Visited Edinburgh store to try and test different sofas. Lovely friendly, helpful and knowledgable staff . And very patient when I had to try upteen different colour samples . They prepared a link so... See more
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Location
Switch locationUnits 1-3 Straiton Retail Park, The Terrace, EH20 9TJ Edinburgh, England, GB
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See what reviewers are saying
Looking for a sofa and didn’t want high pressure sales talk. Eventually went to Loaf in Edinburgh and were blown away by the customer service - so much better than anywhere else. Settled on our choice... See more
Company replied
As always, friendly and knowledgeable assistance without being pushy. I’ve already got a bed, coffee table, lamps & cushions and a throw. All really well made and great design… so I went back yesterd... See more
Company replied
Products are amazing, customer service in the shop while buying was amazing, delivery and communication were great. Sadly we were given a broken item and the follow up feom that was awful, zero respon... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Edinburgh
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Units 1-3 Straiton Retail Park, The Terrace, EH20 9TJ, Edinburgh, England, United Kingdom
- 02031418300
4.7
Excellent
212 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I visited and bought two sofas from…
I visited and bought two sofas from Loaf Edinburgh. Very nice shop environment and experience, and helpful staff on my several visits. However I have to reduce the number of stars as I’m so disappointed to have been hit with a £95 delivery fee upon paying. I think when customers are spending upwards of £4,000, this fee should be absorbed into the product price.
I’m looking forward to receiving my sofas in about 5-7 weeks’ time now and hope that all goes smoothly for the expense of it. I would dispense with the in-store toffees and bottles of water for prospective customers and re-direct some of that cash into (paying) customer satisfaction.
September 27, 2025
Reply from Loaf - Edinburgh
Hi Laura,
Thank you for taking the time to leave us review,
We’re sorry to hear about your disappointment regarding the delivery fee. We’ve now reached out to you directly with a resolution and will make sure everything is followed up to your satisfaction.
Warm regards,
Cynthia
I ordered online after visiting your…
I ordered online after visiting your shack in Edinburgh. I’ve yet to receive my sofa, but the customer services got from Sharon was excellent, she was very helpful and patient! Thank you
September 30, 2025
Reply from Loaf - Edinburgh
Dear Lottie,
Thank you so much for your lovely feedback!
I’m really pleased to hear that Sharon was able to assist you so well.I’ll be sure to pass on your lovely feedback to her.
Sorry to hear you haven’t received your sofa just yet. If you need any updates on your order, please don’t hesitate to get in touch with our customer service team and we’ll be happy to look into it for you.
Thanks again for choosing us and we hope you love your new sofa once it arrives!
Warm regards,
Manny.
Great advice and support in buying our…
Great advice and support in buying our furniture
October 5, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Chris,
Thank you so much for your kind words! I'm really glad we could help and that you're happy with your furniture.
We take pride and care in our services to deliver a premium standard.
Hope to hear from you soon!
Kind regards,
Manny.
All good so far
All good so far . Staff in store were friendly and helpful not too pushy . Website was also helpful . As I looked online for what I wanted then went to see it instore so I was sure it was right. Hopefully the rest of the order will go as smoothly
October 1, 2025
Reply from Loaf - Edinburgh
Hi Carey!
Thanks so much for sharing your experience with us!
It’s great to know that everything has been going smoothly so far. We’re here for you if you need any assistance as you continue your order!
Kind Regards
Jasmin
Excellent customer service
Excellent customer service. The experience was fantastic the team couldn't have been more helpful.
Also the kids were happy colouring and eating tunnocks tea cakes.
September 22, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Scott,
Thank you so much for your lovely feedback!
We’re delighted to hear you had such a fantastic experience and that our team made you feel well looked after. We’re also glad the little ones enjoyed their colouring (and Tunnocks treats!) while you visited, it’s all part of making everyone feel at home.
We look forward to welcoming you back soon!
Warmest Regards,
Paris
Staff in shop extremely helpful.
Staff in shop extremely helpful.
Large selection of fabrics to choose from .
Only slight disappointment for me is the amount Loaf charges for delivery considering you have already paid alot of money for an item , in my case an extra large sofa.
