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Locauto Group Reviews 

221,055
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 21,692 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, highly professional, and very efficient during the entire check-in and drop-off process. People also love that the vehicles provided are exceptionally clean, nearly brand new, well-maintained, and very comfortable to drive throughout their holiday trips. However, some customers also noted minor issues regarding vehicle readiness, such as dealing with unexpected tire pressure or occasional long delays during airport pickup. A few reviewers additionally experienced unexpected fuel level discrepancies or minor communication hiccups with the local front desk rental attendants.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that employees are super friendly, helpful, and... See more

Service

Customers had positive experiences with service, often highlighting the friendly, efficient, and professional... See more

Product

Clients share positive opinions on product quality, frequently noting that vehicles are clean, comfortable,... See more

Quality

People report positive experiences with quality, expressing general satisfaction with the vehicles provided.... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth and seamless rental process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience with Locauto at Bari Airport. The staff were friendly and professional, and both the pick-up and return process were quick and straightforward. The car was clean, well m... See more

Company replied

Rated 5 out of 5 stars

We choose Locauto as they are part of Enterprise who we use in the UK. Their price was only slightly more than the budget companies with much lower scores. The car was as described & all existing dent... See more

Company replied

Rated 5 out of 5 stars

Collection was super fast. All the other car rental firms at the airport had lengthy queues, Locauto was just a couple of people in front of me. I'd pre registered my details, including driving licenc... See more

Company replied

Rated 5 out of 5 stars

Very friendly and helpful staff. The process of renting and returning the car went very smoothly and without any complications. The car, a Fiat 600 hybrid, was rented at the Palermo airport after 10 p... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

About Locauto Group

Written by the company

Bandiera italiana

🚙 Locauto Group: la mobilità su misura, 100% italiana

Da oltre 45 anni siamo un punto di riferimento in Italia per chi cerca soluzioni di noleggio auto e veicoli commerciali a breve, medio e lungo termine, flessibili e affidabili.

Siamo un gruppo 100% italiano, con una rete di circa 110 uffici di noleggio presenti nei principali aeroporti ✈️, stazioni ferroviarie 🚆 e città 🏙️; dal 2013 partner per l’Italia di Enterprise Mobility, leader mondiale nel noleggio auto 🌍.

Abbiamo rivoluzionato il noleggio tradizionale rendendolo più smart e digitale, grazie a servizi innovativi come:

  • ⏱️ SMART CHECK-IN, per ritirare il veicolo direttamente in parcheggio, senza attese
  • 🐾 BAU THE WAY, per viaggiare con il proprio amico a quattro zampe
  • 🧑‍🎓 LOCAUTO YOUNG, pensato per chi ha appena conseguito la patente

In più, con il nostro programma fedeltà MYLOCAUTO FRIENDS 🎁, premiamo la fiducia dei nostri clienti con sconti e vantaggi esclusivi.

Che tu sia un privato 👤, un’azienda 🏢 o un professionista 💼, siamo il partner ideale per muoverti in totale libertà 🚙.

 

UK Flag

🚙 Locauto Group: tailor-made mobility, 100% Italian


For over 45 years, we have been a point of reference in Italy for those seeking flexible and reliable car and commercial vehicle rental solutions for the short, medium, and long term.


We are a 100% Italian group, with a network of around 110 rental offices located in major airports 
✈️, railway stations 🚆, and cities 🏙️; since 2013, we’ve been the official partner in Italy of Enterprise Mobility, the global leader in car rental 🌍.

 

We have revolutionized traditional car rental by making it smarter and more digital, thanks to innovative services such as:

 

  • ⏱️ SMART CHECK-IN, to pick up your vehicle directly in the parking lot, with no waiting
  • 🐾 BAU THE WAY, to travel with your four-legged friend
  • 🧑‍🎓 LOCAUTO YOUNG, designed for new drivers


Plus, with our MYLOCAUTO FRIENDS 
🎁 loyalty program, we reward our customers’ trust with exclusive discounts and benefits.


Whether you’re a private individual 
👤, a company 🏢, or a professional 💼, we are the ideal partner to move with total freedom 🚙


Contact info

Promotion box for Locauto Group

Unisciti a MyLocauto Friends

Risparmia fino al 20% per sempre sul noleggio auto e furgoni


4.7

Excellent

TrustScore 4.5 out of 5

221K reviews

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4.7

All reviews

(221,055)

61,044 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My car rental experience with your…

My car rental experience with your company was extremely smooth, simple, and pleasant from start to finish. Everything was handled efficiently without any complications or difficulties.

