Visited Edinburgh store to try and test different sofas. Lovely friendly, helpful and knowledgable staff . And very patient when I had to try upteen different colour samples . They prepared a link so... See more
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Location
Switch locationUnits 1-3 Straiton Retail Park, The Terrace, EH20 9TJ Edinburgh, England, GB
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Looking for a sofa and didn’t want high pressure sales talk. Eventually went to Loaf in Edinburgh and were blown away by the customer service - so much better than anywhere else. Settled on our choice... See more
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As always, friendly and knowledgeable assistance without being pushy. I’ve already got a bed, coffee table, lamps & cushions and a throw. All really well made and great design… so I went back yesterd... See more
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Products are amazing, customer service in the shop while buying was amazing, delivery and communication were great. Sadly we were given a broken item and the follow up feom that was awful, zero respon... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Edinburgh
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Units 1-3 Straiton Retail Park, The Terrace, EH20 9TJ, Edinburgh, England, United Kingdom
- 02031418300
4.7
Excellent
212 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Absolutely atrocious customer service
Absolutely atrocious customer service. We ordered a bed in a button online. When it was delivered, the headboard was assembled in a different way to the pictures shown online. I spoke to a customer service representative who initially confirmed that the photos shown were misleading (though they later tried to backtrack, i reminded them that the call was recorded and would have recorded their admission). We were then told that load literally did not sell the product that had been pictured. Later we were told that we were sent an ‘older’ model. We received a refund of £150 and they agreed to a replacement to get the product we ordered. This took 2 months and we were told the new item would take 10 weeks to arrive.
After 10 weeks we were told they had forgotten to place the order for the replacement, so we would have to wait another 10 weeks.
Today I received a call to organise a delivery and it was confirmed that, again, loaf had forgotten to place an order for collection of the old bed in a button so unless we can accommodate both (which we can’t) we’d need to go back to them and get a collection organised. I am dreading this and cannot wait for this fiasco to be over.
Ontop of that the bed isn’t even comfortable (the thinnest mattress known to man) but as we had designed the entire room around having this as a space saving solution we are stuck with needing it and will just have to sleep on it ourselves rather than letting our guests and elderly parents sleep on it!
All in all, for the price point, the customer service is appalling and the quality is questionable.
I will never order from loaf again and will recommend anyone I know to avoid them.
December 22, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Alexandra,
Thank you for your feedback. I’m very sorry for the experience you’ve had and completely understand why this situation has been so frustrating, particularly given the length of time this has been ongoing and the number of issues you’ve encountered.
I wanted to confirm that I have now arranged the collection of your existing bed and I have also asked our deliveries team to arrange the exchange for a suitable date that works for you. They will be in touch directly to confirm the next available options and coordinate both the collection and delivery together, so you are not left trying to manage both items at the same time.
I fully appreciate that this has taken far longer than it should have and that mistakes along the way, including the replacement order not being placed initially and the missed collection booking, have added unnecessary stress. I’m very sorry for this and for the inconvenience caused to you and your household.
Thank you for your patience despite the difficulties, and I do hope we can bring this matter to a close for you very shortly.
Kind regards,
Paris
Amazing in store experience
Have had lovely experiences during our 5 visits to the Edinburgh store. Staff are so helpful without being pushy. Large pieces of sample fabrics are so helpful to reach your final decision. The in store experience is wonderful. It really feels a treat to visit. My daughter loves our Loaf visits too, particularly the free chocolates! We are so lucky to have this Scottish store. We would never have purchased from Loaf without the in store experience allowing us the chance to try out all the sofas and feel the fabric choices. Now we have made our choice, I will miss our Loaf visits!
December 21, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Lorna,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you a lovely shopping experience at our Edinburgh shack. It’s lovely to know the the care and attention has left such a great impression we’ll be sure to pass along your kind words to the team at the shack.
We hope to see you again!!
Warm regards,
Cynthia
Lovely store and staff
Lovely store, well representing loaf above the border.
Sam was a great help, welcoming and friendly with a good bit of chat. Even though we weren’t purchasing he still gave us time and talked through our options when looking for a potential dining table.
December 14, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Ed,
Thank you so much for your kind feedback.
Sam will be delighted to hear this. I’m really pleased he made you feel welcome and took the time to talk through your options. Whether you’re purchasing on the day or just exploring ideas, we’re always happy to help.
We hope to see you again when you’re ready to choose your dining table.
Warm regards,
Manny.
We’ve been loafers since the start…
We’ve been loafers since your beginning! Our whole house is loaf furniture. Always easy, always efficient, always high quality ☺️
December 9, 2025
Reply from Loaf - Edinburgh
Hi Miller,
Thank you for your review,
We absolutely love hearing this it means so much that you’ve been loafers from the very beginning. Thank you for your continued loyalty and for filling your home with Loaf.
