It wasn't clear when I booked that the checked luggage isn't included and I needed to add it later for more money.
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Review summary
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Reviews shaping this summary
URGENT – Unable to access booking due to wrong email entered I booked a flight through LOL.travel but accidentally entered a completely incorrect email address, so I cannot access my booking or re... See more
Flight change or cancellation needed numerous exchanges and repetitions. Lol claimed to need to contact the airline company. 55 admin fee from.their side defucted from already tiny refund. Payment did... See more
I had a very disappointing experience with lol.travel. After my flight itinerary was significantly changed, I requested a refund. The airline confirmed that they approved the refund and transferre... See more
Company details
Written by the company
Find out best deals on scheduled flights, hotels, rental cars and enjoy a brand new way to travel
Contact info
Strada Consolare 51/C, 47924, Rimini, Italy
- marketing@lol.travel
- lol.travel
1.9
Poor
2K reviews
Replied to 12% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
bad experience
I had a really bad experience with this platform. Twice I tried to book a flight at a set price and twice they resetted the process, probably to bump up the price. Ridiculous
In response to their answer below: that is incorrect information and dishonest, as the price does not fluctuate within 10 seconds and twice in a row. You need to look after your customers better.
February 24, 2025
Unprompted review
Reply from lol.travel
Dear customer hello,
thank you for reaching out to us. We are sorry that you were not able to book your flights, from what you are telling us it seems like the offer you selected was not available anymore, this is why the system didn't let you to proceed with it. The page of results has an updating time and when a certain offer is not available anymore the cache needs to update and if you try to proceed with it the system notices it to you proposing the offer available with same treatment. It is not in our interest not to allow you to make the reservation.
We remain at your complete disposal for nay doubt or information,
thank you
lol.travel
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I have made a reservation for a flight…
I have made a reservation for a flight from Osaka to London on 11Feb 2025.
I have received confirmation email with PNR but didn't receive any tickets.
I need my flight ticket
February 11, 2025
Unprompted review
Reply from lol.travel
Dear Customer,
we are pleased to inform you that we have received your booking and that it is confirmed.
Our system will automatically send you your ticket within a few days.
Please keep your booking confirmation until your ticket is sent.
Please do not hesitate to contact us for further information
Kind regards
The reservation does not exist with the airline
The reservation code given to me through the voucher (I didn't receive flight ticket) does not exist within the flight company. R9X5FZ is the Lol travel booking number. We tired to check in and the airline told us we have no tickets for 07.02 flight and money was taken by LOL travel end of October 2024. I have given all order and reference numbers in the PNR
February 6, 2025
Unprompted review
Reply from lol.travel
Dear customer,
thank you for reaching out to us. We would like to remind you that as replied by our customer care these are not correct codes for your booking, our colleagues have reached out to you with correct ones by e-mails.
Thank you
Best regards
lol.travel
lol.travel is a scum
lol.travel is a scum, after purchasing a ticket, I refused any additional offers, but they still charged me extra 60$
January 27, 2025
Unprompted review
Reply from lol.travel
Dear Customer,
we are sorry for your comment. Without the booking reference, we cannot identify you. Please explain your request or write to us via a support request from your private area if you need help from us so that we can understand your request. We are at your disposal, thank you
lol.travel
Last minute offer-last second cheat
The offer they give has the best price. You complete the reservation and when you last perform the payment giving all Credit cards details, they tell you a new price 10% higher. Unfair.
January 28, 2025
Unprompted review
Reply from lol.travel
Dear customer, we are sorry for your comment. As the offers are consulted and purchased by several users, it may happen that the availability and tariffs expire and the system informs the user of this. For reasons of transparency and user protection, the system warns the user before finalising the purchase commitment and gives them the option of booking at the new available rate or not. Furthermore we would like to inform you that in addition to the fare, the total booking price includes the services added during the booking process and the handling fee. For the sake of transparency and user protection, handling fees are always indicated in full before finalising the purchase commitment.
If you have any questions, please do not hesitate to contact us.
lol.travel
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Feels like a scam
It feels like a scam. They initially display a much lower price than the airline, but once you've entered your details and payment information, they suddenly claim the price has increased. The new price ends up being higher than booking directly with the airline. When I booked my flights on the airline's website afterward, the price hadn't increased at all.
January 15, 2025
Unprompted review
Reply from lol.travel
Dear Customer,
we are sorry for your comment. The offers are consulted and purchased by various users, it can happen that availability and rates run out and the system informs the user of this.
For the sake of transparency and user protection, the system warns the user before finalising the purchase commitment, giving the option of whether or not to proceed with the booking.
Please do not hesitate to contact us if you have any questions.
lol.travel
I was overcharged by this Travel…
I was overcharged by this Travel Agency. You check the price and agree to pay. Give the cc data and at the end after you finish and comes the bad surprise. Now you talk to IA and nothing is resolved.
