Banner for Locauto Group - Pisa Aeroporto

Locauto Group - Pisa Aeroporto Reviews 

4,378
•
TrustScore 4.5 out of 5

4.7

Piazzale Mario Cobianchi SNC, 56121 Pisa, Pisa / Toscana, IT

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

The assistant at Pisa airport was excellent. She was extremely helpful and spoke English. However the drop off at Milan was challenging as we could not find the entrance. A map would be helpful, as... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with the car rental! The car was clean, comfortable, and in great condition. The service was professional, friendly, and everything went smoothly from start to finish. The whole p... See more

Company replied

Rated 5 out of 5 stars

We had a great experience renting the car! The pick-up process was very easy and smooth, and Simona was exceptionally kind, friendly, and helpful. She gave us useful advice and clear explanations to m... See more

Company replied

Rated 5 out of 5 stars

Excellent service, quick pickup, and a good fuel policy. I was offered a better car than the one I had booked, for the same price. The car was in excellent condition with a clean interior. Dropping th... See more

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Pisa Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020421. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.


Contact info

  • Piazzale Mario Cobianchi SNC, 56121, Pisa, Pisa / Toscana, Italy

  • +39 0243020421
Promotion box for Locauto Group - Pisa Aeroporto

Unisciti a MyLocauto Friends

Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,378)

61,514 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cool row smh r

Cool row smh

September 21, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 4 out of 5 stars

VW T Roc

Fairly new car, ready to go on arrival. Renting experience was straightforward.
Only problem was auto hold and the reversing camera were not working on the VW T Roc which was a bit of a nuisance

September 25, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Dear D Barnwell,thank you for your review.
We are glad that you enjoyed our service despite the issues with the car. We have taken your feedback to heart to improve our vehicle checks, and we hope to welcome you back for a 5-star experience next time!
Elisa

Rated 5 out of 5 stars

Everything was good

Everything was good. Professional, nice staff. Good rental company.

September 24, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 4 out of 5 stars

Very easy to deal with super friendly…

Very easy to deal with super friendly staff .Went over the car at the beginning with you so to show you any damage or marks on the car which was good will definitely use this company again when I return to Italy

September 27, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Dear Michele,thank you for your kind review.
We are thrilled to hear that you enjoyed our friendly staff and we look forward to welcoming you back soon.

Elisa

Rated 5 out of 5 stars

Easy pickup

Easy pickup, friendly staff, good condition of car and everything explained. Don't forget to hire a booster seat if you have children under the 1.5m tall

September 27, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

I recommend the Locauto

I recommend the Locauto. The car rental process went smoothly and without any problems. We are very pleased.

September 27, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Seamless collection of car

Seamless collection of car , car was perfect and seamless drop off. Staff were great

September 26, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Overall service

Overall service, quality and kindness

September 19, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

We picked up the car from Pisa Airport

We picked up the car from Pisa Airport. The customer service staff were friendly, and the price was competitive. Everything went smoothly and reliably, and we were happy with the car. There were no issues, and our holiday went wonderfully. Thank you.

September 25, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Good customer service

Good customer service, with a well-presented vehicle. It was bigger than had been booked, but this was not a problem.

September 22, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Efficient operation.

September 24, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 4 out of 5 stars

Top service

CAR in good condition, top service & personel, but pricy

September 23, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Dear Wim,thank you for taking the time to share your review!

We are delighted to hear that you enjoyed our service.
Regarding our rates, we would like to share that our pricing is dynamic and fluctuates based on market demand, seasonal factors, and vehicle availability. We always strive to maintain a high standard of quality and service while keeping our prices competitive.

We truly appreciate your feedback and look forward to welcoming you back again in the future!
Elisa

Rated 5 out of 5 stars

Hasslefree hire

Good experience except for finding the Milan drop off was a bit of an issue.

September 23, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Great

Great, new, very clean car. Very good service.

September 16, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

It was a nice experience

It was a nice experience. The booking process was easy. The car was as requested. The interaction with the staff was good. We’ve had full insurance and everything was plug and play.

September 15, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for your feedback! Fausto

Rated 3 out of 5 stars

We had great difficulty getting petrol…

We had great difficulty getting petrol before returning the car. We tried three different petrol stations, all of which were out of petrol. As we would otherwise have n=missed our flight we had no choice but to return the car without refilling. This cost us a "refuelling fee" of €50.00 plus the petrol at an elevated price. This left us feeling we had been badly treated.

September 14, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Dear Patrick,Thank you for sharing your feedback, and we are truly sorry to hear about the difficulties and stress you experienced while searching for a petrol station before your flight.

We completely understand how frustrating this situation must have been. To help customers avoid last-minute delays and stress when heading to the airport, Locauto offers a Pre-Paid Fuel option, which allows you to return the vehicle without needing to refill it yourself.

When the vehicle is returned without a full tank, the Refuelling Service fee and fuel costs are automatically applied in accordance with the terms and conditions outlined on our website (locautorent.com) and signed at the start of the rental agreement.

We regret that this was not communicated clearly at pickup, and we appreciate your feedback as it helps us improve how we inform our customers. We hope to have the opportunity to welcome you back for a smoother experience in the future.
Elisa

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look