Lloyds Bank Insurance Reviews 

8,833
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,703 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the online system is very simple and easy to navigate, allowing them to quickly set up their insurance policies and secure great financial savings compared to previous providers. People also deeply appreciate the friendly and professional staff members who take the time to explain everything clearly and ensure the entire process remains completely smooth and stress-free. Some reviewers were not happy with certain policy limitations or unexpected price increases upon their policy renewal. A few other people also felt that certain vehicle types or specific coverage terms were unnecessarily restricted, or that paper documentation was hard to request online.

What people talk about most

Price

People report positive experiences with price, frequently highlighting significant savings compared to... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the online system is fast,... See more

Service

Customers had positive experiences with service, frequently highlighting that getting car and home insurance... See more

Website

Clients share satisfaction regarding the website, frequently highlighting that the online system is very... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got a renewal letter from my previous insurance company (Tesco) and it was more expensive than the current year. Looked on a comparison site and found that Lloyds Gold Level was nearly £200 cheaper. W... See more

Company replied

Rated 5 out of 5 stars

The online system was easy to use and ìn a few minutes i had my quote and then set up my car insurance. Compared to my previous insurance company i can now log in to my account and make changes if i e... See more

Company replied

Rated 5 out of 5 stars

Went online to get a quote for house insurance as previous provider had put policy up by 62% despite no claims. Doing the quote request was very straightforward and easy to do which was a really h... See more

Company replied

Rated 5 out of 5 stars

Having been with Lloyds for over 60 yrs we have never insured with them, always seemed to expensive but this year having reached our 89th birthday and because of a claim we decided to look at Lloyds,... See more

Company replied



Company details

  1. Insurance Company
  2. also in
  3. Auto Insurance Agency
  4. Bank
  5. Home Insurance Agency
  6. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.7

All reviews

(8,833)

3,543 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dry east for me and I am not…eighty odd tec

Dry east for me and I am not particularly good with tec but it was very straightforward thankyou

September 20, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We are glad to hear that you found our process so simple and easy to navigate. Thank you for your positive feedback; we appreciate your kind words!

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Excellent

Probably the best and most information we have ever had from insurance company first class from start to finish really great guy helped us all the way

September 17, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Woody

I'm glad you're happy with your service - we love to see feedback like yours.

Have a great weekend!

Jasmin
Lloyds Bank Motor Insurance

Rated 4 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mahamadou,

Thank you for your feedback. If you would like your account details then please give our servicing team a call on 0345 604 6705 and they'll be happy to help.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Was with same company

Was with same company, for better product I got half price thanks to Lloyds Bank

October 1, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello,

Thank you for your review and positive feedback.

Kind regards
Chloe - Lloyds Pet Insurance

Rated 5 out of 5 stars

Easy to apply for online no problems…

Easy to apply for online no problems everything explained

September 19, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mr and Mrs Wolverson,

Thank you for taking the time to leave such wonderful feedback. We are thrilled to hear that the application process went smoothly for you and that all the necessary information was clearly provided.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

really good

October 1, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Dinesh

I'm glad you're happy with your policy - we love to see feedback like yours.

Have a great weekend!

Jasmin
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Easy to navigate through the various…

Easy to navigate through the various options

October 1, 2026
Unprompted review
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi William,

We're so pleased to hear that you found it easy to navigate through the various options. We appreciate you sharing your positive experience.


Kind Regards,
Juwehriah – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Simple application

Simple application. No need for valuations for specific items.

October 1, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Bianca,

We're glad to hear our application's simplicity and lack of specific item valuations met your needs.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

2nd to no one

Quick, eaasy and customer service 2nd to no one, simply the best insurance company

October 1, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We're so pleased to hear that you found our service quick and easy, and that you had such a positive experience with our customer service team.

Kind Regards,
Juwehriah – Lloyds Bank Insurance.

Rated 4 out of 5 stars

Good price and simple procedure

Good price and simple procedure. Will reserve fifth star for service if i need to claim.

September 25, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Anderson,

I'm glad you're happy with your service - we love to see feedback like yours.

Have a great weekend!

Jasmin
Lloyds Bank Motor Insurance

Rated 4 out of 5 stars

Very good price

Great experince

October 1, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello there

I'm glad you're happy with your policy - we love to see feedback like yours.

Have a great weekend!

Jasmin
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

I found obtaining a quote easy and I…

I found obtaining a quote easy and I especially valued not having to specify items under a £2k value. Other insurance providers require everything over £1k to be specified.

October 1, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Jacqueline,

We're so glad to hear you found our quoting process straightforward and appreciated our approach to specifying items. We strive to make things as easy as possible for our customers.


Kind Regards,
Juwehriah – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Easy to action on line

Easy to action on line

September 21, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Lynne

I'm glad you're happy with your online account - we love to see feedback like yours.

Have a great weekend!

Jasmin
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Car insurance

Fast and courteous customer service.

October 1, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Gabor

I'm glad you're happy with the service you've received - we love to see feedback like yours.

Have a great weekend!

Jasmin
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish, phone operative very clear with all information polite friendly sorted all my policie changes on renewal.

September 21, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello George,

I'm glad you're happy with the service you received - we love to see feedback like yours.

Have a great weekend!

Jasmin
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

The response was top-notch

The response was top-notch

October 1, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

We're glad you enjoyed your experience with our quick assist. Thank you for your feedback.

Regards,
Greig - Lloyds Bank Insurance

Rated 5 out of 5 stars

Always a great service

Always a great service

October 1, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Mr Gilmour,

Thanks for taking the time to leave us a review.

It's great to hear you're happy with the service you've received.

Have a great day!

Nicola
Lloyds Bank Insurance

Rated 5 out of 5 stars

Easy to apply

September 18, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Angela,

Thanks for taking the time to leave us a review.

It's great to hear you found everything nice and easy.

Thanks for choosing us!

Nicola
Lloyds Bank Insurance

Rated 5 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Ian,

Thanks for taking the time to leave us a review.

It's great to hear that you're happy with both the competitive pricing and the excellent service you received.

Have a great day!

Nicola
Lloyds Bank Insurance

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