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Rated 1 out of 5 stars

Ordered 2 items and never received. I tried emailing and calling with no luck. No one ever returned my calls. I had to open a dispute with my credit card to get a refund. It was a headache.

Rated 1 out of 5 stars

Worst ever business to make deals, for sure. We had worst experience buying over 20 years. We are export business helping many auto clubs over Latin America. Even we holding a US lawfully Tax Exe... See more

Company replied

Rated 1 out of 5 stars

Please stop these cowboys trading they are selling poor vehicles with false documents e.g mot and service history sold me a car held together with cable ties tje only good thing with cable ties is th... See more

Rated 5 out of 5 stars

Parts got to my house on to my house on time, were the RIGHT parts and boxes weren’t even damaged. Definitely doing business through them in the future instead of American muscle, who has somehow alwa... See more

Company replied

Company details

  1. Vehicles & Transportation

Written by the company

LMR is the ultimate experience in 1979-2016 Ford Mustang & 1993-04 Ford Lightning restoration & performance! Offering 100% fast, free shipping on the best selection of parts & accessories directly to your door. When you shop with Late Model Restoration, you can buy with the confidence that you are purchasing quality products at an exceptional value. From our free shipping, to our industry leading customer care, our site and staff are focused on making your Mustang or Lightning buying experience easy, enjoyable, & fun!


Contact info

1.6

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Item exactaly as I ordered

Item exactaly as I ordered. Fast delivery. Very satisfied with my purchase.

January 30, 2018
Unprompted review
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Reply from LMR

Thank you for the 5-star review, Kevin! We truly appreciate it.

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Rated 1 out of 5 stars

I purchased rear 1/4 glass louvers for …

I purchased rear 1/4 glass louvers for my 17 year old grandsons 2016 Mustang. The description advertised MATT finish. Christmas morning imagine my surprise when he tore into the box to see gloss finished louvers.
Of course I replaced them with a competitors product and started the return process. I found this process not only time consuming, but also sad as I would be charged for the interior box (10%) since it was destroyed while unwrapping.
I will NEVER use LMR again and have told three others about the negative experience I had. They have ordered their parts elsewhere.
I thought it bad enough the shipped parts did not match the add, but all the actions after that compounded the problem.
If you have any other questions please email them to me and I'll be more then happy to answer them. As far as I'm concerned, LMR is probably the poorest company I have had the misfortune of dealing with.
RMA#45777. Since my original post, I was recently contacted by Jeff Jeminez with LMR. As he reached out to me we discussed the errors the company had made. My entire purchase price was refunded and he also included a couple of trinkets. While this does not diminish the disappointment of Christmas day, it did go a long way in restoring my faith in this company. Weather I use LMR again remains to be seen, but I do want to thank Jeff for his efforts.

January 14, 2018
Unprompted review
LMR logo

Reply from LMR

We are very sorry for your bad experience Burce! I just sent you a direct email so we can work on a resolution. I assure you we care and we want to make this right.

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Rated 3 out of 5 stars

When i ordered the parts i needed

When i ordered the parts i needed, there were two backordered. I cancelled one completely but kept the other. I got another notice telling me the part had come in and would be shipped. i haven't recieved it yet. the original order #PU59609. The second Order #PU43114 is the one i recieved in the notice and it would be shipped.

January 13, 2018
Unprompted review
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Reply from LMR

It was a pleasure speaking with you today Wess! Just like I discussed over the phone, your order will be shipping out today. Again I am very sorry for the inconvenience. Please let us know if there is anything else that we can help you with.

Rated 2 out of 5 stars

You guys are ok

You guys are ok. I honestly had a better experience with American Muscle.

January 13, 2018
Unprompted review
LMR logo

Reply from LMR

Thank you for the feedback Jimmy! Do you mind sending me a direct email to ziad@lmr.com? I would love to discuss your experience with us and how we can better it.

Rated 5 out of 5 stars

Easy to use website

Easy to use website got frieght shipped item had it in 4 days! Unlike am which took 2 weeks. Always had good experiences with lmr

January 13, 2018
Unprompted review
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Reply from LMR

Thank you, Dylan!

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Rated 1 out of 5 stars

Customer support and shipping where unexceptionable

I was extremely dissatisfied with the customer support I received when I called LMR about a billing questions I had. The representative acted annoyed with me calling and quickly dismissed my concerns has if they weren't a big deal. One part I ordered said it was out of stock what would ship in 1 to 2 weeks but really shipped in 3, I wouldn't have minded as much if I hadn't had a pour experience with the LMR rep. Unfortunately this was the first and last time I purchase from LMR. I intend to only buy from American Muscle and CJ Pony Parts.

January 12, 2018
Unprompted review
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Reply from LMR

Preston, we are very sorry for your bad experience. I assure you it was some kind of misunderstanding. At LMR we truly value our customers. I have sent you a direct email so we can discuss this and get you taken care of.

Rated 5 out of 5 stars

They are awesome people

They are awesome people! Great Customer Service and also always for me they get me the correct part!!!!! Awesome and Better than American Muscle!!!!!!

January 10, 2018
Unprompted review
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Reply from LMR

Thank you for the 5 stars! We appreciate it.

Rated 5 out of 5 stars

In depth selection of quality parts

In depth selection of quality parts, good prices, fast shipping, great customer service, very well structured website with customer ratings and reviews of products plus how-to videos. Keep up the good work!

January 5, 2018
Unprompted review
LMR logo

Reply from LMR

Thank you very much, Peter!

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Rated 5 out of 5 stars

Great

Very friendly staff and fast service. Love LMR!!! Will definitely be ordering again.

December 27, 2017
Unprompted review
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Reply from LMR

Thank you for the review, Jason!

Rated 5 out of 5 stars

SVE R350 Wheel & Tire Kit …

Ordered the staggered Gloss Black SVE R350 Wheel & Tire Kit for my white 2008 Mustang GT. Came with sweet Nitto NT555 G2 tires. Also ordered the TPMS Sensor kit and LMR installed the TPMS and mounted and balanced the wheels/tires and they arrived in W. PA in like 3-4 days. They were very well packaged and are perfect in every way. LMR is awesome!!

December 27, 2017
Unprompted review
LMR logo

Reply from LMR

Thank you very much, Steve! We appreciate it.

Rated 5 out of 5 stars

Top notch company

LMR is a top notch company, all orders are delivered on time and in satisfactory condition, most importantly when ever i have had question
regarding a product or a set up for my vehicle, LMR has been available, LMR reps are very knowledgable and willing to answer questions. I highly recommend LMR.

December 22, 2017
Unprompted review
LMR logo

Reply from LMR

Thank you very much for the review, Joe! We appreciate all the positive feedback.

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Rated 3 out of 5 stars

The parts you do have are a good value …

The parts you do have are a good value when you add in the discounts the problem I have is your back ordered parts I'm still waiting on my beltech drop spindle the upgraded light packages and you can't even state when they maybe available for my 2000 ford lightining.

December 7, 2017
Unprompted review
LMR logo

Reply from LMR

I am very sorry to hear that Richard! I promise you I will look into it. Can you please email me your information to Ziad@lmr.com.

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