Visited Edinburgh store to try and test different sofas. Lovely friendly, helpful and knowledgable staff . And very patient when I had to try upteen different colour samples . They prepared a link so... See more
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Location
Switch locationUnits 1-3 Straiton Retail Park, The Terrace, EH20 9TJ Edinburgh, England, GB
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See what reviewers are saying
Looking for a sofa and didn’t want high pressure sales talk. Eventually went to Loaf in Edinburgh and were blown away by the customer service - so much better than anywhere else. Settled on our choice... See more
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As always, friendly and knowledgeable assistance without being pushy. I’ve already got a bed, coffee table, lamps & cushions and a throw. All really well made and great design… so I went back yesterd... See more
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Products are amazing, customer service in the shop while buying was amazing, delivery and communication were great. Sadly we were given a broken item and the follow up feom that was awful, zero respon... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Edinburgh
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Units 1-3 Straiton Retail Park, The Terrace, EH20 9TJ, Edinburgh, England, United Kingdom
- 02031418300
4.7
Excellent
212 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality products
Super showroom in Edinburgh with lots of products on display. Friendly, helpful staff
October 31, 2025
Reply from Loaf - Edinburgh
Hi Mrs Bole,
Thank you for your lovely review
We’re so pleased to hear you enjoyed your visit to our Edinburgh showroom and found the team friendly and helpful. It’s great to know you were impressed with the range on display too.
Warm regards,
Cynthia
Great staff
Great staff, very friendly and helpful. allowed us to wander the store and were there when we needed help. Staff were very informative but not pushy.
Great range of sofas, love the way each sofa can be made in any fabric. Large fabric samples were very good at helping us decide. It's as also great to be able to bring smaller samples home while we made up our mind.
November 2, 2025
Reply from Loaf - Edinburgh
Hi Sally,
Thanks so much for your lovely review! We’re thrilled to hear you enjoyed your visit and that our team struck the right balance between being helpful and giving you space to browse. We’re glad the fabric samples helped with your decision too, it’s all part of making sure you find the perfect fit for your home. Hope to see you again soon!
Warmest Regards,
Paris
If Carlsberg did sofa shopping…
What I loved about The Shack is how relaxed the atmosphere is—you can really sit with the sofas & figure out if it’s the right fit. I ended up visiting a couple of times before making my decision, & every time the assistants were just as welcoming, gave space & support. It made a big purchase feel a lot easier
November 2, 2025
Reply from Loaf - Edinburgh
Hi Gail,
Thank you for such a lovely review
We’re thrilled to hear you enjoyed the relaxed vibe at The Shack and felt supported throughout your visits.
It’s wonderful to know our team helped make your decision an easy and comfortable.
Warm regards,
Cynthia
Relaxed experience
Friendly, knowledgeable staff. Relaxing surroundings and no push to buy. Love the quality of the products. Definitely with a visit.
October 29, 2025
Reply from Loaf - Edinburgh
Hi Jan,
Thank you so much for your kind words!
I’m delighted to hear you enjoyed our relaxed atmosphere and that our team made you feel welcome. It’s wonderful to know you love the quality of our products too. I really appreciate your support and look forward to seeing you again soon!
Kind regards,
Manny.
We visited Loaf in Edinburgh and Sam…
We visited Loaf in Edinburgh and Sam was informative, friendly and so helpful.
We have now ordered our bed frame.
October 28, 2025
Reply from Loaf - Edinburgh
Hi Jaswinder,
Thanks so much for your lovely feedback! We’re delighted to hear Sam made your visit to our Edinburgh Shack such a positive experience. We hope you’ll love your new bed frame once it arrives!
Kind Regards,
Paris
Had been looking for a sofa for months
Had been looking for a sofa for months. Finally went to the loaf shop in Edinburgh and staff were very lovely and informative. They had a wide range of options and an infinite amount of sample fabrics (which you can bring home). Ended up ordering one on their website when I got home and can’t wait to receive it !
November 1, 2025
Reply from Loaf - Edinburgh
Hi Amadea,
Thank you so much for your feedback!
I’m so chuffed to hear you had a lovely time in our Edinburgh Shack and found the perfect sofa. Thanks a bunch for your kind words. I’ll be sure to pass them on to the team!
