Lodge Brothers (Funerals) Ltd Reviews 

5,539
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 726 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, kindness, and empathetic approach during difficult times. Many highlight the personalized care and support received, making challenging processes smooth and easy. The service is frequently described as outstanding, with people appreciating the meticulous attention to detail and seamless organization from initial contact through to aftercare. The customer service team is highly regarded for being responsive, helpful, and understanding, offering clear guidance and easing difficult situations. Consumers often highlight the respectful and dignified way services are conducted, ensuring peace of mind. People frequently express gratitude for the seamless coordination and personal touch that makes a significant difference during emotional times.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, compassion, and... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, compassion, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the professional, compassionate, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting that everything was... See more

Customer communications

Clients share positive opinions on contact, highlighting the professionalism and helpfulness of staff from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lodge Brothers in Weybridge treated my mum with great respect and dignity from the moment she passed. Jo in the Weybridge office was caring, sympathetic and professional through every interaction... See more

Company replied

Rated 5 out of 5 stars

Susi was extremely caring and considerate when we met and helped us through a difficult emotional time. She explained to us in detail what services were available and was so helpful Everything was s... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Lodge Brothers Dedworth branch highly enough. From our first contact when they came to collect our dad in the early hours of the morning, right through to the aftercare they provide... See more

Company replied

Rated 5 out of 5 stars

Kind and gentle manner from first phone call. No rushing explaining each step. Nothing too much trouble, finding out about special vehicle. And arranging Celebrant

Company replied


Company details

  1. Funeral Director
  2. Casket Service
  3. Cremation Service
  4. Funeral Home
  5. Legal Services

Written by the company

Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.


Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(5,539)

681 reviews in the last 12 months

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Rated 5 out of 5 stars

From the beginning to the end of…

From the beginning to collecting my mum and the end of arranging my mum’s funeral, Chris at Lodge Brother’s in Englefield Green was amazing, sensitive, caring, attentive to every detail and bless her always there to answer my telephone call’s or when we came into the office to any questions or concerns from myself or my dad in arranging my mum’s funeral. Chris isn’t just an employee of Lodge Brother’s, she was a very caring, supportive friend and gave me great comfort through the loss of my beautiful mum. Chris helped and guided me to put together the Order of Service and she kindly read through my Eulogy to check it was ok. Thank you Chris, with all of my heart. Deborah xx

December 16, 2025
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for sharing such a heartfelt tribute. We are deeply touched to hear how much Chris meant to you and your family during such a difficult time. It is wonderful to know that her compassion and attention to detail provided not only practical support but also comfort and reassurance when you needed it most. Helping you create a meaningful service for your mum and being there to answer questions along the way is exactly the level of care we strive to provide. Kind regards Robert Lodge

Rated 5 out of 5 stars

Service and staff

Service and staff. You were very patient with my 91 year old mother, and you gave her the time she need.

June 8, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your kind feedback. We are especially pleased to hear that your mother felt supported and never rushed during the arrangements. It is important we take the time to listen and provide reassurance. Kind regards Robert Lodge

Rated 5 out of 5 stars

Things went extremely smoothly from…

Things went extremely smoothly from start to finish. From collecting my dear mum when she had passed to her cremation. Kim was very helpful with regards to organising all that was needed and made everything effortless on which was a very emotional journey for us as a family. Would like to say a big thank you to all the Staff at Lodge Brothers who provided a very professional service.

April 30, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for taking the time to share such kind feedback. We are honoured to have supported you and your family during this difficult time. It is reassuring to know that everything went smoothly from the care of your dear Mum through to the cremation arrangements, helping to ease some of the burden during such an emotional journey. Kim and the entire team will be pleased to hear that their support, guidance and professionalism made a positive difference. We are committed to providing compassionate care and ensuring every family feels supported throughout the process. Thank you for your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

Dignified and Caring Service

Thank you so much to Rob and the Team for conducting a most caring, dignified and exemplary service for Mum. And for the genuine consideration and compassion you have shown to me and my sister.

May 21, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your kind words. We are deeply honoured to have been able to support you and your family. Rob and the team will be touched to know that their care, compassion and dedication helped provide a dignified and meaningful service for your Mum. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

staff & Service

Very helpful.....

June 5, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5-star review. We are so pleased to hear that you found our service very helpful. We appreciate your feedback. Kind regards Robert Lodge

Rated 5 out of 5 stars

Mia was so helpful and caring and…

Mia was so helpful and caring and sympathetic
and explained everything to us .Couldn’t do it our selves we needed Mia .Lovely Person x
Pat Louise & David

May 13, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you so much for your wonderful 5-star review. We are delighted to hear that Mia was able to help and support you throughout the process. Her caring, understanding and thorough approach is exactly the level of service we strive to provide and we are pleased she was able to explain everything clearly and make things easier for you. We will be sure to pass on your kind words to Mia. Thank you again for your feedback. Kind regards Robert Lodge

Rated 5 out of 5 stars

Empathetic and helpful throughout - guiding us through a traumatic period.

The whole experience was exemplary. Right from first contact, Victoria at Lodge in Lightwater did everything to ease the process and take away any stress. She was so empathetic and helpful throughout - guiding us through a traumatic period with real care. Couldn't give her a higher recommendation.
Currently using Lodge Legal department to progress probate - being a little slow in their processes to date.

