We had a smooth and hassle-free rental experience with Locauto, and the Škoda Kamiq 1.0 TSI (115 hp) was an absolute pleasure to drive throughout our trip. The car was handed over in great condit... See more
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Location
Switch locationPalermo - Aeroporto Punta Raisi 1, Terminal, 90045 Cinisi, Sicilia, IT
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Insurance price is not clearly stated when booking, and it is in the end pretty expensive with insurance. When it comes to the employees we didn‘t have really good experience, they were pretty uninter... See more
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Everything went smoothly without any problems. I rented the car through the DiscoverCars app. At the airport reception desk, the employee informed me that it would be better to purchase insurance... See more
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Everything went smoothly. The only downside was that one employee at the airport desk wasn’t particularly friendly. However, all the other staff members, both when picking up and returning the car, we... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Palermo Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Palermo - Aeroporto Punta Raisi 1, Terminal, 90045, Cinisi, Sicilia, Italy
- +39 0243020408
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4.7
Excellent
10K reviews
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A perfect experience
It was seamless, with no hidden costs. Everyone was professional; it was a perfect experience.
July 29, 2026
Reply from Locauto Group - Palermo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Everything was fine
August 5, 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
The only thing I didn’t like was the way the insurance was handled. I arranged everything over the phone with one company, including purchasing full insurance, but when I arrived to pick up the car, I
The only thing I didn’t like was the way the insurance was handled. I arranged everything over the phone with one company, including purchasing full insurance, but when I arrived to pick up the car, I found out that the company I had been dealing with wasn’t actually the company renting me the car. They were a broker working with the rental company.
The employee at the counter told me that the insurance I had already paid for was not valid with the rental company itself. She explained that if anything happened to the car, I would have to pay the rental company first and then contact the broker afterwards to try to get reimbursed.
I find this completely unacceptable. If I pay for insurance, I expect to be covered directly, not to pay out of my own pocket first and hope to get my money back later. This feels like a very misleading system, and I think other customers should be aware of it before booking.
Fortunately, everything was fine with the car until the end of the rental period, so I didn’t have to deal with this unnecessary hassle. However, if something had happened, the situation could have been very different.
August 5, 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Konstantin,thank you for sharing your feedback with us. We are pleased to hear that your rental went smoothly and that the car was returned without any issues.
At the same time, we completely understand your frustration regarding how the insurance works when booking through a third party, and we appreciate the opportunity to clarify this process.
When you book a vehicle through a third-party broker, any coverage or excess refund protection you purchase from them is a separate contract between you and that broker. Because Locauto is the direct car rental operator and not the broker, our system does not have visibility into the specific third-party policies you selected during your online reservation.
For this reason, our counter staff is trained to clearly explain our standard rental conditions and offer our own direct coverage options. These direct products allow damage claims to be handled immediately on-site without requiring you to pay out of pocket first. However, accepting our additional coverages is always completely optional, and our customers remain entirely free to choose whether to stick with their broker’s policy or add our direct protection.
We regret that this distinction caused confusion or distress during your pick-up, and we will continue working to ensure our rental terms and counter explanations are as clear and transparent as possible.
We thank you again for your valuable feedback and hope to welcome you back for a smoother journey in the future.
Elisa
Reply from Locauto Group - Palermo Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
It was very easy på rent by locauto
It was very easy på rent by locauto. The car was brand new and everything just went perfectly.
July 28, 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
Excellent car rental experience
Excellent car rental experience
The staff was friendly professional and efficient
No need for credit card, a debit card was enough witch made the rental process more convenient.
The pick up and the drop off process was quick and easy.
I highly recommend this company.
July 25, 2026
Reply from Locauto Group - Palermo Aeroporto
Many thanks, see you soon! Erika
Reply from Locauto Group - Palermo Aeroporto
Dear Ismael,thank you for sharing your experience.
We are glad that you enjoyed our service and we hope to welcome you back and earn a 5-star rating next time.
Elisa
Car rental as it should be
Car rental as it should be. Excellent location in the terminal, fast service, clean car.. Piedro was nice, helpful. Thank you.
August 3, 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Very nice customer service
Very nice customer service. Brand new vehicle with nice features. Pleasant guys for check-in and check-out. Easy booking process.
August 2, 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Reply from Locauto Group - Palermo Aeroporto
Thank you for the great review! Stefania
Friendly staff
Friendly staff, easy pickup and return, and no deposit required. I didn’t get the exact car I booked, but I received a similar and slightly larger car.
July 31, 2026
Reply from Locauto Group - Palermo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Professional service
No queues when I arrived at Palermo. Friendly , professional service at the desk, easy car pick up. No hard sell on insurance. Likewise easy drop off at Catania with attentive staff who were polite and willing to help.
July 18, 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Picked up in Palermo dropped off in…
Picked up in Palermo dropped off in Catania.....all very smooth. Car was great, no problems.
August 2, 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Easy and effortless process
Easy process when picking up, even got a better car that we reserved and the return was quick and without any problems as well. The car was in good condition.
August 2, 2026
Reply from Locauto Group - Palermo Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Reply from Locauto Group - Palermo Aeroporto
Many thanks, see you soon! Erika
Reply from Locauto Group - Palermo Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Fast response,nice car for money
August 1, 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Very uncomplicated and good
Very uncomplivcated and fast. Car was quite new and clean. Nothing to complain
July 31, 2026
Reply from Locauto Group - Palermo Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Good experience…
Everything was ok except the outside cleaning of the car.
Pietro was super professional.
July 24, 2026
Reply from Locauto Group - Palermo Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Car was not clean as it should be
Car was not clean as it should be
Quiite big one, is possitive
Full cover was expecting from my to buy, but i already bought online before, quite strange.
July 11, 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Petr, thank you for sharing your experience with Locauto. We sincerely apologize for providing a vehicle that did not meet our cleanliness standards; your feedback is highly valuable in helping us improve our service. Regarding your insurance, please note that we are unable to view coverage purchased outside of Locauto, as this is a separate agreement between you and the booking intermediary. For this reason, our staff explained our direct full coverage options to you, which are always completely optional.
Anna
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