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Locauto Group - Bari Aeroporto Reviews 

10,676
TrustScore 4.5 out of 5

4.7

Viale Enzo Ferrari, 70128 Palese, Bari / Puglia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Everything went well, received a nice car, good for our needs and luggage, and there were no problems at all. We took of course the highest insurance option, to be care free of possible accidents... See more

Company replied

Rated 5 out of 5 stars

We were surprised how easy and comfortable the Locauto experience was. In the airport Bari was the locauto office and after some administration they explained us the way to the pick up place. It was... See more

Company replied

Rated 5 out of 5 stars

Convenient service and friendly staff. The car was handed over and returned very quickly. I had the most basic Fiat Panda. The fuel tank wasn’t completely full, and the car wasn’t exactly new, but t... See more

Company replied

Rated 5 out of 5 stars

I chose this company as they had the best review score on Trustpilot. The checkin desk was easy to find at Bari airport. The process didn't take too long as we came in on a late ish flight. As ther... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.7

All reviews

(10,676)

58,254 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rented a car at Bari which broke down…

Rented a car at Bari which broke down after one day. Was then asked to pick up a substitute car in Lecce. The new car was a down grade so I requested a refund of the price difference. After 6 weeks I'm still waiting for a reply on my complaint and money back.

July 14, 2026
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Reply from Locauto Group - Bari Aeroporto

Hello Claus, thank you for sharing your experience with Locauto. Our Customer Service team is currently reviewing your case. Please note that due to the high volume of inquiries during peak season, it may take a little longer than usual to provide you with an update. We truly appreciate your patience and understanding.
Anna

Rated 5 out of 5 stars

Good reservation procedure

Good reservation procedure. Smooth car pickup. Quick car drop-off.

August 23, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

The pick-up and returning of the car…

The pick-up and returning of the car was very easy. And the car rental is very close to the exit of the airport.

August 23, 2026
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Reply from Locauto Group - Bari Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Friendly and efficient staff to check…

Friendly and efficient staff to check in and out, clean car.

August 30, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Convenient service and friendly staff

Convenient service and friendly staff. The car was handed over and returned very quickly. I had the most basic Fiat Panda. The fuel tank wasn’t completely full, and the car wasn’t exactly new, but they accepted it back without any questions about the condition of the interior — there was quite a lot of sand on the floor from going to the beach.

So, for what I needed, it was a perfect experience.

August 22, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 2 out of 5 stars

Untrustworthy and tragic, but second car was ok


I don’t know whether I would choose Loco auto next time because of first car was total disaster, I wasn’t seen awful and uncleared car. Then I received absolutely awful unclear seat with destroyed cover for my sone. I would not borrow this car and seat to my enemy.

Second car was significantly better but procol didn’t contained all notes about all damages, it was needed to report it to and extend the protocol. Second seat was also better, but …..

Simply it is hard to trust this company because at the end I had a discussion about state of fuel, because requested wasto have it full filled, exactly full filled, but I didn’t receive call full filled. Luckily I had photo documentation for this.

Loco auto team in Bari is totally untrustworthy and tragic.

August 29, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Jan, we are sincerely sorry to hear that you were disappointed with our service. We always strive to provide a seamless experience, and we regret that we missed the mark this time. We will share your feedback directly with our team to improve our standards and ensure this does not happen again. We hope you will give us another chance in the future to provide you with the excellent service you deserve.
Sara

Rated 5 out of 5 stars

Quick & Efficient

Quick, efficient and cheaper than pre-booking from England
Walked straight in and had car within half hour as opposed to other rental companies who had queues as long as your arm

August 24, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Super

Great interaction, very kind people.

August 29, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 4 out of 5 stars

I was able to rent with debit card

I was able to rent with debit card. Super easy going. No trouble when returning the car. Clear instructions.

August 7, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Rok,thank you for taking the time to write this review.
We are glad that you enjoyed our smooth procedures and we hope to welcome you back for an even better experience next time.
Elisa

Rated 5 out of 5 stars

Rental car at Bari airport

The crew in the office and in the parking area was very friendly and professional. The whole process was very fast and uncomplicated. We rented a Nissan Qashqai, it was quite new and really perfect for the streets in this area. Absolute recommendation!

August 27, 2026
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Reply from Locauto Group - Bari Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Great service

Great service - made everything very easy. Thanks to the team at Bari airport.

August 21, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Sehr zufrieden mit der Autovermietung

Sehr zufrieden mit der Autovermietung! Die gesamte Abwicklung war einfach und unkompliziert. Auch die Rückgabe des Fahrzeugs verlief problemlos und schnell. Insgesamt ein sehr guter Service – gerne wieder!

Very satisfied with the car rental service! The entire process was easy and straightforward. Returning the car was also quick and hassle-free. Overall, a great experience and excellent service – highly recommended!

August 27, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

The company

The company, the car, the service, the staff, it was all great! Thank you. I will definitely be recommending this company to friends or using again when I visit again :-)

August 22, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Very prompt

Very prompt, everything handled very quickly, no hidden fees, and the initially agreed price is honored right to the end. The vehicles are new, clean, and run flawlessly. The staff is very kind and friendly!!! Thank you!

August 27, 2026
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Reply from Locauto Group - Bari Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Very valuable company

The car was new and well maintained ,they didn't keep a deposit! I will trust the same company for my next trip in Italy

August 26, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Great experience with Locauto Bari Airport Italy

Top-notch service! I rented a new Peugeot from Locauto in Bari Airport and I couldn't be happier. The car was in pristine condition and performed great. The staff members were incredibly professional, friendly, and very clear in their communication. I will definitely be using them again on my next trip!

August 26, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 4 out of 5 stars

Everything was in accordance with the…

Everything was in accordance with the reservation.

August 19, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Aleksander,thank you for taking the time to write this review.
We are glad that everything went well and we hope to welcome you back for a 5-star experience next time.

Elisa

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