I hope your new Loaf lands soon and brings plenty of comfy lounging your way.
Warm regards,
Manny.
Helpful staff … supportive but not…
Helpful staff … supportive but not pushy.
Good product knowledge
October 27, 2025
Reply from Loaf - Edinburgh
Hi Pippa,
Thank you so much for your feedback!
Amazing to hear that our staff were able to support you in a helpful and non pushy way. Our team takes pride in having strong product knowledge and it’s wonderful to know that it made your experience smoother and more enjoyable.
Your kind words motivate us to continue providing the best service possible and I truly appreciate you taking the time to share your experience.
Warm regards,
Manny.
Smooth and no issues
October 25, 2025
Reply from Loaf - Edinburgh
Hi Christopher,
Thanks so much!
We’re glad everything went smoothly for you, that’s exactly what we aim for!
Warmest Regards,
Paris
Glad we stumbled across Loaf…
We are so glad we stumbled across Loaf in Edinburgh. We made a couple of trips to the store to purchase a new sofa. To be honest, the hardest bit is narrowing down the choice as all the sofas are gorgeous. It seemed overwhelming but the staff are very good in helping you reach a decision both in style of sofa and fabric. The information sheets are handy to take home to check sizes etc. It's a pleasant shopping experience, no pressure, just honest and caring advice.
October 17, 2025
Reply from Loaf - Edinburgh
Hi Katrina,
Thank you so much for your wonderful review!
We’re delighted you found your way to our Edinburgh Loaf store and that our team could help make the decision a little easier. Choosing a sofa can be tricky with so many lovely options, so it’s great to hear you felt supported and never pressured. We hope you absolutely love your new sofa!
Warmest Regards,
Paris
We were advised by Sharon in the…
We were advised by Sharon in the Edinburgh store . Friendly, knowledgeable and practical advice made the visit really worthwhile. That kind of excellent customer service really adds value.
October 30, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Jane,
Thank you so much for taking the time to share your feedback!
I’m delighted to hear that Sharon in our Edinburgh store made your visit so worthwhile. It’s wonderful to know her friendly, knowledgeable, and practical advice helped enhance your experience. I’ll be sure to pass along your kind words to her and the team, they’ll be thrilled to know their excellent service made a difference.
Kind regards,
Manny.
Excellent Retail Experience
Staff were very welcoming and enthusiastic but without making you feel as though there was any obligation to make a sale. We were given plenty of space and time to browse. The show room was beautifully laid out and presented with lots of choice and information.
October 28, 2025
Reply from Loaf - Edinburgh
Hi There,
Thank you so much for your lovely feedback!
We’re so happy to hear you felt welcomed and relaxed during your visit, that’s exactly the experience we want for every Loafer. It’s great to know you enjoyed the showroom layout and found plenty of choice and inspiration while browsing.
We really appreciate you taking the time to share your experience!
Warmest Regards,
Paris
Very helpful and informative staff a…
Very helpful and informative staff a joy to deal with
October 21, 2025
Reply from Loaf - Edinburgh
Hi John,
Thank you for your feedback!
We’re thrilled you’re pleased with everything. If you ever need a hand with anything else or fancy adding to your Loaf collection, we’ll be here and happy to help.
Warmest Regards,
Paris
The staff in the Edinburgh store were…fantastic!
The staff in the Edinburgh store were fantastic! They welcomed us into the store and then left us to check out our shortlist of sofas. After a while when they could see we were choosing fabrics, they came to our aid and gave great advice. We have 2 sofas ordered and looking forward to having them for Christmas. Thank you
October 17, 2025
Reply from Loaf - Edinburgh
Hi Lucy,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that our Edinburgh team made your visit such a positive experience.
It’s great to know they struck the right balance between giving you space to browse and being there when you needed advice, that’s exactly the kind of relaxed and helpful service we aim for.
We’re thrilled you’ve chosen two of our sofas and that they’ll be part of your home in time for Christmas.
Thank you again for taking the time to share your kind words. I’ll be sure to pass your message on to the Edinburgh team, it will make their day.
Warm regards,
Paris
The lady ( Wendy) took a lot of time to…
The lady ( Wendy) took a lot of time to help choose colours and rugs and nothing was any trouble at all. Extremely cheery and helpful, not pushy and I felt quite happy to take my time deciding.
