I have recieved truly fantastic service from lloyds clinical home care, For three and a half years they have been truly great. With Lloyds clinical at the for front of my medication thus my health a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My meditation was delivered to my door at the said time by a courteous delivery driver. Nurse Jade made it all look so doable. She was patient, she took her time & clearly explained how everything wor... See more
Company replied
Sue was incredible! 😊 Delivery to my workplace is an absolute game changer it gives me peace of mind and saves me from the stress of potentially missing my medication. She was friendly, professional,... See more
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I am very pleased with my experience with Lloyds Clinical so far as their longterm patient. Everyone has been very helpful and professional when dealing with any query that I have. Particularly I ha... See more
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Company details
Written by the company
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contact info
United States
- lloydsclinical.com
4.7
Excellent
926 reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very pleasant experience and a credit…
Very pleasant experience and a credit to the company. The call operator called Joe was super friendly and very efficient and understanding. Dealt with everything I required .
March 24, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Ian
Thank you so much for your kind review. We're delighted to hear your positive comments about Joe from our dedicated Patient Services Team, who assisted you. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Efficient & friendly
The gentleman who helped me was knowledgeable, patient & efficient. Made solving my problem very easy. Thank you
March 23, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Sue,
Thank you so much for your review. We're so pleased to hear that you received efficient and friendly support. It’s great to know that the team member who assisted you was knowledgeable, patient, and made resolving your issue easy. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Really nice people I never had any…
Really nice people I never had any problems and they always deliver days when it’s good for you
March 21, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Angel,
Thank you so much for your review. We're so pleased to hear that you’ve had consistently positive experiences with our service. It’s wonderful to know that you find our team friendly and that your deliveries arrive on days that work well for you. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
VERY VERY HELPFUL .
The lady i was talking to was very caring and couldn’t do enough to help and take time with me to make sure i understood. She was brilliant and thorough and a credit to Lloyds.
March 19, 2026
Unprompted review
Reply from Lloyds Clinical
Dear T. W. Phethean,
Thank you so much for your review. We're so pleased to hear that you had such a positive experience. It’s wonderful to know that the team member you spoke with was caring, thorough, and took the time to ensure everything was clearly understood. Your kind words about her being a credit to Lloyds are truly appreciated. We really value your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Excellent customer service
Spoke to a lovely customer service person today. I wish I had made a note of her name. Was extremely kind and helpful.
She explained everything thoroughly, allowing me time to ask questions.
March 20, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Denise,
Thank you so much for your review. We're so pleased to hear that you had such a positive experience with our Customer Services Team. It’s wonderful to know that the team member you spoke with was kind, helpful, and took the time to explain everything thoroughly while giving you space to ask questions. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Excellent service from Joe
March 20, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Sue,
Thank you so much for your review. We're so pleased to hear that you received excellent service from Joe. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Effective service
I spoke with Anne. She was very thorough and prompt in asking me questions. The call was smooth with no problems.
March 20, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Steve
Thank you for taking the time to share your experience. We are really pleased to hear that your call with Anne went smoothly and that everything was handled thoroughly.
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Mrs Wicklen
Thank you for your review. We’re pleased to hear you found the service helpful, polite, and friendly.
Kind regards
Patient Safety and Complaints Improvement Team
Going the extra mile!
There was a hiccup with getting the prescription from the hospital which left Lloyds clinical with very little time to get the medication to us. But they went the extra mile and actually got it to us a day early. Joe on the helpline was very efficient friendly and helpful.
March 20, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patricia
Thank you for your feedback. We’re glad we were able to get your medication to you sooner than expected, and it’s great to hear that Joe was able to assist you.
Kind regards
Patient Safety and Complaints Improvement Team.
Lady was so helpful
The lady I spoke to was so lovely. (8:22pm) She helped so much with my dad’s medical stuff so would 100% recommend their customer service.
March 19, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jazmine
Thank you for your kind review. We are pleased to hear that the support provided was helpful during your father’s medical matters. Your recommendation is greatly appreciated.
Kind regards
Patient Safety and Complaints Improvement Team
very friendly
very friendly, went through all the information slowly and made sure i understood.
March 19, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Thank you for taking the time to share your feedback. We are pleased to hear that the information was presented clearly and at an appropriate pace.
Kind regards
Patient Safety and Complaints Improvement Team
Very friendly person on the other end…
Very friendly person on the other end of the phone. Went through all the information then asked if I had any questions.
March 19, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Kim
Thank you so much for your kind feedback. We are really glad to hear you found the call friendly and informative.
Kind regards
Patient Safety and Complaints Improvement Team
As always
As always, a polite and helpful person arranged my drug delivery to fit with my diary. Very patient whilst I checked my current stock.
March 18, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Sarah
Thank you very much for your kind review. We're very pleased to hear about your positive experience with our Patient Services Team who assisted you today with your delivery booking. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service
March 18, 2026
Unprompted review
Reply from Lloyds Clinical
Dear George
Many thanks for leaving a review and we're very pleased to hear your positive feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Service with professionalism and kindness at the forefront
The lady I spoke with was very kind and was happy to answer any of my concerns. She was very detailed regarding times scales and what to expect in terms of contact for my treatment. All in all i was really happy with how professional and thourogh the call handler was.
March 17, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Beverley
Thank you so much for taking the time to leave a review. We're delighted to hear about your positive experience with our Patient Services Team who assisted you. We really appreciate your kind words and are glad you felt reassured about the service we provide.
Kind regards
Patient Safety and Complaints Improvement Team
Great service
Joe was very helpful & friendly on the phone today and was able to complete my request promptly. Service is was always good and medication is always delivered in the time slot advised.
March 17, 2026
Unprompted review
Reply from Lloyds Clinical
Thank you so much, Katherine, for your wonderful 5 star review. We’re delighted to hear that Joe was so helpful and that you find our service so reliable.
It’s great to know your experience with us has remained positive. We truly appreciate your feedback and your trust in our service.
Lloyds Clinical Team
Appointment timing.
I have recently been having problems with my phone and was concerned that I wouldn't get a time slot for my injection, due tomorrow. I spoke to a charming and very helpful young man called Joe. He checked with a colleague and put my mind at rest. Many thanks Joe for your help. Thanks also to his colleague Josh who also helped.
March 17, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Mr and Mrs Oakham,
Thank you so much for the lovely 5 star review. We’re really glad Joe was able to put your mind at ease, and it’s great to hear Josh was able to help too. We’ll make sure they both see your kind words.
We really appreciate you taking the time to share your positive experience.
Lloyds Clinical Team
Joe, my Hero!
Joe, the gentleman that took my call this morning, was so very helpful! A kind voice and with plenty of manners. He sorted out the delivery of my medicines for tomorrow, with about a minute to spare! Good man & thank you.
March 17, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Bethan,
Thanks so much for the lovely review. We’re glad Joe could help you and get everything sorted just in time. He’ll be delighted to hear your kind words.
We appreciate you taking a moment to share your positive experience and are always here to assist.
Lloyds Clinical Team
Very patient
Very patient. Helpful and dealt with my enquiry efficiently. Calm manner, Good speaking voice. Thank you.
March 16, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Kathleen,
Thank you so much for your review. We're so pleased to hear that you had a positive experience and found the team member to be patient, helpful, and efficient in addressing your enquiry. It’s wonderful to know their calm manner and clear communication made a difference. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very helpfull and informative and very…
Very helpfull and informative and very clear.
March 13, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Lynda,
Thank you so much for your review. We're so pleased to hear that you had a positive experience and found the information provided helpful, informative, and clearly explained. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
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