June 12, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for taking the time to share your experience. We are delighted to hear that Victoria provided such outstanding support, helping to make a difficult and emotional time more manageable through her care, understanding and guidance. Your recommendation will mean a great deal to her and the team. We also appreciate your comments regarding the probate process and value your honest feedback. Your observations will help us continue to improve the service we provide. Kind regards Robert Lodge

Rated 5 out of 5 stars

Very professional

Very professional, caring and personal. Everything was perfect. Special thanks to Chris Carr

May 29, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your thoughtful feedback. We are delighted to hear that the arrangements were handled with such care and attention by Chris, and that everything came together just as you had hoped. Kind regards Robert Lodge

Rated 5 out of 5 stars

Care and consideration all the way

Clear and precise information in all aspects. Caring thoughtful staff. Excellent communication throughout

June 4, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your kind feedback. We are pleased to hear that you felt well informed and that the team provided considerate support every step of the way. Your appreciation will be shared with everyone. Kind regards Robert Lodge

Rated 5 out of 5 stars

Why get the rest get the very best

Why get the rest get the very best
What exceptional professional service and empathy for beginning to end

June 4, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for such a glowing recommendation. We are delighted to hear that the care and attention you received exceeded your expectations and that every aspect was handled with compassion and expertise. Kind regards Robert Lodge

Rated 5 out of 5 stars

Exceptional service throughout

Exceptional service throughout, thank you.

May 5, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5-Star review. Your thoughtful words are greatly appreciated and will be shared with our team. It was a privilege to assist you. Kind regards Robert Lodge

Rated 5 out of 5 stars

Invaluable assistance

Thank you to the caring and highly professional guidance from Cyd, the process of organising my husband funeral has been smooth and made my grief bearable. Everything was perfect. My children and I are very grateful to Cyd and Chris for all their invaluable assistance .

June 3, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for sharing such a heartfelt message. We are truly pleased to hear that Cyd’s compassionate guidance helped ease the burden during such a difficult time. It means a great deal to know that you and your children felt supported throughout. Kind regards Robert Lodge

Rated 5 out of 5 stars

We found the staff very lovely

We found the staff very lovely, welcoming & very helpful, it was a very difficult time but they where all great guiding us through out the process.

June 3, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5-Star review. We are grateful for your comments and pleased to hear that our team were welcoming, supportive and helpful. It is important to us that families feel guided and cared for throughout the process and we appreciate you taking the time to share your experience. Kind regards Robert Lodge

Rated 5 out of 5 stars

We found your service and staff kind,

We found your service and staff kind,
knowledgeable and sympathetic to our needs and requests

May 4, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your kind . We are review. We are pleased to hear that you found our team to be kind, knowledgeable and understanding of your needs and wishes. Your comments are greatly appreciated and will be shared with the team. Kind regards Robert Lodge

Rated 5 out of 5 stars

EXEMPLARY AT SHEPPERTON

At Shepperton office the information and advice provided, especially by Jackie, was exemplary. Everything done in a caring and sensitive way at this difficult time. Nothing was too much of a bother. A very professional but also a personal experience geared to individual circumstances. Thank you so very much.

June 1, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5-Star review. We are delighted to hear that the support, information and advice you received at our Shepperton branch met your expectations during what we understand can be a very difficult time. Jackie and our team are committed to providing a caring, sensitive and personalised service to every family, so it is wonderful to know that this was reflected in your experience. Your appreciation means a great deal to us and we will be sure to share your feedback with Jackie. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

Very caring

Very caring, respectful staff

June 10, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5-star review. We are incredibly proud of our staff and their dedication to supporting families with compassion and care. Kind regards Robert Lodge

Rated 5 out of 5 stars

David Freeland Review

The office staff from start to finish made the whole process so easy and explained everything carefully. All communications whether by email or phone were respectful and clear. The service team were very helpful and had some good ideas on the day of the funeral service.

June 2, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your thoughtful feedback. We are grateful that the team were able to provide such a level of service. It is our priority to ensure that our clients feel supported every step of the way. Your appreciation means a lot to us. Kind regards Robert Lodge

Rated 5 out of 5 stars

Professional, caring, and extremely helpful

Recommended by a friend Lodge Bros were very responsive for an unexpected death. Always professional yet very gently, they guided me through the myriad of necessary steps. Susan helped enormously with the planning and execution of a wonderful service for my wife. And on the day they were flawless.

June 2, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for sharing such a heartfelt message. We are pleased to hear that the team provided calm and thoughtful support during such an unexpected and difficult time. It is wonderful to know that Susan was able to help create such a meaningful service for your wife and that everything on the day was carried out seamlessly. Kind regards Robert Lodge

Rated 5 out of 5 stars

The team led by Julie at the Twickenham…

The team led by Julie at the Twickenham branch worked closely with us and was instrumental in the support from the start to finish. Every support was given with clarity and email details of the steps addressed to the relevant persons with good profession.

May 29, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your thoughtful feedback. We are pleased to hear that Julie and the team provided clear guidance and dependable support throughout the entire process. It is especially meaningful to know that communication was handled so carefully and professionally. Kind regards Robert Lodge

Rated 5 out of 5 stars

Great support at a difficult time

A second call on Lodge Bros, and their service was again excellent and professional from beginning to end. We felt informed and supported through the whole process, and my thanks to all the staff who supported us in the planning and completion of this funeral.

January 27, 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your kind words and for placing your trust in Lodge Brothers once again. We are truly grateful for your feedback and are pleased to hear that you felt informed and supported throughout the arrangements. Providing compassionate and professional care during such an important time is at the heart of what we do. We will be sure to share your thanks with all the team members involved. Kind regards Robert Lodge

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