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Locauto Group - Catania Aeroporto Reviews 

16,516
TrustScore 4.5 out of 5

4.7

Aeroporto Fontanarossa, 95121 Catania, Catania / Sicilia, IT


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Rated 5 out of 5 stars

Very professional and helpful staff! Great exeperience renting from Locauto, right from the terminal desk! Cristina was awesome! She helped us with some card issues and she was super nice overall... See more

Company replied

Rated 5 out of 5 stars

Our flight was redirected to a different airport but Locauto dealt with this smoothly. Their phone line was promptly answered each time i called and the desk at Catania airport was open until midni... See more

Company replied

Rated 5 out of 5 stars

I rented a car for my trip, and the overall experience exceeded my expectations in every way. Speed: The pick-up and drop-off processes were amazingly fast. No unnecessary delays or tedious paperw... See more

Company replied

Rated 5 out of 5 stars

The staff at both Palermo and Catania were both polite and helpful. Georgia at Catania met us with a cheerful smile and explained the returns process whilst speaking excellent English. Fast pick up an... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Catania Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020405. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Aeroporto Fontanarossa, 95121, Catania, Catania / Sicilia, Italy

  • +39 0243020405
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4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.7

All reviews

(16,516)

59,174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality cars and vast selection of…

Good quality cars and vast selection of models to choose from as you need, excellent staff service, my first choice for car rental 👍👍

August 31, 2026
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Reply from Locauto Group - Catania Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 1 out of 5 stars

I had a defect

I had a defect, they didn't help me at all, and I even added oil to it at my own expense.

August 31, 2026
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Reply from Locauto Group - Catania Aeroporto

Hello Vazul, thank you for choosing Locauto and for sharing your experience with us. We sincerely apologize for the low oil level in your vehicle. If you purchased oil, you can request a refund by submitting your receipt to our Customer Service team at this link: https://portale.locautorent.com/websitecs/cs-home.aspx. We hope to have the opportunity to welcome you back in the future.
Sara

Rated 5 out of 5 stars

Alessio was a great and very nice…

Alessio was a great and very nice person, helped us get the car back. Great service

August 31, 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

It was my seconda time with locaauto…

It was my seconda time with locaauto and it was great

August 30, 2026
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Reply from Locauto Group - Catania Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Car was clean

Car was clean, and all was ready on time. Professional service.

August 29, 2026
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Reply from Locauto Group - Catania Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Thanks for the easy pick up and Return…

Thanks for the easy pick up and Return of the Jeep car. We loved the Service and especially the kindness of Vincenzo.

August 30, 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 4 out of 5 stars

Good service

We were informed that if we were late to pick up the car, the company did not guarantee that they would be able to hold it, so I wrote a slightly later time in case the plane was delayed. When I arrived earlier, they told me that they did not have such a car at the moment, but they could lend me another one, which was more expensive, for 100€. We waited for an hour and they still did not have that particular car. The situation was the same for the people standing nearby. We got a new car, really good, pick-up and return were easy. Satisfied with the service

August 18, 2026
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Reply from Locauto Group - Catania Aeroporto

Dear Jurgita,thank you for taking the time to share your experience with us.

We are very glad to hear that everything was resolved for the best in the end! It is wonderful to know that you thoroughly enjoyed the brand-new car provided and that you found both the pick-up and return processes to be quick and easy.

We truly appreciate your patience and we hope to welcome you back soon for a flawless, 5-star experience!
Elisa

Rated 5 out of 5 stars

Alessio

Alessio

Very good experience

August 29, 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Top rental

Top car’s rental

August 22, 2026
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Reply from Locauto Group - Catania Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Renting with Locauto was a great experience

Locauto was reliable, flexible, helpful and fair with their pricing. I recommend their services.

August 28, 2026
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Reply from Locauto Group - Catania Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Excellent car rental company

Excellent car rental company. High-quality, fast work of employees, high service culture. Good, technically sound, clean cars. In Italy I always choose Locauto.

August 26, 2026
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Reply from Locauto Group - Catania Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Friendly staff

Friendly staff, nice car… probably the best experience I’ve ever had hiring a car! Hiring a car is usually a very tedious and painful experience, but this was much better than I was expecting! Thanks Locauto.

August 27, 2026
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Reply from Locauto Group - Catania Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

We have a very good experience with…

We have a very good experience with this renting Car Company, very good Service and nice people
Thank you so much

August 26, 2026
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Reply from Locauto Group - Catania Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Alessio was very kind.

Alessio was very kind.
Everything great.
Good conversation.

August 26, 2026
Unprompted review
Locauto Group - Catania Aeroporto logo

Reply from Locauto Group - Catania Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Excellent

Fantastic car.

August 19, 2026
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Reply from Locauto Group - Catania Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Alessio

Alessio - team cta. Very good experience. Perfect experience thanks

August 26, 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 1 out of 5 stars

Attempt to extort money for imaginary…

Attempt to extort money for imaginary damage after return, never again

August 21, 2026
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Reply from Locauto Group - Catania Aeroporto

Dear Marcin,thank you for sharing your feedback and giving us the opportunity to explain.
We are truly sorry to hear about your dissatisfaction. We understand how frustrating it can be to receive a damage charge, but we would like to clarify that we perform a joint check-out inspection at the time of pick-up to verify the initial condition of the vehicle together.

In this case, a discrepancy was detected upon return compared to the vehicle's initial condition. If you need detailed documentation regarding your rental, please do not hesitate to contact our Customer Service team by clicking here:https://portale.locautorent.com/websitecs/cs-home.aspx

We hope to have another opportunity to welcome you back for a much better experience.

Elisa

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