I have recieved truly fantastic service from lloyds clinical home care, For three and a half years they have been truly great. With Lloyds clinical at the for front of my medication thus my health a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My meditation was delivered to my door at the said time by a courteous delivery driver. Nurse Jade made it all look so doable. She was patient, she took her time & clearly explained how everything wor... See more
Company replied
Sue was incredible! 😊 Delivery to my workplace is an absolute game changer it gives me peace of mind and saves me from the stress of potentially missing my medication. She was friendly, professional,... See more
Company replied
I am very pleased with my experience with Lloyds Clinical so far as their longterm patient. Everyone has been very helpful and professional when dealing with any query that I have. Particularly I ha... See more
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Company details
Written by the company
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contact info
United States
- lloydsclinical.com
4.7
Excellent
926 reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
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Friendly helpful staff member quickly…
Friendly helpful staff member quickly booked my next delivery
March 6, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jacqueline
Thank you so much for your review! We're delighted to hear our team member was friendly and efficient in getting your next delivery booked.
Kind regards
Patient Safety and Complaints Improvement Team
The gentleman was very quick…
The gentl3man was very quick professional and friendly. He could not do more in helping me to quickly. update my nwxt delivery. Thank you.
Joy Wenman
March 6, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Joyce
Thank you so much for your kind review! We’re delighted to hear that our colleague was able to assist you quickly and professionally with your delivery update.
Kind regards
Patient Safety and Complaints Improvement Team
Phone call to book delivery…
The chap who rang me (sorry I didn't get his name) was very polite & helpful & rang me back a bit later as it wasn't convenient when he rang 1st time. He sorted a date for delivery to suit me which was great. My only criticism is you cant give a delivery time estimate:-8am -6pm is a long time to keep clear & I prefer afternoons as I don't sleep well & tend to sleep in later. I dont hear my front door from upstairs so might miss my delivery!? If you could specify afternoons or after 10am it would suit much better.
March 6, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Mrs Walker
Thank you for your feedback. We’re pleased to hear our colleague was polite, helpful, and able to arrange a suitable delivery date for you. We appreciate your comments regarding delivery time estimates and understand how challenging a wide time window can be. Your suggestion has been noted, and we’ll continue working to improve the delivery experience. Thank you again for taking the time to share your thoughts
Kind regards
Patient Safety and Complaints Improvement Team
Was called by a lovely lady called…
Was called by a lovely lady called Julie. As a new client she was very clear, checking that I understood everything about the process, with a reassuring and warm manner.
March 5, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Susan
Thank you for your lovely review. We’re delighted to hear that Julie made everything clear with such a warm and reassuring manner. Thank you again for taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
very friendly and on point dealt with…
very friendly and on point dealt with my query quickly and efficiently thank you
March 5, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Farah
Thank you for your kind review! We’re glad to hear your query was handled quickly, efficiently, and with friendliness. Your feedback is greatly appreciated.
Kind regards
Patient Safety and Complaints Improvement Team
Spoke with Joe today- he was very…
Spoke with Joe today- he was very pleasant and helpful and got things sorted out swiftly.
March 5, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Kathleen
Thank you for taking the time to leave a review. We are pleased to hear Joe was pleasant and helpful.
Kind regards
Patient Safety and Complaints Improvement Team
Spoke to Jo today
Spoke to Jo today , dealt with my inquiry with great professionalism and was really great to talk to
March 5, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Wajid
Thank you for your lovely feedback! We’re delighted to hear that Jo handled your query with such professionalism and was a pleasure to speak with.
Kind regards
Patient Safety and Complaints Improvement Team
I couldnt have asked any more...
I couldnt have asked any more from the Lloyds pharmacy delivery in chasing up the release of a prescription I needed from the hospital pharmacy. This proved to be a major obstacle, but they kept me informed throughout. I am really grateful the way the member of staff went way beyond what I could have reasonably expected in trying to ensure I got the medication .