Warm regards
Cynthia
Extremely friendly staff and good range
Had a great experience, my partner and I found exactly what we were looking for and Sam was extremely helpful in letting us know when we could expect our sofas delivered. Great range and good to see the range of fabrics and colours in person.
December 14, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Dermott,
Thank you for your kind feedback!
We’re so pleased to hear that you and your partner found exactly what you were looking for. Sam will be delighted to know their help and clear delivery updates made a difference. It’s great to hear you enjoyed seeing the range of fabrics and colours in person as well. We really appreciate you taking the time to share your experience and hope you enjoy your new sofas!
Warmest Regards,
Paris
Loaf detective skills to the fore
Had a great experience at Loaf. My wife had sent me a picture of a lamp she wanted. Didn't say what shop just a picture and Straiton Retail Park. Tracked down the shop from the picture - it was Loaf, and the lovely assistant/detective😊 helped me identify the lamp from the picture and the furniture around it. It's a beautiful piece of kit and looking forward to seeing the surprise when its unveiled at Christmas. 5 stars.
December 11, 2025
Reply from Loaf - Edinburgh
Hi Ken,
Thank you so much for this wonderful review!
I’m delighted to hear that our “assistant/detective” could help crack the lamp case from just a photo, what a fun mission! It’s lovely to know you found the exact piece you were after and we’re thrilled it’ll be part of a Christmas surprise.
Wishing you both a magical festive season and we hope the big reveal gets the reaction
you’re hoping for!
Kind regards,
Manny.
23/09/25
Purchased a sofa from Loaf, unfortunately it had to be returned. Loaf stated that the money would be refunded. Several weeks later and no response from Loaf, several attempts to contact via phone have been unsuccessful, get in queue then cut off.Nothing from emails.
December 9, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Simon,
Thank you for your feedback.
I am so sorry to hear you still have not received your refund. I have requested your details so I can look into this further with you.
Warmest Regards,
Paris
Superb loafer help with furniture and fabric selection
This was our 2nd visit and the loafers could not have been more helpful and patient on both occasions. On the 1st visit we came to see the Curvella sofa and see fabric possibilities for a medium sofa and love seat. Having decided on the upholstery fabric, our 2nd visit was to select the scatter cushion sizes and fabrics to pick up other colours in the room. This was greatly facilitated by your being able to display the selected combinations on a monitor and give us printouts before finalising our order.
December 2, 2025
Reply from Loaf - Edinburgh
Hi Patrick,
Thank you so much for your lovely review,
We’re delighted to hear our team could help you find the right fabrics and cushions, and that the visual previews made the process easier.
It’s wonderful that your second visit was just as positive as the first. We really appreciate you coming back to see us and hope you love your Curvella pieces once they arrive
Warm regards.
Cynthia
The staff were extremely helpful.
The staff were extremely helpful.
They answered all the questions we had and anticipated some we hadn’t thought of.
I hope the prolines up to expectations!
Katie
December 1, 2025
Reply from Loaf - Edinburgh
Hi Katie,
Thank you! We’re so glad our team could help and guide you through everything, including the questions you hadn’t thought of.
If you need anything at all, we’re always here to help!
Warmest Regards,
Paris
Very helpful staff and great selection…
Very helpful staff and great selection of designs, fabrics and colours
November 23, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Jen,
Thank you for your lovely feedback.
We are delighted to hear how nice you found our selections of designs, fabrics and colours.
Please let me know if there is anything else we can help you with.
Warmest Regards,
Paris
Wrong chair sent
Wrong chair sent, it wasn't the swivel version, and it was in the wrong colour!
2 stars because the staff are very helpful, but not pushy and the correct chair has now been ordered, but of course that means another wait.
November 21, 2025
Reply from Loaf - Edinburgh
Hi Hazel,
Thank you for taking the time to share your feedback and I'm really sorry to hear that the wrong chair was delivered, especially with both the style and colour being incorrect. I completely understand how disappointing and inconvenient that must be.
We truly appreciate your patience and your kind words about our team. I’m glad to hear the correct chair has now been ordered and we’ll do everything we can to make the rest of the process as smooth as possible. Thank you again for your understanding and we hope your new chair will be well worth the wait.
Warmest Regards,
Paris
Top Dog
Helpful, friendly and understanding staff (especially Sam!) who quickly got me what I wanted and helped me process my order. Great selection of items, materials and colours - just love Loaf furniture!
November 16, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Stacey,
Thank you so much for your lovely feedback! We're thrilled to hear you had such a positive experience and Sam will be over the moon to know they made your visit helpful and enjoyable.
We’re delighted that you found the perfect piece and enjoyed exploring our range of items, materials and colours. Knowing you love Loaf furniture truly means a lot to us!
If you ever need anything else or fancy popping back in for more inspiration, we’re always here to help.
Kind Regards,
Paris
Goods arrived on time
Goods arrived on time. Assistant in the Loaf shop at Fort Kinnaird was excellent, friendly, polite, helpful.
