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Locauto Group - Catania Aeroporto Reviews 

16,505
TrustScore 4.5 out of 5

4.7

Aeroporto Fontanarossa, 95121 Catania, Catania / Sicilia, IT


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Rated 5 out of 5 stars

Very professional and helpful staff! Great exeperience renting from Locauto, right from the terminal desk! Cristina was awesome! She helped us with some card issues and she was super nice overall... See more

Company replied

Rated 5 out of 5 stars

Our flight was redirected to a different airport but Locauto dealt with this smoothly. Their phone line was promptly answered each time i called and the desk at Catania airport was open until midni... See more

Company replied

Rated 5 out of 5 stars

I rented a car for my trip, and the overall experience exceeded my expectations in every way. Speed: The pick-up and drop-off processes were amazingly fast. No unnecessary delays or tedious paperw... See more

Company replied

Rated 5 out of 5 stars

The staff at both Palermo and Catania were both polite and helpful. Georgia at Catania met us with a cheerful smile and explained the returns process whilst speaking excellent English. Fast pick up an... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Catania Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020405. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Aeroporto Fontanarossa, 95121, Catania, Catania / Sicilia, Italy

  • +39 0243020405
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4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.7

All reviews

(16,505)

58,948 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything worked fine

Everything worked fine! We were served by Alessio.

September 4, 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Alessio was great

Alessio was great

September 4, 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Emmanuele

Emmanuele, was extremely helpful and acted with great professionalism. Would not hesitate to recommend him to all my friends.

September 3, 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 4 out of 5 stars

everything good

August 27, 2026
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Reply from Locauto Group - Catania Aeroporto

Dear Vlad,thank you for your review.
We are glad taht you enjoyed our service and we hope to welcome you back for a 5-star review next time!

Elisa

Rated 5 out of 5 stars

Great service

Great service and staff and the car march exactly what I have booked. Also receiving and dropping the car was super easy 😁

August 30, 2026
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Reply from Locauto Group - Catania Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

The customer service was perfect

The customer service was perfect. They should receive a very good raise :)

August 26, 2026
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Reply from Locauto Group - Catania Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 4 out of 5 stars

Fast service

Fast service , no big problems only car category I received was a little bit lower than i ordered and with this I'm not so happy ( there is the difference between Peugeot 308(ordered and paid) and Hyundai Kona (received and paid) !!!)

August 26, 2026
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Reply from Locauto Group - Catania Aeroporto

Dear Maciej,thank you for taking the time to write this review.
We are glad that you enjoyed our service. However, we apologize if the car model didn't meet your expectations this time. We hope to welcome you back soon for a better experience.

Elisa

Rated 5 out of 5 stars

Very easy experience even for a first-timer

It was my first time renting a car, and it could not have been any easier. The Locauto staff in Sicily were really efficient and quick both during car pick-up and drop-off. They were forward and transparent when showing me the scratches the car already had, and gave me all the necessary time to take as many photos as needed. I rented an Opel Corsa, which turns out to be an excellent car, and which was in perfect condition. The car drop-off took a total of 1 minute, and there were no unfortunate surprises. I would only advise the reader to be well aware of the insurance they have contracted in advance, because once you get there, they bomb you with numbers, prices and information trying to convince you that you should pay an additional coverage, which can be confusing. In my case, I had gotten an external insurance to cover the excess so I did not pay any additional amounts and that was just fine. Highly recommendable!

August 30, 2026
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Reply from Locauto Group - Catania Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Great service and cars

Great service and cars. Highly recomended!

September 1, 2026
Locauto Group - Catania Aeroporto logo

Reply from Locauto Group - Catania Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

The rental agreement was excellent and…

The rental agreement was excellent and there was no issues with the car and on return we returned the keys and handover was excellent and quick.

August 30, 2026
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Reply from Locauto Group - Catania Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Good service and almost new car.

The car was almost new. It drives good and was clean.

The return was quick and the employe was friendley.

August 30, 2026
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Reply from Locauto Group - Catania Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 2 out of 5 stars

Disappointing Car and Unprofessional Counter Service

The lady who dealt with me at the airport counter was very unprofessional and quite annoying. She kept pushing me to buy the full insurance and seemed irritated when I declined.

The car itself was also disappointing old, outdated and in poor condition, despite me booking an Audi A3, and it was even showing that the service was overdue. The only positive part of the experience was the staff members outside the airport who handled the actual car handover; they were very helpful and professional.

August 31, 2026
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Reply from Locauto Group - Catania Aeroporto

Hello Mr. Arif, thank you for choosing Locauto and for sharing your experience. We truly appreciate your feedback, as it helps us address issues and find solutions to continuously improve our service.
Sara

Rated 5 out of 5 stars

Service and new car

Service
New car
No worries

August 31, 2026
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Reply from Locauto Group - Catania Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Good quality cars and vast selection of…

Good quality cars and vast selection of models to choose from as you need, excellent staff service, my first choice for car rental 👍👍

August 31, 2026
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Reply from Locauto Group - Catania Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 1 out of 5 stars

I had a defect

I had a defect, they didn't help me at all, and I even added oil to it at my own expense.

August 31, 2026
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Reply from Locauto Group - Catania Aeroporto

Hello Vazul, thank you for choosing Locauto and for sharing your experience with us. We sincerely apologize for the low oil level in your vehicle. If you purchased oil, you can request a refund by submitting your receipt to our Customer Service team at this link: https://portale.locautorent.com/websitecs/cs-home.aspx. We hope to have the opportunity to welcome you back in the future.
Sara

Rated 5 out of 5 stars

Alessio was a great and very nice…

Alessio was a great and very nice person, helped us get the car back. Great service

August 31, 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

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