September 23, 2025
Reply from Loaf - Edinburgh
Hi Andrea,
Thank you so much for sharing your feedback!
We’re delighted to hear that our team was helpful and that you enjoyed exploring our wide selection of fabrics.
We completely understand your concern about delivery costs. Please rest assured that this service includes bringing your item to the room of your choice, full assembly and removal of all packaging, so everything is taken care of for a smooth and stress-free experience.
We hope your new sofa brings you comfort and joy for many years to come.
Warm regards,
Paris
All the staff were very helpful and…
All the staff were very helpful and friendly.
Sharon couldn’t have done more and her help was one of the reasons we proceeded with the purchase at that point.
September 27, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi There,
Thank you for your kind words!
We’re delighted to hear that our team made such a positive impression and that Sharon’s support helped with your decision to purchase. We’ll be sure to pass your feedback on to her, it will mean a lot.
Warmest Regards,
Paris
Really friendly staff who weren't pushy…
Really friendly staff who weren't pushy and happy for me to browse on several occassions until I took the plunge and ordered my new bed. Really important to physically be able to see and touch furniture rather just buying online.Show room is lovely as bright, spacious with a wide range of products. Now to save up for my accent chair and sofa.
September 25, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Mairi,
Thank you so much for your lovely feedback! We're so pleased to hear that you felt comfortable browsing and taking your time. Our team will be delighted to know their friendly, no pressure approach made a difference.
You're absolutely right. Being able to see and feel the furniture in person can make such a big impact and I'm glad the Shack helped you make your choice. Enjoy your new bed and we’ll be here when you're ready for that accent chair and sofa!
Kind regards,
Manny.
Great experience so far
Great experience so far. Went to the Loaf showroom in Edinburgh. The staff were very helpful with picking colours and fabrics. Not pushy at all which was nice. Ordered the sofas online as I didn't have my credit card with me. Just waiting for updates on delivery.
September 24, 2025
Reply from Loaf - Edinburgh
Hi James,
Thank you so much for your kind words! We're really glad to hear you had a great experience at our Edinburgh showroom and that the team was able to help you choose the perfect colours and fabrics without any pressure. Ordering online sounds like a smart move. Hopefully it was nice and easy! We'll keep you updated on your delivery, and if you have any questions in the meantime, just give us a shout. Can’t wait for you to get comfy on your new sofas!
Kind regards,
Manny.
Quality in both service & product
Staff are super friendly and very helpful. The furniture is just beautiful, fabulous quality.
September 18, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Ross,
Thank you for shopping with Loaf! We truly appreciate your feedback.
It’s amazing to hear you had such a great experience with our team and that you’re happy with the quality of the furniture. That really means a lot to us. We take great pride in everything we do to ensure we deliver a premium service from start to finish.
We hope you enjoy it for years to come!
Kind regards,
Manny.
Great experience
Great experience. Knowledgeable and attentive staff. Very excited for our sofa to arrive!
September 9, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Mhairi,
Thank you so much for your wonderful feedback!
We can't wait for you to receive and enjoy your new sofa!
Best wishes
Jasmin
A really positive experience so far
A really positive experience so far. I found the staff very friendly, extremely helpful and not at all pushing for a sale.
Lovely showroom. Everything looks top quality.
Looking forward to getting our sofa.
September 7, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Helen,
Thank you so much for your kind words!
We’re delighted to hear that you had such a positive experience with our team and enjoyed visiting the showroom. It means a lot to us that you felt welcomed and never pressured.
We can’t wait for your new sofa to arrive and hope it brings you comfort and joy for many years to come!
Warmest Regards,
Paris
Great showroom and staff with no hard sell
Very helpful and friendly staff who were genuinely helpful without any kind of hard sell. Sam, who showed us round, helped us decide on what would be best suited to our needs was a great ambassador for the company.
September 7, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi,
Thank you for shopping with Loaf! We truly appreciate your feedback.
We're thrilled to hear that Sam made such a positive impression he really is a fantastic ambassador for the team. So glad you felt supported and found something that suits your needs. Hope you love your new piece!
Kind regards,
Manny.
Super friendly staff
Super friendly staff, knowledgeable and a lovely approach when entering the store and during the visit too.
