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Locauto Group - Palermo Aeroporto Reviews 

10,366
TrustScore 4.5 out of 5

4.7

Palermo - Aeroporto Punta Raisi 1, Terminal, 90045 Cinisi, Sicilia, IT


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Rated 5 out of 5 stars

Everything went smoothly without any problems. I rented the car through the DiscoverCars app. At the airport reception desk, the employee informed me that it would be better to purchase insurance... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly. The only downside was that one employee at the airport desk wasn’t particularly friendly. However, all the other staff members, both when picking up and returning the car, we... See more

Company replied

Rated 5 out of 5 stars

​We had a smooth and hassle-free rental experience with Locauto, and the Škoda Kamiq 1.0 TSI (115 hp) was an absolute pleasure to drive throughout our trip. ​The car was handed over in great condit... See more

Company replied

Rated 5 out of 5 stars

Considering the fact that we had an urgent need to rent a car for 2 weeks in PMO airport, because pre booked rental company didn’t want to give us a car without IDP (which is not mandatory by the Ital... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Palermo Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Palermo - Aeroporto Punta Raisi 1, Terminal, 90045, Cinisi, Sicilia, Italy

  • +39 0243020408
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Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(10,366)

59,738 reviews in the last 12 months

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Rated 5 out of 5 stars

Locauto Car Rental in Palermo

I've used Locauto's services several times and recommend them for their reliability and excellent customer service. The paperwork, picking up the car, and returning it - everything was quick and easy. Since the previously reserved car was not available, a higher-class vehicle (hybrid) was provided at no additional charge.

September 9, 2026
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Reply from Locauto Group - Palermo Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Perfect

Perfect, no problems

September 3, 2026
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Reply from Locauto Group - Palermo Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect, fast check in & fast check out.

September 9, 2026
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Reply from Locauto Group - Palermo Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Taking out and getting the car back was…

Taking out and getting the car back was simple and easy. All in all there was no fuss about the car or the whole procedure.

September 9, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 4 out of 5 stars

Fast and friendly service

Fast and friendly service, very good car, but: - the fuel tank wasn't completely full (700 km range) when I picked it up, yet I returned it full (850 km range); - interior and exterior cleanliness was very poor.

September 8, 2026
Rated 5 out of 5 stars

New car, great staff, reasonable damage assessment

Polite and helpful staff, almost new car in very good condition (8k kilometers), no issue (and no damage fee) with small scratches which are unfortunately unavoidable on Sicily

September 5, 2026
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Reply from Locauto Group - Palermo Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 1 out of 5 stars

Mauvais souvenir

I rented a vehicle, but they offered me one that didn't match the type I'd chosen. The vehicle was very dirty inside and out. The staff couldn't get me to use the navigation system after 60 minutes. On the second day, our vehicle was out of oil. I bought a can of oil and provided the receipt with photos of the dashboard. I was reimbursed after six weeks, even though I sent all the necessary documents within 24 hours.

June 24, 2026
Rated 5 out of 5 stars

Experience was smooth and overall no…

Experience was smooth and overall no complaints!

September 8, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Great

Easy process to rent at Palermo airport. Returning was easy also. Would recommend

September 7, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Perfect

Everything was smooth, people from locauto were extremely nice and efficient, we had no problem with the car

August 15, 2026
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Reply from Locauto Group - Palermo Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 2 out of 5 stars

Very poor customer service

Very poor customer service. No one answers on many number on Sunday. We were waithing and calling for 4hours to finally get help. (Not a problem if soneone wouldnt say the tow car will be there in 5 minutes and then there is noone for the next 2hours.) thank god we took ful kasko additionally, but then the rent became so expensive we could have use taxi for everything for the whole week for the same amount of money and no stress..

September 3, 2026
Rated 5 out of 5 stars

Excellent experience!

Friendly people, easily accessible, and they don't nitpick over tiny pre-existing scratches just to bill you more. Excellent experience!

September 4, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Great experience with Locauto – The Škoda Kamiq was the perfect rental!

​We had a smooth and hassle-free rental experience with Locauto, and the Škoda Kamiq 1.0 TSI (115 hp) was an absolute pleasure to drive throughout our trip.
​The car was handed over in great condition, spotless, and very well-maintained. The 1.0 TSI engine delivered the ideal balance between fuel efficiency and lively performance, handling both motorway drives and local roads with ease. Despite its compact exterior—which made parking stress-free—the interior offered plenty of room and comfortable luggage space.
​Returning the vehicle at Palermo Airport was quick and transparent, and the digital check-in report gave us complete peace of mind. A big thank you to the Locauto team for the reliable service and providing such a great car.
​Highly recommended – we would definitely rent with Locauto again!

September 5, 2026
Locauto Group - Palermo Aeroporto logo

Reply from Locauto Group - Palermo Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Booking process was efficient and…

Booking process was efficient and friendly. I speak English and the communication was great. Return of the rental was simple - I was told where to park and left the keys in the car and went to the airport.

August 28, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 4 out of 5 stars

Good fast and no nonces

Just a good company to rent a car

August 28, 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear Jos,thank you for your review.
We are glad that you enjoyed our service and we hope to welcome you back soon for a 5-star experience next time!

Elisa

Rated 5 out of 5 stars

Simple process

Simple process, no complications, good price.

September 3, 2026
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Reply from Locauto Group - Palermo Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Perfect experience with Locauto.

Perfect experience with Locauto.
I recommend deeply.

A bit sad the car didn't have Android Auto / Car play.

Everything else was perfect.

September 3, 2026
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Reply from Locauto Group - Palermo Aeroporto

That's great to hear! See you soon, Angelo

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