Lodge Brothers (Funerals) Ltd Reviews 

5,539
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 726 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, kindness, and empathetic approach during difficult times. Many highlight the personalized care and support received, making challenging processes smooth and easy. The service is frequently described as outstanding, with people appreciating the meticulous attention to detail and seamless organization from initial contact through to aftercare. The customer service team is highly regarded for being responsive, helpful, and understanding, offering clear guidance and easing difficult situations. Consumers often highlight the respectful and dignified way services are conducted, ensuring peace of mind. People frequently express gratitude for the seamless coordination and personal touch that makes a significant difference during emotional times.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, compassion, and... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, compassion, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the professional, compassionate, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting that everything was... See more

Customer communications

Clients share positive opinions on contact, highlighting the professionalism and helpfulness of staff from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lodge Brothers in Weybridge treated my mum with great respect and dignity from the moment she passed. Jo in the Weybridge office was caring, sympathetic and professional through every interaction... See more

Company replied

Rated 5 out of 5 stars

Susi was extremely caring and considerate when we met and helped us through a difficult emotional time. She explained to us in detail what services were available and was so helpful Everything was s... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Lodge Brothers Dedworth branch highly enough. From our first contact when they came to collect our dad in the early hours of the morning, right through to the aftercare they provide... See more

Company replied

Rated 5 out of 5 stars

Kind and gentle manner from first phone call. No rushing explaining each step. Nothing too much trouble, finding out about special vehicle. And arranging Celebrant

Company replied


Company details

  1. Funeral Director
  2. Casket Service
  3. Cremation Service
  4. Funeral Home
  5. Legal Services

Written by the company

Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.


Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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5.0

All reviews

(5,539)

681 reviews in the last 12 months

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Rated 5 out of 5 stars

Everyone was very efficient and…

Everyone was very efficient and pleasant did their job well. Made a difficult time easier.

June 18, 2026
Lodge Brothers (Funerals) Ltd logo

Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5-Star review. We are pleased to hear that our team were able to make a difficult time a little easier for you. Providing compassionate, professional support is at the heart of what we do and it means a great deal to know that our staff made a positive difference. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

Everything from start to finish went…

Everything from start to finish went without a hitch. All the staff were so friendly and helpful. We had a beautiful horse drawn hearse and all the guys connected with that made it go so smoothly. The celebrant James Coombes conducted the ceremony with perfection. Thankyou everyone for making Jill's send off just right.

June 19, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5-Star review. We are so pleased to hear that everything went smoothly and that our team were able to support you with care and professionalism throughout and helped create such a fitting tribute to Jill. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

Excellent service with care.

Thank you to the team at Lodge Brothers. From our first meeting with Claire to the excellent service which was conducted with care by Jack to collecting our mums ashes the customer service has been excellent. They also organised the celebrant for the service, flowers and order and of service perfectly. We are grateful and recommend them highly.

June 26, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you so much for taking the time to leave such a thoughtful review and for your kind recommendation. We are pleased to hear that Claire, Jack and the rest of the team were able to provide the care, compassion and support you needed throughout this difficult time. It means a great deal to know that every aspect of the arrangements, from the celebrant and flowers to the Order of Service and the collection of your mum's ashes, met your expectations. It was a privilege to support you and your family and we would like to extend our sincere thanks for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

We wanted something very simple and…

We wanted something very simple and fairly low cost at the crematorium, but wanted to have a good celebration for the wake. The suggestion of Pembroke Lodge Richmond Park was made, which was perfect.

June 10, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your kind review. We are pleased to hear that the arrangements met your wishes and that the recommendation of Pembroke Lodge proved to be the perfect choice. It was important to us that we helped create a fitting and meaningful celebration of life while respecting the style of service you wanted. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

Jacqueline is a unique professional lady

Jacqueline is a unique, kind & professional lady. She has helped me through the most difficult time of my life losing my mother. From start to finish the arrangements were flawless. Thank you so much love Mandy xxx

June 4, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your very kind and thoughtful review. It was a privilege to support you and your family during such a difficult time. I am deeply grateful for the trust you placed in Lodge Brothers and I am pleased that we were able to ensure that every aspect of the arrangements were carried out with care, dignity and attention to detail. Kind regards Robert Lodge

Rated 5 out of 5 stars

Extremely helpful and kind

Very helpful with everything at a stressful time and particularly the attention to details

June 4, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your kind feedback. We are pleased to hear that the team was able to provide valuable support and that care taken with every detail. Your appreciation means a great deal. Kind regards Robert Lodge

Rated 5 out of 5 stars

Very professional and friendly service

Very professional and friendly service. Staff were very understanding and supportive, nothing was too much trouble. Would recommend.

June 17, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your kind feedback. We are pleased to hear that the team provided both guidance and compassion throughout. It means a great deal to know that you felt well cared for. Your recommendation is sincerely appreciated. Kind regards Robert Lodge

Rated 5 out of 5 stars

Julie from the Twickenham office was…

Julie from the Twickenham office was amazing. She was kind, understanding, patient, knowledgeable, thorough, proactive and very responsive. Thank you for helping us through such a difficult time.

