I visited Cirencester Lloyd’s bank yesterday 15.7.26 I was greeted by an enthusiastic team member later I found out her name was Sophie. My visit hit a busy time 10ish Sophie booked me in as my ban... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Over the last few years I have found staff at Lloyds Bank Walton-on Thames branch to be extremely helpful. Supportive with my aging father’s banking needs. Always carried out in a professional and com... See more
Company replied
Was greeted with a big smile by Roberto Renner at Lloyd’s Cornhill North Ipswich. He spoke to me about the 8% Monthly Saver which I was really shocked about . He managed to guide me through the app ,... See more
Company replied
I had exceptional service in your Richmond branch today from reception to the management of my money transfer. Keely was professional yet really kind and friendly, making a daunting transaction feel... See more
Company replied
Company details
Written by the company
Wherever you want to get to in life, Lloyds Bank has a range of bank accounts and personal banking services to suit you. Visit us today to find out more.
Contact info
United Kingdom
- lloydsbank.com
4.1
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful
Lloyds Northampton branch staff were super helpful and polite. The level of support I received was amazing. Helen attended to me, she was patient and detailed with her explanations.
July 17, 2026
Unprompted review
Reply from Lloyds Bank
Hi Kehinde.
Thank you for leaving us a 5-star review. We appreciate the positive feedback. It's wonderful to hear the team at our Northampton branch provided such helpful and polite service. It's great to know Helen's patience and attention to detail made a positive difference to your experience.
Thanks
Neha
I like Uddin Service
I like Uddin Service. Good service and friendly staff. Highly recommended.”
July 17, 2026
Unprompted review
Reply from Lloyds Bank
Hi Ishavneet.
Thank you for your 5-star rating! I'm delighted to hear that you were pleased with the service provided by Uddin and found our staff friendly and helpful. We really appreciate you taking the time to share your feedback and are pleased you've had a positive experience with us.
Thanks
Dhanraj
Lollyd worst bank 15 years later
Lollyd worst bank 15 years later. With totally incompetent staff, telling you one thing then doing another. Terrible processes they don't care if the accidently take money off you and then you don't have food for the month.
They did it with me 15+ years ago and now pulling the same thing with my partner..
I have banked with Santander, NatWest, nationwide, Monzo, chase and not one have them has ever been close to as useless and heartless as lollyds... Avoid at all costs
July 17, 2026
Unprompted review
Reply from Lloyds Bank
Hi Marley.
I’m sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating issues involving your finances can be. We'd like to look into this further. You can contact us directly or submit a complaint online here: http://spr.ly/62046BEdEsO
Thanks,
Jebastin.
We had absolutely first class customer…
We had absolutely first class customer service from Sarah Keles at Exeter branch. This is the second time she has helped my father and I and she was brilliant before! Totally professional, considerate and Knowledgeable - she made banking a really great experience.
July 17, 2026
Unprompted review
Reply from Lloyds Bank
Hi Helen, Thank you for 5-star rating.
We're grateful to hear that Sarah Keles at our Exeter branch provided such outstanding service. It's wonderful to know that her professionalism, knowledge, and considerate approach made such a positive difference for both you and your father.
Thanks
Neha
Lloyd's Nuneaton branch
I visited my local branch after having an IT issue where I was completely locked out of both my mobile and internet banking, all while going through my first mortgage.
This had gone on for 3 weeks creating what was an extremely stressful time for myself and my better half, Lisa Baxter was brilliant at reassuring me in branch and raising ticket enquiries, Andy Astle then took time out of his very busy Saturday morning in branch and got me back online.
Both were dealing with a high workload alongside some challenging members of the public and ere helpful, patient and kind throughout, Thank you!
July 11, 2026
Unprompted review
Reply from Lloyds Bank
Hi Alex. I am pleased to hear that Lisa Baxter and Andy Astle were able to support you during what must have been a very stressful time, especially while going through your first mortgage application and being locked out of your mobile and internet banking.
It's wonderful to know that Lisa provided reassurance and raised enquiries on your behalf, and that Andy took the time out of a busy Saturday morning to help get you back online. I truly appreciate you taking the time to recognize the excellent service
Thank you for taking the time to share your feedback and for awarding us 5 stars.
Thanks
Anisa
I went to west bromwich lloyds Branch…
I went to west bromwich lloyds Branch to open Business Banking.I spoke with Mr Md Uddin .He helped me a lot .I really appreciate his service
July 17, 2026
Unprompted review
Reply from Lloyds Bank
Hi there,
Thank you for taking the time to leave this review. We're delighted to hear that Mr Uddin provided such helpful support when you visited our West Bromwich branch to open your Business Banking account. It's great to know that his assistance made your experience a positive one.
We appreciate your kind words and are pleased that you received the level of service you were looking for.
