Lodge Brothers (Funerals) Ltd Reviews 

On behalf of my sisters and myself I wish to sincerely thank all at Monk Lodge Brothers Guildford for their help and compassion in arranging my sisters funeral. In particular I would like to mention Cyd who was so kind and compassionate whilst remaining professional and efficient at all times. She kept us fully informed of all procedures at what was a difficult time for the family. Also Chris who was the conductor. His attention to detail and understanding for our religious rites were respectively observed and greatly appreciated and at no point did we feel rushed. The previous two star review relating to this funeral was from an individual and does not reflect the views of the family. We wholeheartedly concur with all the comments expressed in the previous five star reviews.
Once again thank you for giving our sister a dignified and respectful funeral.

I am writing this review because I was overwhelmed by the kind courteous caring service that was provided by Lodge.We had used them previously on two occasions and had been very happy
Cyd managed the duration of all the events.She is kind considerate and very efficient.Nothing is too much for her to do for you at a difficult time and she helps to make sure nothing is overlooked.
Our visits to see our sister were very well organised and sympathetically led and we left feeling she was resting in comfort.
The final day when we had to carry out our final prayers the whole team were there to support and guide us.My sister looked radiant as we said our final goodbyes.
the atmosphere in the chapel was calm and peaceful.
Chris who was the conductor on the day of the funeral was excellent.He made sure everything was on time and followed all our wishes as we requested.He was kind and sensitive in his actions and this extended to the commital which we wanted to be able to attend.
I regret the previous two star reviewer who thinks differently as it was the same event but I would always recommend Lodge and cannot thank them enough.

This review relates specifically to the Lodge & Monk (Lodge Brothers) branch on Woodbridge Road, Guildford.

We chose this branch because they had looked after our family on two previous occasions, and those experiences gave us confidence to use them again. Throughout the arrangements, Cyd organised everything and Chris led the team. They were kind, polite and did their best to accommodate our requests, and we were grateful for their efforts.

Unfortunately, our experience during the final two visits to the Chapel of Rest overshadowed what had otherwise been a well-organised service.

We fully understood that visiting time would be limited to help preserve the deceased, and we respected that completely. However, despite everyone being aware of the time restriction, we felt unnecessarily rushed during our final moments.

On one visit, although only a few minutes remained, the chapel door was opened without knocking and we were told our time was up. It felt abrupt at such a sensitive moment.

On our final visit, Chris remained inside the room while we said our family prayers. We had hoped to have complete privacy for those last moments. Before we had finished saying our final goodbyes, the door was opened again without knocking and we were told our time was up.

These were moments that our family will never have again, and the way they were handled made an already heartbreaking experience even more distressing.

I am not writing this to criticise the staff personally, as everyone we dealt with was courteous and professional throughout the arrangements. Rather, I hope this feedback encourages the Guildford branch to review how final Chapel of Rest visits are managed. A gentle knock before entering, waiting for a response, and allowing families to finish a prayer or final goodbye before interrupting would make an enormous difference to families at one of the hardest times in their lives.

We chose Lodge & Monk because of our previous positive experiences, so it is genuinely disappointing that our final memories of the Chapel of Rest were handled in this way. I sincerely hope this feedback helps improve the experience for future families visiting the Guildford branch.

Excellent service provided. Communications via email were very good and promptly responded to. Very happy with quality of the work provided by the stonemason.

The service I received from Lodge Brothers was excellent and the staff were caring and efficient

We were very glad that we had chosen Lodge Brothers as we were treated with such care and professionalism from beginning to end. The funeral service was exactly as we would have wished.

Jackie was lovely and instantly understood what we wanted. She was supportive and talked us through everything. Cant recommend Lodge Brothers enough

Thoroughly professional service from initial contact to duties at the crematorium. Great information and always available to help with any questions.

Tracy Teague was patient and competent and able to cheerfully resolve a number of issues relating to my sister's cremation.

I am very grateful to her because on the day everything went just as we would have wished.

We send her our warmest congratulations on becoming a grandmother

J Paul Wilson, brother of deceased

Very professional and caring service. Handled everything we wanted and we have no complaints

Why 5 stars ... It is very simple really ... they were friendly and totally professional all the way through the process of organising , delivering and laying a memorial stone for my parents

💯 professional experience and also so very attentive to all our needs.
Attention to details was at a very high standard and every person we dealt with are exceptional to the core

Thank you so much for making things very easy and without stress.

Very much appreciated by all our family

Very professional and understanding. Everyone we met and who supported us were wonderful and compassionate. Thank you all

Lodge Bros.memorials made a very beautiful grave and headstone for my husband’s grave.
Dave in the Memorial department was very considerate, sensitive and helpful.I was very pleased with the results.

good service . first time experience but will recommend to use their services .

Jaquline, at the West Ealing branch, has been incredible from start to finish. She made the whole process as easy and smooth as possible. Helpful and considerate, even though we met her in sad circumstances, it was as though the funeral was being handled by an old friend we had known for years. I cannot recommend her highly enough.

On the day of the funeral, everything went like clockwork, and every member of the funeral party was excellent.

Thanks to the whole team at Lodge Brothers for being so great at such a sad time.

A smooth and caring experience from start to finish

Thankyou so much for the excellent work you did for our family. The headstone was stunning and far exceeded our expectations. Dave and Mary were excellent in their communications and updates regarding the whole process. Extra mention to Shoba from my local Dedworth , Windsor branch who was also very helpful. Cannot fault the whole process from start to finish. Thankyou to you and all the staff !

Lodge Brothers did an excellent job of refurbishing my parents' grave -- including cleaning the marble and re-lettering the inscription. The company were easy to communicate with and most helpful. I found the price reasonable and the work was carried out very quickly. All in all I was very happy and would use Lodge Brothers again.

The staff were very knowledgeable throughout the whole process