Logan & Cove Reviews 

Fast delivery

Easy ordering process & speedy efficient delivery, arrived sooner than original quote date.

I’m not sure where all the great customer service reviews are coming from. I’ve been waiting five days just for a response to a simple support inquiry.

If this is any indication of the service I can expect going forward, and since timely and reliable support is important to me, I’ll have to reconsider purchasing from your online Logan & Cove mattress company.

I was concerned making such a significant purchase online without having seen/felt the actual product. I was looking for a plush bed that could be delivered in a box for easy storage and movement prior to use; the pinnacle sounded perfect. I was a bit concerned with the plushness initially but it improved significantly as the bed expanded over a day or two. It takes a while to adjust to anything new. So far, the bed is proving to be exactly what I was looking for. It’s soft with a firm underlay and I didn’t notice any chemical smells or off-gassing. Limited motion transfer which was important to us and it does not seem to generate heat. The bed was delivered six days after ordering. The bonus mattress protectors and pillows are surprisingly great (very soft pillows). I haven’t tried the sheet set.

I purchased a Logan & Cove mattress on January 5, 2025, attracted by their advertised 365-night sleep trial. Unfortunately, the mattress quickly lost comfort, with uneven softness making it uncomfortable.

I followed all of Logan & Cove’s instructions to submit a warranty claim:
• I provided multiple sets of photos, including detailed measurements of indentations, mattress tags, and bed slats.
• I complied with every additional request, even moving the mattress several times for pictures.

After weeks of silence, I was told my claim was denied because the indentation was “not deep enough” and that the issue was normal wear. Instead of honouring the 365-night trial return policy, they suggested I buy a mattress topper elsewhere.

To make matters worse, I lost access to my online account, so I can’t even download my invoice or order information.

This experience shows a clear gap between their advertised policies and actual customer support.

I strongly caution potential buyers: Logan & Cove may not stand behind their 365-night trial promise.

EDIT
After publishing this review, we finally got a refund from them. The experience was still really painfull, but at least we got our money back.

Our experience with Logan & Cove was great. They exceeded their delivery standard with our bed/bedding arriving before the scheduled delivery date. The products we bought are really comfortable and high quality. It’s been a really positive experience.

The website is clear on pricing and service was excellent.

Prior I have had good experiences, however, my last order was very disappointing.Order not delivered. Money charged to account. No follow up by company.
When called, was told 'sorry, but they sold out'. Again, charged my account with no plans even though no sheets available to be sent.
After calling and inquiring, they said they would reimburse. However, the company had no plans to reimburse, if I had not followed up.

Quick excellent service
Seamless

Great products, easy e site to navigate, keeps you updated after your purchase and fast delivery.

Easy to purchase, quick delivery, good price with a lot of extras.

Been there , done that
Thank you

A terrific Canadian company that actually cares about your satisfaction. Exceptional service and first class quality at a fair price point. I am hooked for life!

I ordered Egyptian cotton sheets from Logan and Cove and couldn't be happier with the product and the company. The sheets are wonderful, crisp (without being scratchy), cool and the colour (sage green) is so soothing. The fitted sheet is deep enough for my mattress and the top sheet is extra wide (compared to other sheets I have bought in the past), so two people can sleep comfortably even if one is a sheet stealer. This is my first order from Logan and Cove - I will be buying more from them in the future!

The website is very clear, making the order process a simple and straightforward one. Delivery was quick and I was updated with every step. We love our mattress. It’s by far the most comfortable mattress I’ve ever had

Everything went well, except about delivery date and requested flexibility.
I would by again, but not the same mattress.

Excellent product and great customer service. We have purchased several mattresses, bed frame etc.

Perfect pillow for the tall man with very big shoulders