Thank you,
Trevor
Nice experience with lovely staff.
Nice experience with lovely staff Sabina at Derby who was able to assist me open several savings accounts.
July 17, 2026
Unprompted review
Reply from Lloyds Bank
Hi Abibat.
Thank you for your 5-star rating! I'm delighted to hear you had a nice experience and that Sabina at our Derby branch was able to assist you in opening several savings accounts.
Thanks
Dhanraj
Great experience at great Yarmouth Lloyd bank
Ian was very helpful and it’s very good to speak to someone face to face . He gave me brilliant advice and sorted out my problems quickly .
I would like to add, I was scammed £130 which I paid on my credit card and on the evening of the same day Lloyds gave me a full refund and sent me a new credit card in the post the next day. Amazing, I’m very happy with the service and staff .
July 17, 2026
Unprompted review
Reply from Lloyds Bank
Hi Nicholas,
Thank you for taking the time to share your experience. We're delighted to hear that Ian at our Great Yarmouth branch was so helpful and able to resolve your concerns quickly. It's wonderful to know that the face-to-face service and advice provided made such a positive difference.
Thank you,
Trevor
Great support by Sabiha in huddersfield
Great support by Sabiha in huddersfield
July 17, 2026
Unprompted review
Reply from Lloyds Bank
Hi, Thank you for leaving us a 5-star review. We appreciate the positive feedback. I'm delighted to hear Sabiha in our Huddersfield branch provided great support.
Thanks
Neha
Lloyds used to be competent
Lloyds used to be competent. Now? Appalling. Months of waiting on disputed payments. Hours on the phone without actually getting through to someone. Message us features? Hours for responses and then they only answer a 1/3 of your questions and then close the chat 🤬
July 17, 2026
Unprompted review
Reply from Lloyds Bank
Hi Jon,
This isn't the level of service we want to provide, and we'd like to take a closer look at what's happened and see how we can help. If you'd prefer to raise a formal complaint, you can do so using our online form here: http://spr.ly/62044BEjULA.
Thanks,
Jebastin.
What should have been 5 stars is now 1 star.
What should have been 5 stars for how a gentleman refunded £49.95 to me from a scam by voice2text.com, is now 1 star due to the £49.95 reappearing on my account. He suggested I email the company to ensure no further payments would be made, which I duly did after our conversation. Unfortunately, when I phoned for an explanation, I didn't get the same understanding from a lady in a foreign customer service call centre. She cut me off before she gave me a full explanation. The complaint procedure form that I have viewed doesn't appear to allow for all the details. Does this mean I have to write to Lloyds Customer Services, Leeds. LS78 1LB?
July 6, 2026
Unprompted review
Reply from Lloyds Bank
Hi Robert. Thank you for your feedback. I'm sorry to hear about your experience and how frustrating it must be to see a refunded transaction reappear and then not receive the level of support you expected when you contacted us. This isn't the level of service we aim to provide.
We'd ask you to raise a formal complaint using the link below so that the appropriate team can fully review your concerns and work towards a resolution:
http://spr.ly/62040BEbF6Y
Once your complaint has been logged, you'll receive a reference number. A member of our Complaints team will then review the details and contact you to discuss the matter further.
Thanks
Subhiksha
Elaine at the Dereham Branch
Elaine at the Dereham Branch was so helpful, made time for my issue, resolved the issue and made relevant suggestions. It was a pleasure to visit! Thank you Elaine!
July 14, 2026
Unprompted review
Reply from Lloyds Bank
Hi. Thank you for your feedback. I'm delighted to hear about your positive experience at our Dereham branch. It's great to know that Elaine was able to resolve your issue and provide helpful suggestions. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Subhiksha
Amazing service from Monique and Sarah…
Amazing service from Monique and Sarah in the Bournemouth branch today. They dealt with my issue quickly and professionally. Both so friendly and knowledgeable. Thank you both your are a credit to your branch.
July 16, 2026
Unprompted review
Reply from Lloyds Bank
Hi Donna. Thank you for sharing your feedback. I'm so pleased to hear that Monique and Sarah at our Bournemouth branch were able to resolve your issue quickly and professionally. It's fantastic to know that their friendly approach and expertise made such a positive impression. Thank you for 5-star rating.
Thanks
Neha
Reply from Lloyds Bank
Hi, Thank you for taking the time to share your feedback and for leaving us a 5-star review.
I'm delighted to hear about your positive experience with Haydn at our Luton branch.
Thanks
Kaif
Amazing service by Helen from…
Amazing service by Helen from Northampton branch, helped me pay in, upgraded my account, and gave me all the options of savings that I wasn’t aware of previously. Very knowledgable and personable.
July 16, 2026
Unprompted review
Reply from Lloyds Bank
Hi Vicky. I'm happy to hear that Helen at our Northampton branch provided such amazing service, helping you pay in funds, upgrade your account and explore savings options you weren't previously aware of.
