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Locauto Group - Pisa Aeroporto Reviews 

4,204
TrustScore 4.5 out of 5

4.7

Piazzale Mario Cobianchi SNC, 56121 Pisa, Pisa / Toscana, IT


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See what reviewers are saying

Rated 5 out of 5 stars

We have used Locauto at Pisa airport for several years. There is rarely more than one person in the queue at the rental desk, so quick to collect car and be on our way. There is no pressure to buy add... See more

Rated 5 out of 5 stars

Pick up of rental car well organized (we were lucky not having a queue in the rental office). Car in good technical shape (existing damages well documented in the car history) and clean (inside... See more

Company replied

Rated 5 out of 5 stars

From the booking process to the pick-up to the drop-off everything was smooth sailing. The car was almost new, worked perfectly and was a joy to ride. The staff at the rental agency were very kind, pr... See more

Company replied

Rated 3 out of 5 stars

I appreciated how easy and affordable Locauto was for renting a car next-day in Italy. While a lot of rental companies can try to scam tourists (such as Italy Car Rent), Locauto did not. Their custome... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Pisa Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020421. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.


Contact info

  • Piazzale Mario Cobianchi SNC, 56121, Pisa, Pisa / Toscana, Italy

  • +39 0243020421
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4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.7

All reviews

(4,204)

58,737 reviews in the last 12 months

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Rated 4 out of 5 stars

It was just the experience it should be.

It was just the experience it should be.

August 14, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Dear Christos,thank you for your review.
We are glad that everything went well.
We hope to welcome you back soon for a 5-star experience.

Elisa

Rated 4 out of 5 stars

All good

All good. But staff could be more polite. I mean in car park.

August 15, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for choosing Locauto and for taking the time to share your feedback. We take your suggestions very seriously and will be discussing them with our local team in Pisa to help us improve our service. We hope to have the opportunity to welcome you back in the future!
Anna

Rated 5 out of 5 stars

Smooth, transparent, pragmatic and no attempts to upsell or exploit you

Did plenty of research in advance due to so many poor car hire experiences across Europe. Whilst Locauto are not the cheapest available it is clear that the extra money is worth it for the pleasant experience and treatment, and smooth pick up and drop off. Will be the first firm I check when we go back to Italy.

August 14, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

No issues

Easy to find, low deposit, good price, car was excellent, easy to drop off!

August 14, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 4 out of 5 stars

Easy pickup and delivery.

Easy pickup and delivery.

August 7, 2026
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Reply from Locauto Group - Pisa Aeroporto

Dear Even Heggdal,thnak you for sharing your experience.
We are glad that you enjoyed our smooth service and we look forward to welcoming you back in the future.
Elisa

Rated 5 out of 5 stars

Pick up was good

Pick up was good. I didn't get the estate but the replacement car was almost as big. Drop off was no issues. Overall, no drama.

August 6, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Fast administration

Everything was right. No complication

August 11, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

great very good

great , very good

August 12, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 1 out of 5 stars

Replacement car needed

We had a flat tyre which was handled very badly. Instead of fixing a very simple problem, roadside assistance took the car away and left us in a rural area without a car. Locauto would not bring a replacement car to us, and we were without a car for 18 hours. I had to travel, at my own expense, to Siena to pick up a replacement car.

August 3, 2026
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Reply from Locauto Group - Pisa Aeroporto

Dear Wildy,thank you for sharing your experience and giving us the opportunity to explain.
We are sorry for the issues you experienced during your rental; we are aware that a breakdown can be a very stressful situation.
We would like to remind you that in the event of a breakdown,the car delivery on-the-spot- is not a contracted service.
We are also pleased to notice that our branch staff provided you with a replacement car, despite this service is not contractually guaranteed, as subject to availability, pursuant to article 12 of our General Rental Conditions.

We are really sorry for the situation and we hope to welcome you back for a much better experience next time.

Chiara

Rated 5 out of 5 stars

How car rental should be…

Car a decent model in good condition all ready to go. Both the issue and return of the car were smooth and hassle free with none of the made-up damages you get from many companies. A good experience- I would recommend locauto

August 12, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Fiable

Reliable. The employees were really helpful during check in and check out. The car was brand new.

August 12, 2026
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Reply from Locauto Group - Pisa Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Fastest and most pleasant experience…

Fastest and most pleasant experience I've had yet hiring a car in Italy would definitely recommend!!

August 12, 2026
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Reply from Locauto Group - Pisa Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Super experience provided by the team…

Super experience provided by the team at Pisa, as ever!
Great friendly service, lovely cars and super easy to use with no stress. See you in a few weeks for my next booking!

August 10, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 4 out of 5 stars

Rental agent was friendly

Rental agent was friendly; car was new and clean. Recommend booking in advance for best price.

August 2, 2026
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Reply from Locauto Group - Pisa Aeroporto

Dear Timwards,thank you for your review.
We are glad that you enjoyed our service and we hope to welcome you back in the future for a 5-star experience.

Elisa

Rated 3 out of 5 stars

pickup in bergamo

pickup in bergamo. But deliverypoint in pisa give me stress for mentioning a damage which was an already on the form. I cant read italian. They can..????

August 10, 2026
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Reply from Locauto Group - Pisa Aeroporto

Dear Dennis,thank you for sharing your experience.
We completely understand how concerning it can be when a damage issue arises, especially when language barriers are involved.
To review your case in detail and ensure everything is properly verified, please contact our Customer Service team at https://portale.locautorent.com/websitecs/cs-home.aspx . Our team will be happy to assist you and provide all the necessary documentation regarding your rental and damage reports.

We hope to welcome you back for a better experience next time!

Elisa

Rated 5 out of 5 stars

Trustworthy smaller car rental brand

Sometimes I’m nervous of using smaller brands of car rentals but Locauto were excellent. Very quick and friendly service at both pick up and drop off, very simple to understand fuel policy, car was as described and in great condition. Would use again.

August 3, 2026
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Reply from Locauto Group - Pisa Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Everything was working well

The booking was easy and fast. No queues at all at Pisa airport and the car was delivered quickly. One door was badly damaged by earlier customers but that was clearly documented and did not cause any issues. Also car return to Bologna was working well and reasonably quickly.

July 19, 2026
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Reply from Locauto Group - Pisa Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

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