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Locauto Group - Bari Aeroporto Reviews 

10,649
TrustScore 4.5 out of 5

4.7

Viale Enzo Ferrari, 70128 Palese, Bari / Puglia, IT


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Rated 5 out of 5 stars

Convenient service and friendly staff. The car was handed over and returned very quickly. I had the most basic Fiat Panda. The fuel tank wasn’t completely full, and the car wasn’t exactly new, but t... See more

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Rated 5 out of 5 stars

Sehr zufrieden mit der Autovermietung! Die gesamte Abwicklung war einfach und unkompliziert. Auch die Rückgabe des Fahrzeugs verlief problemlos und schnell. Insgesamt ein sehr guter Service – gerne... See more

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Rated 5 out of 5 stars

Quick, efficient and cheaper than pre-booking from England Walked straight in and had car within half hour as opposed to other rental companies who had queues as long as your arm

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Locauto at Bari Airport. The staff were friendly and professional, and both the pick-up and return process were quick and straightforward. The car was clean, well m... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.7

All reviews

(10,649)

63,412 reviews in the last 12 months

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Rated 5 out of 5 stars

Very valuable company

The car was new and well maintained ,they didn't keep a deposit! I will trust the same company for my next trip in Italy

August 26, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Great experience with Locauto Bari Airport Italy

Top-notch service! I rented a new Peugeot from Locauto in Bari Airport and I couldn't be happier. The car was in pristine condition and performed great. The staff members were incredibly professional, friendly, and very clear in their communication. I will definitely be using them again on my next trip!

August 26, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars
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Reply from Locauto Group - Bari Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 1 out of 5 stars

Rude personal and bad battery

The car had a serious battery problem. Twice during the same weekend, the car would not start, and we had to push it to get it running again.

Unfortunately, our experience with Locauto’s customer service was also very poor. The call center staff were rude and repeatedly ended the calls without even giving us enough time to properly explain the problem.

When we finally managed to explain the situation to someone, the only solution Locauto offered was for us to return to the original rental office to exchange the car. However, we were traveling around Puglia, far from the original office, so doing this would have meant losing almost an entire day of our trip. Locauto did not seem concerned about the inconvenience and simply transferred the responsibility of solving the problem to us.

A rental company should properly check the condition of the battery before giving a car to a customer. Having a car that suddenly does not start is a serious issue, especially when you are traveling in remote areas, far from the rental office, and in very hot weather.

Overall, we were very disappointed with both the condition of the car and the way Locauto handled the situation.

August 26, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Eduardo Ale,thank you for your feedback and giving us the opportunity to explain.
We are deeply sorry to hear about your experience, as our primary goal is always to provide our customers with a professional and reliable service.

We would like to reassure you that all our vehicles undergo careful inspections before being handed over. Unfortunately, technical issues like battery failures can sometimes occur unexpectedly despite these checks.

Regarding the support provided, our priority is always to offer the fastest and most convenient solution available. However, during periods of high demand, limited fleet availability across our locations can make immediate vehicle exchanges exceptionally challenging.

Our Customer service will get in touch with you as soon as possible.

We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

Elisa

Rated 5 out of 5 stars

Absolutely NO hustles even though our…

Absolutely NO hustles even though our pick up time was delayed because of plane delay. Nor any problems at the end of our rental. All went down very smooth contrary to other rentals I’ve done in Italy in the past. Thank you

August 26, 2026
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Reply from Locauto Group - Bari Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Great service

Easy pick up and drop off service. New and clean car

August 24, 2026
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Reply from Locauto Group - Bari Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 4 out of 5 stars

fast and professional

August 3, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Ireneusz,thank you for your review.
We are glad that you enjoyed our professional service.
We look forward to welcoming you back in the future.

Elisa

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. Short pick-up/drop-off time. No deposit required. Almost new car - 15,000 km.
I highly recommend.

August 25, 2026
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Reply from Locauto Group - Bari Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 4 out of 5 stars

It was a good experience

It was a good experience!
Thank you for your professional
Best regards!
Faten

August 25, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Faten,thank you for your review.
We are glad that you enjoyed our service and we hope to welcome you back for a 5-star experience next time!

Chiara

Rated 5 out of 5 stars

Great service

Great service. Fast work, clean and brand new car.

August 17, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 4 out of 5 stars

Reliable, honest, quick, vehicle could be less knocked around

Quick service. Honest (no scams ). not five stars as car had too many knocks and scratches.

August 17, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Andrew,thank you for taking the time to share your feedback! We are delighted to hear that you appreciated our transparency, honesty, and quick service—these values are indeed the core pillars of our business model.
We apologize if the cosmetic state of the vehicle fell short of expectations. To keep our fleet accessible while maintaining high safety standards, minor cosmetic wear (such as light scratches or small scuffs) that does not compromise vehicle safety or performance is not always repaired immediately.
We appreciate your honest review and look forward to providing you with an even better experience on your next rental!
Elisa

Rated 5 out of 5 stars

The team in Bari was amazing

The team in Bari was amazing

August 23, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Very helpful people

Very helpful people. Easy to find location.

August 24, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Very professional

Very nice and professional staff from the beginning until the end and even more I forgot a bag in the car they found it and managed to make the transport home easy

August 15, 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

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