for convenient, high-quality medical advice and support.

The appointments are on time. feel listened to without having to sit in a waiting room when unwell or distressed .

I needed to see a Doctor urgently. I booked with LIVI and the Doctor called me and we could not communicate clearly and he called again and we were clear. He sent me straight to A&E and was helped. Welcome Doc

I'm now at week 6 of daily attempts to book am appointment for high blood pressure.
A shambolic system designed but failing, to prop up a shambolic nhs system.
The country is screwed if this is the level of access we now have to GP services.
Absolutely disgusting.

I have used Livi several times. So this time it was for advice regarding a recurring condition. Very helpful and good advice. I would definitely recommend. If they think you need face to face, bloods etc they will recommend that and refer you to your GP.

Great service. Got a call the following day on a BH Monday. Problem diagnosed and i was able to pick up a prescription the next day from my nearest Pharmacy.

Very good , saved me a trip , and it was on time , if your not feeling well , why go out? Little disappointed the appointment wasn't sooner? But that's being picky , as if I booked through my surgery , it would of been over a week, before I saw anyone. It's the 2nd time I have used it , works great.

Simple booking process and good communication.
A GP that listens and gives advice.

My GP had not been able to send a prescription to chemists as their IT system was down in the morning when I turned up at 9:10am for an emergency GP appointment after spending 4 hours at A&E that had an estimated 11nhour wait. I was aware that I needed the drug by the end of that same day so I went to my chemists around 4pm and asked if the GP surgery has been able to send it across. There was nothing. So I rang the surgery. The admin lady was great and said she'd put an urgent screen message out for any GP to prescribe the meds and I was to wait at the chemists and keep checking (chemists were closing at 5:30pm) at 5pm there was nothing from GP. So i found the LIVI app on my phone and made a GP appt immediately and withing 5 minutes I was speaking to Dr Li. She had all my notes inc my aborted trip to A&E at 4am and then going directly to the GP surgery for an emergency GP appointment. Dr Li via the LIVI app was thorough and understood the situation, she asked me to show her various things I could and couldn't do with my arm and hand and asked all the diagnostic questions to ascertain that it was indeed acute nerve pain. She prescribed me the codeine & paracetamol combo I needed and also Amitriptyline so I could get some sleep as it was intermittently eliciting excruciating pain over night. So within minutes the LIVI prescription was sent to the chemists I was waiting in and I got the drugs I needed. This service was amazing. It basically made my life that bit easier to deal with ! Thank you Dr Cheung Li and LIVI and also my GP surgery Shirley Health Partnership because without my ability to get a GP appt that morning I would have been waiting in A&E for 11 hours until I'd have seen a doctor.

I used the Livi app and got a video appointment for the following day. The doctor was very helpful with her advice and put on the system at my surgery I needed to see a doctor asap and got an appointment later thar day.

Easy to book an appointment and great service from the practitioner

Once again an excellent service. Run a little late but kept informed all the way. Dr was very through and ordered several extra tests as well. Easier to arrange than getting an appointment at my local surgery.

The app was very good, the service is superb. Dr. called me in the designated time window and she was superb. She arranged a blood test and also arranged for medication to be sorted out. Can’t fault the Livi service at all. Thank you Livi.

Had a really good consultation with one of the doctors yesterday got the information that I needed. Got the help that I needed. I find this a great service to use and can always get an appointment when you need one

Paying for a service worse than the NHS. Based on the Vitality GP APP (which Livi runs) I suspect they are using cast off NHS tech. Hours of trying to speak to GP and just get messages telling me my internet is the problem (speed test say I have over 200MB and robust connection). The APP and website just take you in circles asking you to login to each other