October 10, 2025
Reply from Loaf - Edinburgh
Hi Sally,
Thank you so much for your lovely feedback!
I’m thrilled to hear that Wendy was able to make your experience so positive. She truly enjoys helping customers find the perfect choices and it's great to know you felt comfortable taking your time. I hope you love your new colours and rugs and we're always here if you need anything else.
Hope to hear from you soon!
Kind regards,
Manny.
Stressfree experience purchasing sofas
Staff attentive and helpful, but not pushy.
Helpful to see the products in real life.
Product sheets really clear, and having both large and small samples of fabric ensured that one could see the colours as they would be in situ.
The fact that you can return your purchases if they do not suit up to 14 days after they are delivered is an unlooked for bonus.
October 14, 2025
Reply from Loaf - Edinburgh
Hi Hazel,
Thank you for shopping with Loaf!
I’m so pleased to hear that you found our team attentive and helpful without being overbearing, that balance is important to us. It's great to know that seeing the products in person, along with the clear product sheets and fabric samples helped you make a confident choice. I’m also glad the 14 day return policy came as a welcome bonus. We really appreciate you taking the time to share your experience!
Kind regards,
Manny.
Great showroom service
We have visited the showroom a couple of times now, our most recent visit was to make final decisions on style colour and purchase. Sam was very professional and helpful with our questions and any items we wanted to view they didn’t have in the showroom he took the time to show us them in the website in 360 visual so we could get a good idea.
I was very happy with the service I received and the ordering process in store was straightforward and easy. Again sam took the time to explain all the different elements - insurance, delivery, pick up of existing sofa etc.
I look forward to receiving my sofas in November and hope the delivery process is as seamless and straightforward as the service received in store
October 12, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Kirstie,
Thank you so much for taking the time to share your experience with us.
I’m delighted to hear that your visits to the showroom were positive and that Sam was able to assist you thoroughly with your final choices.
It's great to know that the 360 visuals helped you feel confident in your selections and that the ordering process was smooth and well explained. We take pride in offering a service that’s both professional and supportive. So your kind words truly mean a lot.
I’m just as excited for you to receive your new sofas and we’ll do everything we can to ensure that the delivery is just as seamless as your Shack experience.
Warm regards,
Manny.
Reply from Loaf - Edinburgh
Hi Margaret,
Thank you so much for your kind words! I’m thrilled to hear that our staff member was able to assist you effectively. We take great pride in providing helpful and friendly service and it’s always rewarding to know when we've made a positive impact. Your feedback encourages us to keep delivering great experiences.
We hope to welcome you again soon!
Warm regards,
Manny.
Friendly and professional staff.
October 9, 2025
Reply from Loaf - Edinburgh
Hi Jaci,
Thank you for shopping with Loaf!
It’s wonderful to hear that one of our team members made such a positive impression. I’ll make sure their efforts are recognised. Comments like yours motivate us all to keep delivering exceptional service.
Hope to hear from you soon!
Kind regards,
Manny.
Patient, considered and fun
Incredibly patient staff. Interested and supportive. No rush. It has to be right for us and a full understanding of that. A bit of humour along the way helped. We were remembered on the second visit and Nikki (in training at the time) was fab.
October 4, 2025
Reply from Loaf - Edinburgh
Hi Kenny,
Thank you for shopping with Loaf!
I appreciate the time taken to leave us a review.
I’m so happy to hear that you felt supported and unrushed throughout your visits. It's so important to us that every decision feels right for you. I’m also glad our sense of humour helped make the experience a little lighter along the way. Nikki will be especially pleased to hear your kind words. She's been doing a fantastic job and feedback like this means the world.
Hope to hear from you soon!
Warm regards,
Manny.
Lovely time at Loaf Edinburgh
Lovely time at Loaf Edinburgh! I had a list of what I needed and we managed to get everything sorted out, it was quite overwhelming but Marion and the rest of the team were very helpful. Thank you I can’t wait for it all to arrive!
October 9, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Christina!
Thank you so much for your wonderful 5-star review!
The team at our Edinburgh shack will be thrilled to know they were able to assist you so well.
We can't wait to welcome you back soon!
Best Wishes
Jasmin
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