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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional attitude, making the entire process smooth and easy. Many people highlight the exceptional customer service, noting the clear communication and quick response times that contribute to a positive user experience. However, some customers reported dissatisfaction with the service, mentioning issues with unanswered questions and perceived delay tactics. A few other people also expressed concerns regarding the long-term financial implications of the assistance provided, and noted that their questions were not fully addressed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service. Customers praise the quick, efficient, and helpful service,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jamie was a breeze to deal with. Transparent, honest, and found the best result possible for my business loan. Consistent communication throughout the process, always willing and able to handle questi... See more

Rated 5 out of 5 stars

My name is Louis Richards and most recently have dealt with Jamie Knight in getting a business loan for myself. I have to say Jamie has been an absolute pleasure to deal with. He made it all very easy... See more

Rated 5 out of 5 stars

Jonas was patient and steered me through the process. He could have become irritated with me but he maintained his professional and friendly attitude throughout. Bravo


Company details

  1. Alternative Financial Service
  2. Loan Agency

Written by the company

Since 2016, LoansOne has helped Australian businesses get the funds they need, when they need them. 80+ lenders. One simple application. We do the heavy lifting so you can get back to running your business. All business loans, in one place.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

62 reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Impeccable service

My experience with LoansOne was nothing but great. Especially a big thanks to Brianna for going absolutely above and beyond to help me achieve what I was hoping.

Very thorough with communication and striving To deliver the best service possible.
Highly recommend LoansOne!

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Business loan

When I'm about to give up on getting loan,Jonas approach during the process of the loan was top notch and make sure the loan was approved and put smile to my business. Thanks Jonas you have a big heart.

May 4, 2026
Unprompted review
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Rated 5 out of 5 stars

I can not recommend Raz enough

I can not recommend Raz enough! He was so helpful and in constant contact throughout the whole process.
I will be saving his number for any future help as he will be the first person I contact.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Job Lanie

Lanie did an excellent job seeking funds from various lenders and coordinating for our preferences.
She was responsive and helpful at all times.
Very appreciative of the support and result.

April 30, 2026
Unprompted review
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Rated 5 out of 5 stars

I had an amazing experience working…

I had an amazing experience working with Mel at LoanOne. From the very beginning, she was incredibly supportive, knowledgeable, and genuinely cared about helping me achieve the best outcome. She guided me through every step of the process, made everything easy to understand, and was always available to answer my questions.
Thanks to Mel’s dedication and professionalism, my business loan was approved smoothly and much faster than I expected. I truly appreciate her hard work and commitment. I highly recommend Mel to anyone looking for a reliable and trustworthy finance expert. Thank you again, Mel

Fahimeh

April 29, 2026
Unprompted review

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