We had an excellent experience with Locauto at Bari Airport. The staff were friendly and professional, and both the pick-up and return process were quick and straightforward. The car was clean, well m... See more
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We choose Locauto as they are part of Enterprise who we use in the UK. Their price was only slightly more than the budget companies with much lower scores. The car was as described & all existing dent... See more
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Collection was super fast. All the other car rental firms at the airport had lengthy queues, Locauto was just a couple of people in front of me. I'd pre registered my details, including driving licenc... See more
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Very friendly and helpful staff. The process of renting and returning the car went very smoothly and without any complications. The car, a Fiat 600 hybrid, was rented at the Palermo airport after 10 p... See more
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Company details
About Locauto Group
Written by the company
🚙 Locauto Group: la mobilità su misura, 100% italiana
Da oltre 45 anni siamo un punto di riferimento in Italia per chi cerca soluzioni di noleggio auto e veicoli commerciali a breve, medio e lungo termine, flessibili e affidabili.
Siamo un gruppo 100% italiano, con una rete di circa 110 uffici di noleggio presenti nei principali aeroporti ✈️, stazioni ferroviarie 🚆 e città 🏙️; dal 2013 partner per l’Italia di Enterprise Mobility, leader mondiale nel noleggio auto 🌍.
Abbiamo rivoluzionato il noleggio tradizionale rendendolo più smart e digitale, grazie a servizi innovativi come:
- ⏱️ SMART CHECK-IN, per ritirare il veicolo direttamente in parcheggio, senza attese
- 🐾 BAU THE WAY, per viaggiare con il proprio amico a quattro zampe
- 🧑🎓 LOCAUTO YOUNG, pensato per chi ha appena conseguito la patente
In più, con il nostro programma fedeltà MYLOCAUTO FRIENDS 🎁, premiamo la fiducia dei nostri clienti con sconti e vantaggi esclusivi.
Che tu sia un privato 👤, un’azienda 🏢 o un professionista 💼, siamo il partner ideale per muoverti in totale libertà 🚙.
🚙 Locauto Group: tailor-made mobility, 100% Italian
For over 45 years, we have been a point of reference in Italy for those seeking flexible and reliable car and commercial vehicle rental solutions for the short, medium, and long term.
We are a 100% Italian group, with a network of around 110 rental offices located in major airports ✈️, railway stations 🚆, and cities 🏙️; since 2013, we’ve been the official partner in Italy of Enterprise Mobility, the global leader in car rental 🌍.
We have revolutionized traditional car rental by making it smarter and more digital, thanks to innovative services such as:
- ⏱️ SMART CHECK-IN, to pick up your vehicle directly in the parking lot, with no waiting
- 🐾 BAU THE WAY, to travel with your four-legged friend
- 🧑🎓 LOCAUTO YOUNG, designed for new drivers
Plus, with our MYLOCAUTO FRIENDS 🎁 loyalty program, we reward our customers’ trust with exclusive discounts and benefits.
Whether you’re a private individual 👤, a company 🏢, or a professional 💼, we are the ideal partner to move with total freedom 🚙
Contact info
Unisciti a MyLocauto Friends
4.7
Excellent
221K reviews
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Perfect
The car was in perfect condition.
It was easy to find the place and a fast process to pick up and return the car.
August 18, 2026
Reply from Locauto Group
We are so happy about your all-out stressless experience. Lucrezia
Simple instructions...no upwelling.
Simple instructions...no upselling insurance...easy pick up amd drop off. Nice quality clean car.
August 16, 2026
Reply from Locauto Group
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Smooth pick up process and even…
Smooth pick up process and even smoother drop off. No fuss and reciprocal trust. Friendly staff, clear and helpful. Good price.
August 15, 2026
Reply from Locauto Group
Thank you for the great review! Stefania
Fast service and good options
August 8, 2026
Reply from Locauto Group
That's great to hear! See you soon, Angelo
Very nice service,very easy to rent…
Very nice service,very easy to rent and very professional!I recommand 100% this Italian company!many thanks for your service !
August 18, 2026
Reply from Locauto Group
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
The atention at the airport Was great
The atention at the airport Was great. And the return was easy and fast.