March 5, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Don
Thank you for taking the time to share your feedback. We're so pleased to hear that the team were able to support you by chasing the release of your prescription and keeping you informed throughout. We understand how important timely medication is, and it’s great to know our colleague went above and beyond to assist. Your kind words are truly appreciated and will be passed on to the team.
Kind regards
Patient Safety and Complaints Improvement Team
Karen was brilliant!!
Karen was brilliant!!! She took an almost impossible situation and found a perfect solution (organising my delivery at the last minute). She went over and above what any employee could be expected to do and really put the patient (me) first. Well done
March 5, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Tracey
Thank you so much for your wonderful feedback! We're delighted to hear that Karen was able to step in and find the perfect solution for your delivery at the last minute.
Kind regards
Patient Safety and Complaints Improvement Team
Thanks Joe for your help today
Thanks Joe for your help today, delivery organised quickly and cheerfully.
March 5, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Gillian
Thank you for your lovely feedback! We’re delighted to hear that Joe was able to organise your delivery quickly and cheerfully. We really appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Linda
Thank you for your feedback. We are glad you found our service efficient and professional.
Kind regards
Patient Safety and Complaints Improvement Team
A very reliable and friendly company
I have never had any complaints about this company. They have always been reliable, medicine arrives on time within the two hour time frame and the communication is very good. Everyone is very friendly, helpful and polite.
March 4, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Julia
Thank you for your lovely review. We’re really pleased to hear that you’ve consistently found our service reliable and our team friendly and helpful.
Kind regards
Patient Safety and Complaints Improvement Team
Medication delivery calls
Any time I speak with someone to arrange delivery they are warm, polite and helpful. Today I spoke to Joe who was professional, informative and friendly.
March 3, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Siobhan
Thank you for your kind review! We're glad to hear your experiences have been positive and that Joe was professional, helpful and friendly. We appreciate you taking the time to share this!
Kind regards
Patient Safety and Complaints Improvement Team
Lovely gentleman I spoke with who…
Lovely gentleman I spoke with who sorted my issue straightaway.
March 2, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Steph
Thank you for taking the time to leave a review. We’re glad to hear our team member was able to resolve your issue so quickly.
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Slawomir
Thank you for taking the time to leave a review. We’re glad the information was clear and helpful.
Kind regards
Patient Safety and Complaints Improvement Team
Staff are always polite and friendly
Staff are always polite and friendly, they make sorting medication easy for me. Excellent service which is a consistently high standard.
March 2, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient,
Thank you so much for your review. We're so pleased to hear that you find our staff consistently polite, friendly, and supportive, and that they make managing your medication easy. We’re delighted that you feel the service remains excellent and of a high standard. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Spoke to Joe ans he was very kind and…
Spoke to Joe ans he was very kind and helpful and wished me a happy birthday :) thanks again
March 2, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Natalie,
Thank you so much for your review. We're so pleased to hear that you had such a positive experience with Joe. It’s wonderful to know he was kind, helpful, and even took a moment to wish you a happy birthday. We really appreciate your feedback and hope you had a great birthday!
Kind regards,
Patient Safety and Complaints Improvement Team
Joe was really helpful and…
Joe was really helpful and understanding with thw issues I have going on. He helped rebook the delivery date due to a scan that got book in as a emergency. He was really good throughout the call
March 2, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Richard,
Thank you so much for your review. We're so pleased to hear that you had such a positive experience with Joe. It’s great to know they were helpful, understanding, and able to support you in rebooking your delivery around your emergency scan. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very attentive and a warm personality
Very attentive and a warm personality, as well as reminding me about injection dates etc.
February 28, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Paul,
Thank you so much for your review. We're so pleased to hear that you had a positive experience and found the team member to be attentive, warm, and helpful in reminding you about your injection dates. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Lovely lady
Lovely lady. Everything was explained well and was easy to understand.
February 27, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Elena,
Thank you so much for your lovely 5‑star review. We're so pleased to hear that you had a positive experience and that everything was explained clearly and in an easy‑to‑understand way. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
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