June 17, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your wonderful feedback. We are delighted to hear that Julie provided such exceptional support. Providing empathy and professionalism is at the heart of what we do, and it is reassuring to know that we were able to meet your needs during such a sensitive time. Kind regards Robert Lodge

Rated 5 out of 5 stars

Memorial Stone

We had a memorial stone for my dad grave made by Lodge Brothers Masons . We were pleased with the whole process form choosing the memorial stone which was Granite Book, to the engraving of the stone. The stone looked just like the proof. We also had a picture was is clear and a nice touch to the wording and memory of my dad. Thank you Mary ( memorial Administrator)
Thank you so much, it was so nice to see my mum feel that she has been able to respect his wishes and have him buried in a comfortable place with a fitting memorial stone to mark his life. Thank you Lodge Brothers.

June 20, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for sharing such a heartfelt message. We are delighted to hear that you were pleased with every aspect of the memorial process and that the finished granite book and engraving reflected exactly what you had hoped for. Your kind words will mean a great deal to Mary and the whole team. Kind regards Robert Lodge

Rated 4 out of 5 stars

Outstandingly professional with understanding, warmth and empathy.

Both ladies were absolutely amazing. Attentive, sympathetic and honest. There were some small miss communications though who is responsible for these could never be truly understood. My experience was that, when I highlighted the miscommunications, they were addressed immediately and everything possible was done to address them. I am also very grateful to all the staff who accompanied my mum and drove us all to and from the crematorium. They were so absolutely respectful that, even when ‘we’ tried to make jokes, they stood firm with their professionalism. Their warmth and support was evident throughout.

April 24, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that the care, honesty and attentiveness shown by the team provided reassurance and support throughout such a difficult time. We also appreciate your understanding regarding the minor communication issues and are pleased that any concerns raised were dealt with promptly and with genuine commitment to putting things right. Your kind words and constructive comments are greatly appreciated. Kind regards Robert Lodge

Rated 5 out of 5 stars

The service was arranged very well.

The service was arranged very well.
The staff were so helpful, nothing was a problem. The respect and dignity shown to my family and the person we lost was wonderful

May 28, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your thoughtful feedback. We are pleased to hear that the arrangements were carried out so smoothly. It means a great deal to know that your family and your loved one were treated with the utmost care and consideration throughout. Kind regards Robert Lodge

Rated 5 out of 5 stars
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5-star review. We are incredibly proud of our staff and their dedication to supporting families with compassion and care. Kind regards Robert Lodge

Rated 5 out of 5 stars

Excellent

Excellent. Susan was very considerate and warming with her services.

May 8, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your kind feedback. We are delighted to hear that Susan’s thoughtful and welcoming approach provided comfort and reassurance throughout the arrangements. Kind regards Robert Lodge

Rated 5 out of 5 stars

Very gentle and soothing staff made a…

Very gentle and soothing staff made a very difficult time much less painful to get through. Prompting us through each stage and decision that had to be made. We are extremely grateful.

June 2, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for sharing your experience. We are so pleased to hear that the team’s calm approach helped ease some of the burden. Knowing that you felt supported and guided through each step of the arrangements means a great deal to us. Kind regards Robert Lodge

Rated 5 out of 5 stars

A tiresome job done Extremely well

A tiresome job done Extremely well
Thankyou all

June 10, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5-star review and for your kind words about our service. We are truly glad to hear that our team was able to provide such comprehensive support. Kind regards Robert Lodge

Rated 5 out of 5 stars

From my first phone call to the end of…

From my first phone call to the end of my mums funeral … the service, kindness and respect was second to none … thank you all so much for making a very difficult time bearable

June 9, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your heartfelt message. It means a great deal to hear that every stage was handled with genuine care and dignity, helping to ease some of the burden at a difficult time. Your appreciation will be shared with everyone. Kind regards Robert Lodge

Rated 5 out of 5 stars

Outstanding

I have to say that during a very difficult time Lodge Brothers were amazing. Cyd was our point of contact and the support, guidance, communication and empathy given was simply outstanding.
Thank you Cyd, thank you to the rest of the team.

June 17, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your thoughtful feedback. We are grateful for your kind words and pleased to hear that Cyd provided such exceptional support. It means a great deal to know that her guidance and compassion made a positive difference when it was needed most. Kind regards Robert Lodge

Rated 5 out of 5 stars

Kerry was amazing so helpful kind and…

Kerry was amazing so helpful kind and understanding. Paul the conductor was also absolutely lovely too. Could not have hoped for a better experience at a sad time.

Thank you all so much.

June 2, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your heartfelt feedback. We are delighted to hear that Kerry provided such thoughtful support throughout and that Paul’s presence on the day brought reassurance and comfort. Your appreciation will mean a great deal to them both. Kind regards Robert Lodge

Rated 5 out of 5 stars

Was very happy with everything

Was very happy with everything

June 3, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you so much for your 5-star review. It is important to us that you felt supported by the team. We are grateful for your positive feedback. Kind regards Robert Lodge

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