Lloyds Bank Insurance Reviews 

8,369
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,602 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the pricing is extremely competitive, and they find the digital online application platform simple and very straightforward to navigate. People truly appreciate the knowledgeable staff members who explain insurance policies thoroughly and provide wonderful guidance throughout the entire arrangement process. However, some customers also noted occasional problems with website functionality, such as lost data, technical system errors, and unexpected price increases during policy renewals. A few individuals additionally experienced frustrating technical difficulties, unhelpful automated chat systems, and noticeable service delays when trying to contact support representatives.

What people talk about most

Price

Reviewers highlight positive aspects of price, noting that policies offer great value and competitive rates... See more

User experience

People report positive experiences with user experience, highlighting that the platform is quick, easy to... See more

Service

Customers had positive experiences with service, highlighting the helpfulness and efficiency of the staff... See more

Website

Consumers find the website to be highly efficient, quick, and easy to navigate for purchasing insurance... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for... See more

Company replied

Rated 5 out of 5 stars

When speaking to one of your human operators the process was very easy. Your website was not functioning losing data and wasting a lot of time. When speaking to your operator she understood exactly wh... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish Buying our first home felt overwhelming at times, but Catherine made the whole mortgage process so much easier. She was professional, knowledgeable and in... See more

Company replied

Rated 5 out of 5 stars

The quote process was so easy and clearly presented. The efficiency of the service was excellent in their email confirmation and paper documents sent to my home. The cover was much better and more... See more

Company replied



Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Bank
  4. Home Insurance Agency
  5. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(8,369)

3,539 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to follow on line quote system and…

Easy to follow on line quote system and competitive price.

July 30, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Paul,

We're really pleased to hear that you found our online quote system easy to follow and our prices competitive.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Straightforward

Straightforward, fit for purpose and easy to understand product.
Cost efficient . Exactly what you expects from Lloyds.

July 31, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We're delighted to hear that you found our product straightforward, easy to understand, and cost-efficient. It's wonderful to know we met your expectations.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Talking to people

The lady i talked to was very profesnel and very helpful

July 31, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Daniel,

Thanks for taking the time to leave a review, we're glad to hear that you're happy with our service.

Regards,
Caroline
Lloyds Bank Car Insurance

Rated 5 out of 5 stars

Straight forward and easily done

Straight forward and easily done

July 31, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Craig,

Thanks for taking the time to leave a review, we're glad to hear that it was a straightforward process for you.

Regards,
Caroline
Lloyds Bank Car Insurance

Rated 5 out of 5 stars

Fantastic

Great 1:1 advisor for first time buyers! So helpful throughout our Mortgage process.
Answered all our questions and made the process understandable.

August 7, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Fiona,

We're so pleased to hear our advisor was helpful throughout your mortgage process. It's great that all your questions were answered, and the process was made understandable for you as first-time buyers.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Very professional and helpful service

Very professional and helpful service

August 13, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi stuart,

We are so pleased to hear that you found our service professional and helpful. Your positive feedback is greatly appreciated.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

The quote process was so good.

The quote process was so easy and clearly presented.
The efficiency of the service was excellent in their email confirmation and paper documents sent to my home.
The cover was much better and more easily understood than the Nationwide B.S. (thru Aviva) renewal and the premium for much better cover was not a lot more than the inadequate Nationwide offer.

August 13, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Peter,

We're so pleased to hear that you found our quote process easy and clear. It's wonderful to know that our efficiency and the clarity of our cover stood out, especially compared to other offers.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy on line options

Easy on line options, competitive prices, follow up as expected

July 30, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Phil,

We're so pleased to hear that you found our online options easy to use, our prices competitive, and our follow-up met your expectations.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 3 out of 5 stars

2 payments taken in the same month

2 payments taken in the same month? August 2026

August 13, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Marianna,

Thank you for your feedback. We understand your concerns regarding your August 2026 payments. Please contact our Customer Service Team on 0345 604 6705 (option 4), and they will be happy to investigate this further for you.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy and smooth process

It was a very easy and smooth process. Very happy with everything especially the Katie Mumby who was excellent and a superb help!

August 1, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Marcus,

We're so pleased to hear that you found the process easy and smooth. We're especially happy to know that one of our team members provided excellent and superb help.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 4 out of 5 stars

my car insurance

Very helpful staff and completed my car insurance.

July 31, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Paul,

Thanks for taking the time to leave a review of our service. We're glad that our staff were helpful.

Regards,
Caroline
Lloyds Bank Car Insurance

Rated 5 out of 5 stars

Excellent

Good morning
Excellent service and every one was extremely helpful 👍

August 13, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Elizabeth,

We're so glad to hear you received excellent service and found our team extremely helpful.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Great process and price

Really simple process and I got great cover at an excellent price

August 7, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We're so glad to hear that you found the process simple and that you're happy with the excellent cover and price you received. Thank you for your positive feedback.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

It was nice and easy to do really quick…

It was nice and easy to do really quick and had the email straight away

August 1, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Allan,

Thanks for taking the time to leave a review, we're glad to hear that you've been happy with our service.

Regards,
Caroline
Lloyds Bank Car Insurance

Rated 5 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Jean,

We're so pleased to hear that you found our service very easy and helpful. Thank you for taking the time to share your positive feedback with us.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy and Cost Effective

Good pricing, really easy to quote and nice to be able to see the policy within Mobile Banking.

July 31, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Ajay F

Thank you for your review and positive feedback.

Regards
Kerry – Lloyds Pet Insurance

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look