It's wonderful to know you found Helen knowledgeable and personable.
Thanks
Neha
West Brom Lloyds visit
Alex Bryan was patient and knowledgeable when assisting me today and a very pleasant person. Highly recommend Alex and the branch.
July 16, 2026
Unprompted review
Reply from Lloyds Bank
Hi David. Thank you for your generous feedback. I'm glad to hear that Alex Bryan at our West Brom branch was patient, knowledgeable and able to assist you during your visit.
It's wonderful to know you found the service so helpful.
Thanks
Neha
Was greeted with a big smile by Roberto…
Was greeted with a big smile by Roberto Renner at Lloyd’s Cornhill North Ipswich. He spoke to me about the 8% Monthly Saver which I was really shocked about . He managed to guide me through the app , am glad I had this experience today he was really informative regarding alternative ways to bank including the paypoint locations , I definitely want to come back again and receive this amazing customer service
July 16, 2026
Unprompted review
Reply from Lloyds Bank
Hi Michelle. Thank you for 5-star rating.
I'm pleased to hear that Roberto at our Cornhill North Ipswich branch was able to help you with the app and explain the 8% Monthly Saver, as well as other banking options available to you.
It's great to know you found the visit informative and felt well supported. We look forward to welcoming you back in the future.
Thanks
Neha
Very helpful
Staff at the Maidstone branch were very helpful and support. A credit to the company.
Gail was amazing with supporting me with my what I needed to do today.
Gravesend branch needs i feel some more training on how to talk and treat customers. There room for improvement at the Gravesend branch.
July 16, 2026
Unprompted review
Reply from Lloyds Bank
Hi Leanne,
Thank you for taking the time to leave us a review. We're delighted to hear that the team at our Maidstone branch was so helpful and supportive, and we'll be sure to pass on your kind comments to Gail.
We're also sorry to hear that your experience at our Gravesend branch didn't meet the same standard. We appreciate your feedback linked to our Gravesend branch
If you'd like to provide further feedback, you can do so using the link below.
http://spr.ly/62041BEbrjB
Thanks again for your feedback and for banking with us.
Thank you,
Trevor
Beau at Worthing Branch
I have come in to Lloyds Worthing branch and have seen Beau on a few occasions, He has helped me switch over from a different bank and help me set up some savings account and upgrade my current account. He did a very good job, he is a very understanding and explains things well.
July 16, 2026
Unprompted review
Reply from Lloyds Bank
Hi Peter.
Thank you for your 5-star rating and for taking the time to share your experience.
We're delighted to hear that Beau provided such helpful support with your bank switch, savings accounts, and current account upgrade. It's great to know that he took the time to explain everything clearly and made the process straightforward for you.
Thanks,
Jebastin.
I had the most shocking and stressful…
I had the most shocking and stressful experience with Lloyds Bank regarding a £60,000 Cash ISA transfer from Trading 212. I submitted the signed Transfer Authority form back on 20th May 2026. Lloyds confirmed receipt on 25th May, but then they sat on my paperwork for over a MONTH, failing to forward it to Trading 212 until 29th June!
To make matters worse, Lloyds’ staff repeatedly got the transfer direction completely BACKWARDS—mistakenly processing my transfer "in" as a transfer "out." Once Trading 212 finally received the delayed request, they acted immediately and sent the £60,000 to Lloyds on 2nd July. However, due to Lloyds’ ongoing internal confusion, they held my life savings in a financial limbo for 12 days, completely lost track of the money, and eventually rejected and bounced the funds back to Trading 212 on 14th July!
Their customer service is utterly dismissive and incompetent. Agents Tony and Claire repeatedly misled me to "be patient" because "investigations are ongoing," completely unaware that the funds had already been rejected. Furthermore, they showed zero Duty of Care for vulnerable customers. I explicitly stated in the chat that I have a severe language barrier and cannot communicate over the phone, yet agent Bev completely ignored my needs and tried to force me onto their telephone helpline, later abandoning the chat.
This 50-day administrative nightmare has caused me catastrophic anxiety and financial distress. I have officially escalated this to the Financial Ombudsman Service (FOS). Avoid Lloyds Bank at all costs—their systems are broken, and their service is an absolute joke!
July 14, 2026
Unprompted review
Reply from Lloyds Bank
Hi Anita, Thank you for taking the time to share your feedback. I'm sorry to hear about the issues you've encountered with your ISA transfer and the impact this has had on you.
As your concerns have been escalated, we're unable to discuss the specific details of your case in a public forum. However, we take your feedback seriously and appreciate you bringing this to our attention.
If you'd like this reviewed further, please contact our team using the link below. One of our colleagues will be happy to look into this for you: http://spr.ly/62040BEbPTp
Thanks
Kaif
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.