The staff were very friendly, welcoming, professional, and quick in completing all the necessary procedures, which made the whole experience very comfortable and stress-free.

I was truly satisfied with the service and will definitely choose your company again for my future car rentals.

Thank you very much for the excellent service!

August 10, 2026
Locauto Group logo

Reply from Locauto Group

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

I have very good experinece with this…

I have very good experinece with this company. The renting process was very easy and comfortable. Rates are also good. I will rent a car with thus company once again next time I am in Italy.

August 18, 2026
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Reply from Locauto Group

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Fantastic experience. A++

Fantastic experience from start to finish. Great value, nice staff, nice car and smooth check in and check out process. Not sure you can ask for more. Would recommend.

August 11, 2026
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Reply from Locauto Group

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

A great service.

A great service.

August 10, 2026
Locauto Group logo

Reply from Locauto Group

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Excellent service

Excellent service, smooth process, and friendly staff. Everything was easy and professional. Highly recommended!

August 18, 2026
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Reply from Locauto Group

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Great Service

Needed a car last minute twice in the same trip. Locauto had great service, great cars and great price. Process was simple and quick. Would recomend.

August 11, 2026
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Reply from Locauto Group

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Good service

Good service, good car in a very good condition.

August 18, 2026
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Reply from Locauto Group

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Only people willing and ready to give…

Only people willing and ready to give us the right car on a dime. We didn't realize that most Italian companies require an international license until we got to the desk of Europcar. Locauto, because it's related to Enterprise, is fine with American license and proceeded to find the right car for our needs in an airport packed with people waiting for cars. Special shout-out to the Bergamot airport crew for their excellent and friendly service.

August 18, 2026
Locauto Group logo

Reply from Locauto Group

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Great experience

Great experience! The car was new and performed very well, and I picked it up in Cagliari without any long waits. The staff at the airport were friendly, professional, and well-prepared. Everything went smoothly from start to finish.

August 9, 2026
Locauto Group logo

Reply from Locauto Group

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Everything was very smooth

Everything was very smooth, the employees took care of my reservation very quickly, the car was in perfect condition and also the return process was done in 2 min. Overall the best renting experience so far.

August 12, 2026
Locauto Group logo

Reply from Locauto Group

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

I recommend 100% …

I recommend 100% very good fast welcome and do not force your hand for additional insurance, clean car, and on the return I had the opportunity to extend the rental of 12 hours (without any additional cost). Very nice staff, very fast return.

August 10, 2026
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Reply from Locauto Group

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

As expected

As expected

August 10, 2026
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Reply from Locauto Group

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Good prices and pleasant service

As the title says, the prices are very good. The lady that both handled the pickup and return was very pleasant. Also my car was almost brand new which was nice as well.

August 10, 2026
Locauto Group logo

Reply from Locauto Group

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Fantastic Service

Fantastic Service, speedy handling, friendly Agent at Airport, will continue to be a loyal Customer

August 12, 2026
Locauto Group logo

Reply from Locauto Group

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 1 out of 5 stars

Despite having a reservation

Despite having a reservation, I had to wait almost three hours in the heat with about 15 other people for a car. And then the car with automatic transmission, which was important to me and for which I paid extra, wasn't available. For three weeks, they couldn't provide me with the car I wanted! All they offered me was a €50 discount for those three weeks. Never again!

August 18, 2026
Locauto Group logo

Reply from Locauto Group

Hello Ute, thank you for sharing your experience with Locauto. We are sorry to hear we didn't meet your expectation and we apologize for the troubles that affected you, your family and your vacation. We are reviewing your case and we will update you as soon as the investigation is completed. We apologize again and we thank you for your patience.
Anna

Rated 5 out of 5 stars

Very good experience with this Company

Very good experience with this Company, no any issues faced during their service

August 11, 2026
Locauto Group logo

Reply from Locauto Group

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Quick and polite service

Quick and polite service. Easy pick up and drop off. Car was great.everything went smoothly.

August 12, 2026
Locauto Group logo

Reply from Locauto Group

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

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