Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
When speaking to one of your human operators the process was very easy. Your website was not functioning losing data and wasting a lot of time. When speaking to your operator she understood exactly wh... See more
Company replied
Excellent service from start to finish Buying our first home felt overwhelming at times, but Catherine made the whole mortgage process so much easier. She was professional, knowledgeable and in... See more
Company replied
The quote process was so easy and clearly presented. The efficiency of the service was excellent in their email confirmation and paper documents sent to my home. The cover was much better and more... See more
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Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
8K reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The application was easy to make.
August 7, 2026
Reply from Lloyds Bank Insurance
Hi Alberta,
We're so pleased to hear that you found the application process straightforward and easy to complete. Thank you for sharing your positive experience!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Easy to organise home contents and…
Easy to organise home contents and house insurance on line at a reasonable price.
August 10, 2026
Reply from Lloyds Bank Insurance
Hi Hoppy,
We're so pleased to hear that you found it easy to organize your home contents and house insurance online at a reasonable price. Thank you for your positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Very helpfull with setting it up
August 17, 2026
Reply from Lloyds Bank Insurance
Hi Mr Marley,
Thank you for taking the time to leave us a review. We are so pleased to hear that you found our setup process helpful.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Great service when speaking to a human
When speaking to one of your human operators the process was very easy. Your website was not functioning losing data and wasting a lot of time. When speaking to your operator she understood exactly what I needed and answered the questions which are not explained on the site.
August 6, 2026
Reply from Lloyds Bank Insurance
Hi Steve,
We are happy to hear that our operator was able to provide you with excellent assistance and clarify your questions. We sincerely apologize for the difficulties you experienced with our website and the data loss. We are actively working to improve our online platform to ensure a smoother experience for everyone. Your feedback is invaluable as we strive to enhance our services.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Simple and fast
August 10, 2026
Reply from Lloyds Bank Insurance
Hi Nicola,
Thank you for your review, it's much appreciated.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Arron,
We're delighted to hear that you found the form easy to complete and that everything was clearly explained. Thank you for your positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Terrible experience
Terrible experience. Spent the 1st 5 minutes listening to a lot of waffle. Kept telling me to do things on line. Went on line, had a bot who didn’t understand anything and told me all agents were busy and it ended the chat. Worse customer experience ever. I need to talk with someone but can’t get through. Disgraceful
August 17, 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hello Robert.
I'm sorry to see you've not had a positive experience so far.
If you still need help or want to get in touch, please reply to my request for further information.
Thanks,
Lucy
Lloyds Bank Motor Insurance
Qicly done over the phone witj respect…
Qicly done over the phone witj respect and easy to understand Alan.
August 6, 2026
Reply from Lloyds Bank Insurance
Hi Alan,
We're so pleased to hear that your experience over the phone was quick, respectful, and easy to understand.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
After many years withLloyds you still…
After many years withLloyds you still raised my premium
July 28, 2026
Reply from Lloyds Bank Insurance
Hi Sheriff,
Thank you for your review. We appreciate your long-standing loyalty and understand your concern about the premium increase.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
It was easy to do and confirmation was…
It was easy to do and confirmation was quick. The price was ok too.
August 15, 2026
Reply from Lloyds Bank Insurance
Hi Averil,
We're so pleased to hear that you found the process straightforward and that you were happy with the price. Thank you for your positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Quick & easy to navigate site
Quick & easy to navigate site. Comparable rates & the added extras I wanted at not too much cost.
July 25, 2026
Reply from Lloyds Bank Insurance
Hello,
Thanks for leaving such a great review!
I'm glad to see buying your Lloyds policy was quick and easy - this is what we like to see.
Hope you have a great day.
Emma
Lloyds Bank Motor Insurance
I bought Lloyd's Home Insurance online
I bought Lloyd's Home Insurance online. The process was satisfactory as it should be.
July 30, 2026
Reply from Lloyds Bank Insurance
Hi,
We're glad to hear that your experience purchasing home insurance online was satisfactory. We appreciate you taking the time to share your feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
It was relatively easy to navigate…
It was relatively easy to navigate around but did get complicated at times for a none tech person. Very difffecult for elderly people with little experience in on line activities
August 14, 2026
Reply from Lloyds Bank Insurance
Hello Fred.
Thanks for taking the time to leave us a review.
I'm sorry that you found things a little difficult. If you refer to your Policy Schedule, you'll find all of our contact telephone numbers, should you need us.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Very helpful on the phone
Very helpful on the phone. A sensible price, and I pay monthly with not extra charge. A big plus.
August 3, 2026
Reply from Lloyds Bank Insurance
Hi Lynn,
We're delighted to hear that you found our phone service helpful and our pricing sensible. It's great to know that the monthly payment option without extra charges is a big plus for you.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Jaye,
We are pleased hear you found it simple and easy.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Great car insurance
A great price and a very easy site to navigate. Appears to be a solid insurance product.
August 1, 2026
Reply from Lloyds Bank Insurance
Hello Andrew,
We love to see feedback like yours - I'm really pleased to see that you're happy with your new policy and our online account!
Thanks for choosing us!
Jasmin
Lloyds Bank Motor Insurance
Easy to access and easy to use
August 7, 2026
Reply from Lloyds Bank Insurance
Hello Adrian,
Thanks for taking the time to leave us a review.
I'm really pleased to see that you're finding it easy to manage your policy!
Thanks for choosing us!
Jasmin
Lloyds Bank Motor Insurance
Am I going crazy or just not understanding Not to sure usually when I buy or sign…
Not to sure usually when I buy or sign up to something they take the first month payment straight away but nothing has been paid yet so I’m not even sure if I have done it right.
August 13, 2026
Reply from Lloyds Bank Insurance
Hi Andrew,
Thank you for sharing your experience. We understand your concerns regarding the payment process. Please contact our Customer Service Team on 0345 604 6705, option 4, and they will be happy to discuss your policy and address any concerns you may have.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hello Steven,
Thanks for taking the time to leave us a review.
I'm really pleased to see that you're happy with your new policy!
Have a great day!
Jasmin
Lloyds Bank Motor Insurance
Our home insurance was nice and easy to…
Our home insurance was nice and easy to obtain a quote and then book.
August 5, 2026
Reply from Lloyds Bank Insurance
Hi Jonathan,
We're so glad we could make getting your home insurance quote and booking a smooth and easy process for you. We appreciate your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
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