August 9, 2026
Reply from Locauto Group
That's great to hear! See you soon, Angelo
Misinformation about the tolerance time for delays
We picked up the car from Milano Malpensa Airport and to deliver it at the Termini Station in Rome. The officer said us that the company has 2 hours of torelance for delays. In Rome, we arrived the office but that office was for only pick_ups. We searched the other office for an half hour. We were late and the officer there demanded a full day's fee from us for a minor delay, stating that they made no exceptions. Furthermore, he rudely accused me of lying and of not speaking proper English. I spent a long time trying to get through to the company's customer service representative. Ultimately, we were forced to pay the charge. Being both misinformed and accused of lying made for a terrible experience at the end of our vacation.
August 10, 2026
Reply from Locauto Group
Thank you Ezel for taking the time to share your feedback regarding your experience with Locauto. We sincerely apologize for the difficulties you encountered during the vehicle drop-off, and we regret that we fell short of your expectations.
As outlined in our terms and conditions, our standard grace period for returns is 59 minutes. It appears there may have been a misunderstanding regarding this policy at the time of pick-up. We appreciate you bringing this to our attention, as your feedback is invaluable in helping us improve our communication and prevent this from happening in the future.
Sara
Reply from Locauto Group
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Reply from Locauto Group
We are so happy about your all-out stressless experience. Lucrezia
HORRIBLE COMPANY!
Only got 1 star because I couldn't choose 0. Initially, I was rented a lesser class vehicle (according to ACRISS standards), but didn't realize it when picking up the car (they provided no choice of cars and escorted me to the rental vehicle). The car broke down during the trip and I was without transportation for at least 1.5 days. I had to call the towing company (in a foreign country) and get them to pickup the car. They couldn't get out before the bus left and I needed the paperwork from the tow company in order to get a replacement vehicle. Managed to get the paperwork directly from the tow truck driver (not a Locauto employee) after making arrangements with our hotel to give the keys to the tow truck driver. I had 5 people to take to our next stop at a personal cost of $150 euro. When I returned the vehicle, I was told that the manager wasn't available, so I would have to try to get some money back remotely.
I submitted the initial dispute (#311909) on 06/03/2026 (the evening of the breakdown). The first email response came 7 days later (which only said that it will "take longer than expected and we will get in touch with you as soon as possible". After hearing nothing, I added to the case online on 06/18/2026. No response again, so I added to the case online again on 06/26/2026. At this time, I tried to start asking questions on the online chat and they couldn't even coax their own co-workers into giving a reply, which finally came on 07/02/2026.
The short version is that it's tough luck for me that the car broke down and that NO reimbursement for anything was coming and hid behind 'art 18' of their General Rental Conditions document (which I requested to verify and to date have not yet received). So, needless to say, I was and am unhappy as some of the charges are for a rental that was inoperable for almost 2 days. NO reimbursement for lack of a car. NO reimbursement for the daily insurance for said car. NO reimbursement for the daily charge for the toll device for the car.
Horrible company. DO NOT EVER RENT FROM THIS COMPANY!
June 3, 2026
Unprompted review
Reply from Locauto Group
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Easy reservation
Easy reservation, car pick up as well as drop off. No surprises, clean car and helpful and friendly staff.
August 16, 2026
Reply from Locauto Group
Thank you for leaving us a positive review! See you soon, Enrico
Everything was great.
August 10, 2026
Reply from Locauto Group
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Reply from Locauto Group
Thank you for taking the time to leave us a positive review. See you soon, Enrico
we were given a lovely brand new car…
we were given a lovely brand new car that was great to drive and had no trouble with it.
June 20, 2026
Reply from Locauto Group
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Long story short)) We forgot our drive…
Long story short)) We forgot our drive license of my husband, but they where so helpful and we made there a new reservation on my name and my licenses. It was really nice to take an auto there.
August 18, 2026
Reply from Locauto Group
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Reply from Locauto Group
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Great customer service
Easy to find from the airport, lovely caring great condition. Very easy return with no issues. Excellent customer services at both pick up and drop off
August 11, 2026
Reply from Locauto Group
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Staff is good
August 11, 2026
Reply from Locauto Group
Thank you for leaving us a positive review! See you soon, Enrico
Reply from Locauto Group
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
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