Lloyd & Whyte Community Broking Reviews 604

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, knowledge, and helpfulness, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, attention to detail, and personalized approach. Reviewers are particularly impressed with the outstanding customer service, noting that the team goes above and beyond to assist them and clarify information. Some people also felt that the staff provided confidence and a human touch, which was especially valued compared to impersonal online alternatives. The company is also noted for its ability to sort out complex situations and find suitable solutions, even when previous insurers could not.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their efficiency, attentiveness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the friendly, efficient,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising agents for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

PRIVATE MEDICAL INSURANCE I have contacted Adam Frampton many times over the last three or four years . He has always been very polite and knowledgeable. He has taken the pains to understand my req... See more

Rated 5 out of 5 stars

Due to building works at our property our existing insurance company could not continue cover which caused us a bit of stress! Jo from the Community Broking department took up the issue and managed t... See more

Rated 5 out of 5 stars

Adam is amazing! He explained everything in a way I understand like nobody else had ever been able to before taking the stress out of organising private medical insurance for me and my family. The p... See more

Rated 5 out of 5 stars

Theresa has sorted our travel insurance over the years. I feel she looks for the best policy to suit us as well as looking for the best price. We recognise each others voices, we have spoken so often... See more


Company details

  1. Insurance Broker

Written by the company

When it comes to business, nothing beats local knowledge for a personal service and accurate quotes to meet your insurance cover needs. Lloyd & Whyte was formed in 1946 and our origins are based within community broking. Lloyd & Whyte Community Broking as a division, has grown across five locations in the South West and Wales. We’re different because we combine the strength of a larger network of insurance brokers with the friendly, personal service and local knowledge you expect from a smaller business. With decades of experience and access to a wide panel of insurers, you can be confident that you are getting an appropriate, quality policy that meets your business needs cost effectively. In a world that lives online – we’re bringing insurance back to the community!


Contact info

4.9

Excellent

TrustScore 5 out of 5

604 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The continuation of excellence

I have had my car insurance with the company for many years, along with my wife and my 2 children's cars. I have found the service to be excellent and have never felt that I'm being sold a product, rather, that I have been given options on what is the best policy for me. Huw who I have dealt with on this occasion has continued the excellent level of service I have become accustomed too.

November 11, 2024
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Rated 5 out of 5 stars

Always professional

Sam was polite, patient and helpful. Followed up with immediate email. Very easy and straightforward to deal with.

November 5, 2024
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Rated 5 out of 5 stars

Excellent, reliable service.

Stephen has provided me with an excellent service for several years now. You can explain to him you're precise circumstances and he will find the correct product for you.

August 15, 2024
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Rated 5 out of 5 stars

I have worked with Yvette for over…

I have worked with Yvette for over 20years. She has always been consistently friendly, attentive and helpful. Yvette ,through the brokerage, has always found appropriate and competitive insurance cover for my businesses. I hope we will be working together for another 20yrs !!!

November 3, 2024
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Rated 5 out of 5 stars

Landlord home insurence

Steve went above and beyond for me contacted me a few weeks before to remind me it was almost time to renew my policy found the best price for me. His professionalism was above and beyond
5star from me and i will use him every time

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Stephen Owen - A1 Service

Stephen Owen has sorted insurance for me for a few years. Knowledgeable, reliable and delivers on time! Prices are competitive too! No hesitation is using again.

September 6, 2024
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Rated 5 out of 5 stars

Margaret Howells super star broker

Margaret rang me to renew me car insurance she was so helpful on the phone, she went over the renewal and looked at the market which saved me loads of time I have been with Eastside for years now and with staff like Margaret she is a pleasure to deal with as it all the staff at the Swansea branch long may it continue

November 1, 2024
Unprompted review

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