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Locauto Group - Palermo Aeroporto Reviews 

9,830
TrustScore 4.5 out of 5

4.7

Palermo - Aeroporto Punta Raisi 1, Terminal, 90045 Cinisi, Sicilia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Quick and smooth processing both at the terminal check-in and during the car handover at the parking lot. In the terminal, we were also told that it would be advantageous to pay for the fuel in advanc... See more

Company replied

Rated 5 out of 5 stars

The rental process was incredibly smooth from start to finish. Picking up and returning the vehicle at PMO airport was fast, efficient, and completely hassle-free. I was also thrilled to receive a br... See more

Company replied

Rated 4 out of 5 stars

Will I come to them again, probably yes.Polite staff, but the car was a little dirty and not prepared for the next customer, there were no carpets, damage to the roof was not included in the documents... See more

Company replied

Rated 4 out of 5 stars

Reliable and efficient. Car was in good condition and they are fast to give the car and take it back. Access to both airport and Palermo office is easy. A bit more friendliness would be appreciated... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Palermo Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Palermo - Aeroporto Punta Raisi 1, Terminal, 90045, Cinisi, Sicilia, Italy

  • +39 0243020408
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Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(9,830)

62,555 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience!

Getting the car was easy. Everything was ready. Staff was friendly!
Overal great expirience.

July 20, 2026
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Reply from Locauto Group - Palermo Aeroporto

Many thanks, see you soon! Erika

Rated 4 out of 5 stars

Reliable and efficient

Reliable and efficient. Car was in good condition and they are fast to give the car and take it back. Access to both airport and Palermo office is easy.

A bit more friendliness would be appreciated though.

July 26, 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear Alexandre,thank you for sharing your experience.
We are glad that you enjoyed our fast service.
At the same time,we are sorry that you didn't appreciated our Customer Service.
We will share your feedback with the local team to improve our service.
We hope to welcome you for an even better experience next time!
Chiara

Rated 4 out of 5 stars

Not too bad .

Will I come to them again, probably yes.Polite staff, but the car was a little dirty and not prepared for the next customer, there were no carpets, damage to the roof was not included in the documents, but even when it was handed over, it was issued to me, but next time I will ask to replace the car, or if there is no second one, I will have to ask to cancel the booking.

July 27, 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear Vitalii,thank you for taking the time to share your experience with us. We are pleased to hear that you appreciated the politeness and helpfulness of our team!
At the same time, we sincerely apologize that the vehicle's cleanliness did not meet our usual high standards. Please rest assured that we are taking immediate action to review and strengthen our vehicle cleaning procedures.
Regarding the vehicle condition, we would like to reassure you that no charges were applied for any damage to the roof. If you require complete copy of your rental documentation or invoice, our Customer Service team will be happy to assist you through the following link:https://portale.locautorent.com/websitecs/cs-home.aspx
We truly appreciate your constructive feedback, as it helps us improve, and we hope to welcome you back for a seamless experience next time!

Elisa

Rated 5 out of 5 stars

Excellent experience with Locauto

Excellent experience with Locauto. The staff was professional, friendly, and very helpful throughout the entire rental process. Both pickup and return were quick and efficient, making everything smooth and hassle-free. Overall, a great rental experience. I would definitely use Locauto again and highly recommend them.

July 27, 2026
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Reply from Locauto Group - Palermo Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Quick and smooth processing

Quick and smooth processing both at the terminal check-in and during the car handover at the parking lot. In the terminal, we were also told that it would be advantageous to pay for the fuel in advance—meaning we pick up the car with a full tank and return it empty—as it is difficult to find a gas station around Palermo Airport. At first, we were naturally skeptical, but we decided to go with this offer anyway. In the end, we were extremely grateful that we did.

July 19, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Quick and easy

Locauto is always a great choice when renting at the Palermo airport. Staff is good and quick and cars are excellent.

July 26, 2026
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Reply from Locauto Group - Palermo Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 3 out of 5 stars

Good car, poor instructions about location in Catania

In Catania airport no navigation signs to Locauto. Poor instruction about the location provided by staff. Very difficult to find it. Car was good.

July 25, 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear Martin,thank you for your feedback.
We are glad that you enjoyed our car.
On the other hand we are sorry for the difficulty in finding our car return area.
Unfortunately, signage placement is strictly regulated by the airport authority, so we have limited control over it.
Nevertheless, we will share your feedback with the relevant department to improve the communication provided by our staff at the counter.
We look forward to welcoming you back for a smoother experience.
Chiara

Rated 5 out of 5 stars

Trip Saver Car rental Company

We originally booked with another car company. I had no idea that there’s a difference for out-of-country citizens as I was unable to continue with that reservation. Luckily, we tried the American companies, specifically Enterprise located with Locauto Group. With no problem at all, the gentleman helped us get our contract initiated for our stay in Palermo. The services were efficient and friendly and very understanding of our situation.

July 20, 2026
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Reply from Locauto Group - Palermo Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

The process of renting it was very…

The process of renting it was very quick ,the staff there were fast and relible

July 13, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Best choice

Nice new and clean car. Best service, fast, no problem with check in/check out.

July 23, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

New car

New car. Very efficient staff.

July 9, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

I am very satisfied with the fast…

I am very satisfied with the fast services of Locauto. I got a completely new car. Returning of the car was quick and smooth without any problems.

July 22, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Great!!

Helpful, professional and helpful staff! All the process was smooth and easy! The fact they do not take any deposit from you is a very big plus!!

July 15, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Smooth rental process & great car!

The rental process was incredibly smooth from start to finish. Picking up and returning the vehicle at PMO airport was fast, efficient, and completely hassle-free. I was also thrilled to receive a brand-new Jeep Avenger that drove perfectly, with surprising trunk space for a family of 4 despite being such a compact car.
The only real downside was that the car hadn't been cleaned properly before I got it. There was quite a bit of sand left over both on the seats and in the trunk. Aside from that minor issue, it was a top-notch service, and I would definitely rent from them again!

July 22, 2026
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Reply from Locauto Group - Palermo Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Great experience

Great experience, no issue at pickup, no surprises after car drop off. Would definitely recommend

July 15, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for your feedback! Fausto

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