September 5, 2025
Reply from Loaf - Edinburgh
Hi Caitlynn,
Thank you for sharing your wonderful experience with us!
We're thrilled to hear that our team made your visit so enjoyable and welcoming!
We can't wait to have you back soon!
Warm regards,
Jasmin
Positive experience at Loaf Edinburgh
Positive experience all round at Loaf Edinburgh. Spacious showroom, helpful, knowledgeable staff who give you space to browse and very helpful when required. No sense of being pushed into anything, just genuinely keen to help you with your decision. Would recommend.
September 5, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Shona,
Thank you for shopping with Loaf! We truly appreciate your feedback.
So lovely to hear you had such a positive experience at our Edinburgh Shack. The team will be delighted to know their approach hit the right note, helpful when needed and never pushy. Thanks so much for the kind words and recommendation.
Hope to hear from you soon!
Kind regards,
Manny.
My instore experience has been…
My instore experience has been AMAZING…staff have been so patient and helpful. Phone experience has been mixed. While the people have been absolutely lovely I’ve had mixed messages, and confusion with deliveries. Still waiting for a pick up. It’s been 4 weeks.
August 30, 2025
Reply from Loaf - Edinburgh
Hi Laura,
Thank you for shopping with Loaf! We truly appreciate your feedback.
So lovely to hear your experience in our Shack was amazing. The team will be thrilled to know their patience and support made a difference. That said, I'm really sorry to hear about the confusion and delays on the delivery side, especially the wait for the collection. I totally understand how frustrating that must be. We'll make sure your feedback is shared with the right team so we can improve across the board.
I will investigate this matter and contact you directly.
Thanks so much for your honesty and patience!
Kind regards,
Manny.
Friendly
Friendly, helpful, relaxed staff. Gave us room to loaf when needed, there when we needed help or advice.
August 30, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Gareth,
Thank you so much for your lovely review!
We’re really pleased to hear you found our team friendly, helpful, and relaxed. It’s exactly the experience we aim to create. It’s great to know you felt comfortable to browse at your own pace, with support on hand when needed.
We hope you enjoyed your time with us and look forward to welcoming you back again soon!
Warmest regards,
Paris
pleasant environment with helpful staff
Enjoyed shopping for sofa,chair & footstool today. Wendy served us and she couldnt have been more helpful. definitely recommend for quality and service
September 1, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Jacqui,
Thank you so much for taking the time to share your kind words!
We're thrilled to hear you enjoyed your shopping experience with us and that you found the environment pleasant and the team helpful.
Wendy will be especially pleased to know she made such a positive impression, I'll be sure to pass along your lovely feedback to her.
We're so glad you chose us for your sofa, chair, and footstool and we truly appreciate your recommendation. If you need anything else or have any questions as your order progresses, please don't hesitate to get in touch.
Warm regards,
Paris
Awful service and no delivery in sight for months
We were promised a sofa within 6 weeks, and it’s now been 3 months with still no delivery slot in sight. Instead of real updates, we keep getting emails from junior staff blaming yet another fabric delay. Not good enough. This has meant putting off having guests, and the experience has been hugely disappointing. Still no sofa, still no confirmed date. Never using Loaf again and would strongly advise others to look elsewhere.
August 31, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Giulietta,
Thank you for shopping with Loaf!
We truly appreciate your feedback.
My sincere apologies for the issue at hand.
I am currently investigating this matter and will contact you directly.
Kind regards,
Manny.
Great customer service
I knew I wanted a Loaf sofa so thought I better visit the store to have a better idea. I was instantly greeted by an assistant called Sam who had a wealth of knowledge about the sofas and fabrics. He let me browse the shop for as long as I wanted until I had any questions. Lovely shop with plenty of options to pick from. What we wanted wasn’t that straight forward but they made it feel no bother at all. It wasn’t until we were leaving we realised it was only Sam’s third day! Very impressed with this store. Can’t wait for my new sofa to arrive.
August 29, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hello Lorna,
Thank you for the postitive feedback!
I am so glad to hear your Shack visit was perfect.
We appreciate you shopping with us and hope to see you in the Shack again soon.
Kind Regards,
Sav
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