Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for... See more
Company replied
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Review summary
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Reviews shaping this summary
When speaking to one of your human operators the process was very easy. Your website was not functioning losing data and wasting a lot of time. When speaking to your operator she understood exactly wh... See more
Company replied
Excellent service from start to finish Buying our first home felt overwhelming at times, but Catherine made the whole mortgage process so much easier. She was professional, knowledgeable and in... See more
Company replied
The quote process was so easy and clearly presented. The efficiency of the service was excellent in their email confirmation and paper documents sent to my home. The cover was much better and more... See more
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Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
8K reviews
Asks customers to review
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The process was simple and…process simple and straightforward
The process was simple and straightforward competitive prices
August 13, 2026
Reply from Lloyds Bank Insurance
Hi David,
Thanks for taking the time to leave a review, we're glad to hear that we've been competitive for you.
Regards,
Caroline
Lloyds Bank Car Insurance
Easy and Cost Effective
Good pricing, really easy to quote and nice to be able to see the policy within Mobile Banking.
July 31, 2026
Reply from Lloyds Bank Insurance
Hi Ajay F
Thank you for your review and positive feedback.
Regards
Kerry – Lloyds Pet Insurance
Reply from Lloyds Bank Insurance
Hi Andrew,
Thanks for taking the time to leave a review, we're glad to hear that you're happy with our service.
Regards,
Caroline
Lloyds Bank Car Insurance
Reply from Lloyds Bank Insurance
Hi Nasa,
We're so happy to hear that our service was simple, quick, and comprehensive for you. We truly appreciate your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Clear website
Clear website
Easy to understand questions
Given clear options on different policies
August 7, 2026
Reply from Lloyds Bank Insurance
Hi Christina,
We're happy to hear that our website and policy options were clear and easy to understand.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
The whole process was easily transacted.
August 13, 2026
Reply from Lloyds Bank Insurance
Hi Roger,
We're delighted to hear that you found the entire process to be easily handled. Thank you for taking the time to share your positive experience with us.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Did it all on line no problem
Did it all on line no problem, but its possible Mr Floter, ( hope that's how you spell his name talked me round the different policy) so he deserves a big thank you ( Mr Floters dad was a police man so you get the right person.)
August 2, 2026
Reply from Lloyds Bank Insurance
Hi John,
We are so pleased to hear that our team provided such excellent assistance with your policy. It's wonderful to know that everything was handled smoothly online and that you received personalized support. We truly appreciate you sharing your positive experience.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Unfair treatment of existing customers
As a long standing customer of Lloyds the renewal quote for house insurance was a massive increase on previous year. However online purchase was considerably cheaper. Why can't these rates be offered to existing customers - very unfair treatment
July 27, 2026
Reply from Lloyds Bank Insurance
Hi.
Thank you for sharing your concerns regarding your renewal quote and the difference in pricing. We understand how disappointing this may be and appreciate the opportunity to hear your feedback. Please accept our apologies that we were unable to meet your expectations on this occasion.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Easy to complete on line forms and…
Easy to complete on line forms and competitive pricing for a good policy
August 13, 2026
Reply from Lloyds Bank Insurance
Hi Jackie,
Thanks for taking the time to leave a review, we're glad to hear that you're happy with the ease of application and our prices have been competitive for you.
Regards,
Caroline
Lloyds Bank Car Insurance
Reply from Lloyds Bank Insurance
Hi Maureen,
Thanks for taking the time to leave a review of our service. We're glad to hear that you found it easy to set up and our prices were competitive for you.
Regards,
Caroline
Lloyds Bank Car Insurance
Very Good Excellent Customer Care and…
Very Good Excellent Customer Care and explained everything to my satisfaction
August 13, 2026
Reply from Lloyds Bank Insurance
Hi Vincent,
Thanks for taking the time to leave a review. We're glad to hear that you're happy with our service.
Regards,
Caroline
Lloyds Bank Car Insurance
Everything was well explained to my…
Everything was well explained to my understanding. It was outstanding.
July 29, 2026
Reply from Lloyds Bank Insurance
Hi,
We are so glad that we could explain everything to your understanding.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Easy to use website
Easy to use website. I liked that I could list all high value items independently. Looks like great value and was also recommended by your brilliant mortgage advisor at the time of securing our mortgage.
August 3, 2026
Reply from Lloyds Bank Insurance
Hi Charlene,
It's wonderful to hear that you found our website easy to use and that you could list your high-value items independently. We're also delighted that our mortgage advisor recommended us.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Mark,
Thanks for taking the time to leave a review, we're glad to hear that you're happy with our service.
Regards,
Caroline
Lloyds Bank Car Insurance
I was dealt with quickly at the branch…
I was dealt with quickly at the branch with polite staff
July 30, 2026
Reply from Lloyds Bank Insurance
Hi Barbara,
We're so pleased to hear that you were dealt with quickly and found our staff polite at the branch.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Outstanding customer service
Had to make a claim on my house contents insurance with Saga . Lloyds were the insurers . Oh my goodness Sheldon ! So helpful friendly and completely reassuring. Going through the questions he was very patient and understanding. Everything was sorted and I had the money in my account within days . Couldn't recommend highly enough after such a positive experience . Thank you 🤩
August 2, 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Cathy,
We are so pleased to hear about your positive experience with our claims process. It's wonderful to know that our team was able to provide such helpful, friendly, and reassuring support during a time of need. We truly appreciate you sharing your kind words and are glad we could resolve everything efficiently for you.
We have contacted you for more details so that we can pass on your feedback. Where possible, please include your policy number as the reference number.
Please note the email you receive will be from Trustpilot and not Lloyds Bank.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Very helpful service
Very helpful lady who arranged new insurance cover at reduced rate and more suitable for our requirements.
July 30, 2026
Reply from Lloyds Bank Insurance
Hi Martin,
We are so pleased to hear that our team member was helpful in arranging new insurance cover at a reduced rate, and that it was more suitable for your requirements. Thank you for your positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Moyra,
We're delighted to hear that you found our website clear and easy to use. Thank you for your positive feedback and for highlighting its helpfulness!
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance
Sarah from Lloyds was very thorough
Sarah from Lloyds was very thorough, and gave me several useful pieces of advice
July 17, 2026
Reply from Lloyds Bank Insurance
Hi Hajni,
We are so glad to hear that our team provided such thorough assistance and valuable advice. We appreciate your kind words.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance
The price was great the site was easy…
The price was great the site was easy to use communication great
July 28, 2026
Reply from Lloyds Bank Insurance
Hello Andy
Thank you for leaving a review!
It's great to hear that it was a smooth process and that you're happy with the price.
We hope you have a lovely day!
Katie
Lloyds Bank Motor Insurance
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