Having been a customer with Lloyds Bank for many years, I was pleasantly surprised to learn that they provided car insurance. Even more so that I found them on a comparison site! From start to finish,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We made the decision to have a home insurance policy when the Mortgage Advisor had explained everything to us in a very clear manner. Katie was very helpful and eager to assist us and responded to all... See more
Company replied
Very easy to use web site. Great levels of cover. Can manage everything on line. After my son had a house fire and although fully insured (£300k claim ) the importance of the right level of cover espe... See more
Company replied
We have been using the the same home insurance provider for very many years and have never ever made a claim. This years policy from them was nearly £300 more than previously. As we have a Lloyds cred... See more
Company replied
Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
7K reviews
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Car insurance
With help and advice we managed too find best deal online , so decided to go with Lloyds car insurance thanks lqbal
May 9, 2026
Reply from Lloyds Bank Insurance
Hello Iqbal,
We love to see feedback like yours - thanks for letting us know.
I'm really pleased to see that we were able to offer you the best deal available.
Thanks for choosing us!
David
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hello Jeffery,
We love to see feedback like yours - thanks for letting us know.
I'm really pleased to see that you found our sales process nice and easy.
Thanks for choosing us!
David
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hello Mary,
Thanks for taking the time to leave us a review.
I'm really pleased to see that you found our service helpful.
Have a great day!
David
Lloyds Bank Motor Insurance
Got a great price compared to my…
Got a great price compared to my renewal price from another company through MSE. Process very simple. Thank you
May 2, 2026
Reply from Lloyds Bank Insurance
Hello
Thank you for your positive feedback!
Richard.
Best customer service.
Best customer service.
Thanks to the team I spoke to in the Leeds office. Incredible support helping me out with my home insurance.
May 14, 2026
Unprompted review
Long time user
have been with Lloyds for many years and have always been happy when dealing with them
May 2, 2026
I was informed that my car insurance…
I was informed that my car insurance was being transferred to Lloyds so contacted my previous which was Halifax they explained the situation and gave me Lloyds contact number, the lady there was absolutely wonderful and communicated that was so easy to follow hence I decided to go with Lloyd instead of changing
April 14, 2026
Reply from Lloyds Bank Insurance
Hello
It's great to hear about your positive experience with us! It's wonderful that our team was able to assist you clearly and effectively. Thank you for sharing your feedback.
Richard.
Reply from Lloyds Bank Insurance
Hi Helen
Thanks for taking the time to leave us a review.
Thanks for choosing us!
Lesley
Lloyds Bank Motor Insurance
Happy with the cover I chose.
Very easy to go through the application. Happy with the cover I chose.
May 1, 2026
Reply from Lloyds Bank Insurance
Hi Debra
We love to see feedback like yours, thanks for letting us know.
Lesley
Lloyds Bank Motor Insurance
I was pleasantly surprised how easy the…
I was pleasantly surprised how easy the process end to end was, so simple, yet totally understandable and cheaper than my previous policy.
May 8, 2026
Reply from Lloyds Bank Insurance
Hi Shirley,
We're happy the entire process was simple and understandable for you. It's great to hear our policy was more affordable than your previous one. Thanks for your feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Everything was straightforward and easy…
Everything was straightforward and easy to understand.
May 13, 2026
Reply from Lloyds Bank Insurance
Hi Tina,
We're happy to hear that our process was straightforward and easy to understand for you. Thank you for your positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Setting up the insurance for buildings…
Setting up the insurance for buildings cover was very easy to do online. Details of policy is very clear.
May 13, 2026
Reply from Lloyds Bank Insurance
Hi Judith,
We're happy that setting up your buildings cover online was straightforward. It's great to know that the policy details are clear for you. Thanks for the feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
The left hand doesn't know what the right hand is doing.
Why are you asking? I cancelled this policy! Earlier in the year I tried to add a third driver as we are arranging a two month home swap with friends in New Zealand. You were unable to accommodate. I àm therefore forced to seek an alternative provider.
May 2, 2026
Reply from Lloyds Bank Insurance
Hello Ian
Thank you for taking the time to leave a review and I'm very sorry that this hasn't been a positive experience for you. We are currently looking into this for you.
Katie
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hi Mr Tucker
Thanks for taking the time to leave us a review today. We're sorry to hear you've not had a great experience on this occasion.
I can see our Team has now spoken to you to resolve the issue.
Lesley
Lloyd Bank Motor Insurance
I recently posted a poor review of…
I recently posted a poor review of Lloyd's bank regarding duplicate home insurance policies .I am pleased to say the matter has now been resolved by Charlotte who was very friendly and efficient
Thank you
May 11, 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Roger,
Thank you for writing a 2nd review for us.
We're happy to hear that the home insurance policy matter has been resolved by Charlotte. We appreciate your positive feedback regarding the efficient and friendly service you received.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
The site was easy to navigate
May 2, 2026
Reply from Lloyds Bank Insurance
Hi Richard,
We're happy our site was easy to navigate. Thanks for your feedback; it means a lot to us.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Graham
Thanks for taking the time to leave us a review - we appreciate it!
Lesley
Lloyds Bank Motor Insurance
Advisors were friendly and happy to…
Advisors were friendly and happy to assist but I am still awaiting important documents to be sent to my email so that I can provide proof of my personal and address details for something important. I’ve already spoken to advisors about this on two occasions who assured me that I would receive these documents via urgent email in time for the deadline but this has not been the case.
May 11, 2026
Reply from Lloyds Bank Insurance
Hi Malaka,
We appreciate you bringing this to our attention. We are sorry you are still waiting for your documents, you should of received it by now.
Please give us a call on 0345 604 6705 and an adviser will be able to request an urgent email to you.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Be warned if you have Lloyds Mobile…
Be warned if you have Lloyds Mobile Phone insurance — it is administered by Assurant, and my legitimate theft claim was rejected despite me providing a police crime reference number AND an official letter from my network provider confirming my phone’s IMEI was blacklisted. Assurant cited a minor station name clarification as “fraud.” I have escalated to the Financial Ombudsman Service. Lloyds should seriously reconsider their partnership with this company.
April 9, 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Yasmin,
We appreciate you bringing this to our attention. We're sorry to hear your claim was rejected and for the frustration this has caused.
Lifestyle Services Group Limited handle all queries and complaints on behalf of Assurant General Insurance Limited. If you haven't made a complaint yet then please call 0345 716 1116
Kind regards,
Tracy - Lloyds Bank Insurance
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