November 14, 2025
Reply from Loaf - Edinburgh
Hi Lorna,
Thank you for your lovely review
We’re delighted to hear your goods arrived on time and that the team at the store made such a great impression.
Warm regards,
Cynthia
Very welcoming and helpful staff
Very welcoming and helpful staff. Clear layout, and no pressure from sales people. A place that actually makes you want to spend your money for once!
November 16, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Hamish,
Thank you so much for your lovely feedback! We’re delighted to hear that you felt welcomed and supported, and that the layout and no-pressure atmosphere made your visit enjoyable. We really appreciate your kind words and hope to see you again soon.
Kind Regards,
Paris
Great experience start to finish!
Great experience start to finish!! Someone explained how it worked and then left us alone to look ourselves - having been to other places where we were followed around and pressured to sell if we stay down, the Loaf team were a breath of fresh air. It was great they encouraged to go away, measure and come back, they went to extra mile to make sure we were truly happy with what we purchased. They explained it all in detail, we knew we had the cooling off period and how that worked, they also explained the insurance, which we also took out. I am really glad we went with them! Couldn’t recommend them enough!
November 1, 2025
Reply from Loaf - Edinburgh
Hi Lisa,
Thank you so much for your lovely feedback!
We're thrilled to hear that you had such a positive experience with our team and appreciated our no-pressure approach. It’s great to know you felt fully informed and supported throughout the process, we always want our customers to feel confident and happy with their choices. We’re delighted you chose us and really appreciate the recommendation. Enjoy your new purchase and we hope to welcome you back again soon!
Kind Regards,
Paris
Helpful assistant
The assistant gave a warm welcome to the store and was personable and helpful in enabling us to purchase the goods we were looking for.
November 10, 2025
Reply from Loaf - Edinburgh
Hi Susan,
Thank you so much for taking the time to share your experience with us!
I'm so glad to hear you had such a positive experience in our Shack! Our team takes pride in creating a welcoming environment and making sure every customer gets the help they need. It’s wonderful to know our assistant was able to assist you in finding the right products.
Thank you for your kind feedback, we can’t wait to see you again on your next visit!
Kind regards
Manny.
Staff at Edinburgh Straiton store are…
Staff at Edinburgh Straiton store are welcoming, knowledgable but not overbearing. Store was beautifully laid out and items were well presented. Very relaxed atmosphere for browsing the gorgeous items.
November 9, 2025
Reply from Loaf - Edinburgh
Hi Linda,
Thank you for your lovely review
We’re so pleased to hear you enjoyed your visit to our Edinburgh shack and found the team welcoming and knowledgeable. It’s great to know you liked the relaxed atmosphere and beautiful displays too.
Warm regards,
Cynthia
Friendly staff
Friendly staff, informative and the store is very welcoming for a family with children. There was no pressure to make a sale and the staff were patient to show lots of different options.
November 2, 2025
Reply from Loaf - Edinburgh
Hi Edward,
Thank you so much for your lovely feedback!
I’m delighted to hear that you and your family felt welcome and comfortable during your visit. Our team always aims to create a relaxed, pressure free environment while helping customers explore all their options.
I really appreciate your kind words and hope to hear from you soon!
Kind regards
Manny.
Sofa-bed shopping made easy...
It was so useful to visit Loaf and try out some sofa beds for size, ease of use and comfiness. In fact, all the Loaf sofa beds turned out to be really comfortable both as sofas and as beds. I'm not all that strong so I had a go at pulling out the bed and putting it away again - easy! Then I chose a few swatches to take home and try out. At our visit a few days later we were again met by really friendly, knowledgeable staff who weren't at all pushy and gave us space and time to try everything out again. The one-off payment that covers most accidents and mishaps that might be suffered by a sofa-bed over 5 years, from wine spills to pet maulings, is a very reassuring offer at an extremely reasonable price. All in all, easy, relaxing sofabed shopping - particular thanks to the very helpful staff.
November 6, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi There,
Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your visit and found our sofa beds comfy, easy to use and just the right fit. It’s great to know our team helped make your experience relaxed and hassle-free, that’s exactly what we aim for! We hope your new Loaf piece brings you plenty of cosy moments for years to come.
Warmest Regards,
Paris
We visited the Edinburgh store with the…
We visited the Edinburgh store with the knowledge that friends/ relations had previously bought furniture from loaf and gave a strong recommendation....we were not disappointed and would like to commend the staff who were extremely helpful but never intrusive in making our purchase.
October 31, 2025
Reply from Loaf - Edinburgh
Hi David,
Thank you so much for taking the time to share your lovely feedback!
I’m delighted to hear that your friends’ recommendation led you to our Edinburgh Shack and even happier that your experience lived up to expectations. Our team will be thrilled to know their friendly and helpful approach made your visit so enjoyable.
I hope you love your new furniture and look forward to welcoming you back again soon!
Kind regards
Manny.
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