January 8, 2025
Unprompted review
Reply from lol.travel
Dear customer hello,
we are sorry for your evaluation. Without a refence of the booking we are not able to identify it. We kindly ask you to explain your request or write to us trough an assistance request from your private area if you need assistance by us so that we can understand your request. We are at your disposal, thank you
lol.travel
Seat change
I just booked a flight to Vietnam from Brussels. Via Skyscanner I was transferred to the site of lol.travel offering me a nice offer. I went through the process, reserved available seats and paid the price. A few days later I got an email saying the seats on my outbound flight were not available. The seats they offer me are worse than the ones I could book on the site. They told me the map on the site was wrong and the seats were already taken. I went to the website of Vietnam Airlines directly and could see the seats I wanted were still open for booking and also the map was the same as the map on lol.travel. I asked multiple times for the right reason of what went wrong, the only answer I got was that if I did not like the proposal I should cancel my flights. A few mails later my seats on the inbound flight were also not available. I do get that maybe for a good price lol.travel can not offer certain seats, on the other hand, I do think that clear and transparent communication is essential for good customer service. Why all the vague emails and communication about wrong seat plans and the constant threat of cancelling my flights if I don't like their proposal? I would have loved a friendly and correct answer and someone who helps me to find the best offer that suits me. I felt completely pushed with my back against the wall and not respected as a paying customer.
December 17, 2024
Unprompted review
Reply from lol.travel
Dear customer hello,
we are sorry for the incovenience of seats no more available as you wished. There has been a misunderstanding, our colleagues were talking about refund of the amount you payed for seats, not for the tickets. Anyway we see your request has been solved in the assistance request yuo opened. Do not hesitate to contact us for futher requests. We are at your complete disposal.
Thank you
Best regards
JFGB5A The reservation code given to me does…
The reservation code given to me through the voucher (I didn't receive flight ticket) does not exist within the flight company and I have been told that my departure time will change because of some issues I don't even know about and I have to pay fees for this changes and my flight reservation doesn't exist at the company website and no body replied to my emails . My flight is scheduled for Tuesday 24 December and nothing is clear about. Really i don't know what to do it seems not serious
December 14, 2024
Unprompted review
Reply from lol.travel
Dear customer hello,
thank you for reaching out to us. We would like to inform you that without a reference of your booking we are not able to identify it and assist you. Please give us a reference so that we will be able to help you and solve your request. We suggest you to open an assistance request from you private area if you have not done it yet.
Thank you
lol.travel
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I tried to book a flight yesterday to…
I tried to book a flight yesterday to flight next week and got an error message about my card. I just entered to my bank account and saw that they charged me on the flight that it’s 1500euros BUT I NEVER RECEIVED FLIGHT TICKETS! I need help immediately and can’t get in touch with lol travel
December 6, 2024
Unprompted review
Reply from lol.travel
Dear customer,
we see that you are already in contact with our flight department, please follow their indications.
Thank you
Best regards
Was booking a flight and after filling…
Was booking a flight and after filling everything in "the flight was not availabe anymore".
December 7, 2024
Unprompted review
Reply from lol.travel
Dear Lana, good morning,
we are sorry to hear what you have told us, we would like to clarify that it may be that the selected fare is no longer available so the booking system notifies you of the change.
Please do not hesitate to contact us if you have any questions.
lol.travel
booking a room in Nexthrough Lol.Travel
Our a priori opinion is that il has been easy to book a room through LOL.Travel at Residence Inn by Marriott. Our main concern is that we would like to know wether the price we have paid on line and which is per se reasonable for NY, includes, or not, any other taxes or fees that we could potentially discover when we arrive at the hotel ....
December 6, 2024
Unprompted review
Reply from lol.travel
Dear customer,
good morning.
We would like to thank you for choosing us and for taking the time to share your experience publicly. We are glad that you are satisfied with the service we have provided.
Please open a request to our assistance team and they will reply to all your questions, you can do it through your private area on our site.
Best regards
lol.travel
Contact numbers don't work
I booked flight tickets from lol.travels and LOT website says they do not have a booking to my reference I have been trying to contact lol for an entire day now and their phones don't work. I have paid extra and purchased 24/7 assistance from them but no one yet didn't help me to resolve my problem.
December 4, 2024
Unprompted review
Reply from lol.travel
Dear Customer,
we are sorry for your assessment, we will reply to your report below.
We see that your request for assistance was immediately handled by our operators who, as they told you, had to wait for the airline offices to open for confirmation of what you reported. We see that your booking is regularly active as replied this morning.
Please do not hesitate to contact us for any needs,
thank you
lol.travel
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AIR TICKET
AIR TICKET
Dear Sir/Madam,
I have book a flight on your website since sunday 01.12.2024 and still haven't receive the air ticket. I have call the Airline company and they said that they do not have the flight ticket either. I have already paid on your website and this is very worrying me.
When will i get my flight ticket?
05.12.2024
Update, got my ticket flight! thanks for prompt reply :))
December 1, 2024
Unprompted review
Reply from lol.travel
Dear customer hello,
Once you have made your purchase, you will receive an initial order confirmation to the email address you entered during the booking process.
Our system will automatically email you the ticket document within a few days, in the meantime you can keep your booking confirmation valid.
Thank you
lol.travel
Great, efficient service
I booked a flight on Saturday night to leave for London on Monday with my two children. I was extremely anxious about the booking when my booking reference wasn't working to manage my booking with British Airways. I sent an email to LOL travel (worrying it was a scam) and the escalated my issue and sent me my tickets with correct reference within the hour.
November 30, 2024
Unprompted review
Reply from lol.travel
Dear customer,
good morning.
We would like to thank you for choosing us and for taking the time to share your experience publicly. We are glad that you are satisfied with the service we have provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
I am quite happy with the service
I am quite happy with the service. Time factor appropriate. Moreover it was even weekend 👍🏿
November 23, 2024
Unprompted review
Reply from lol.travel
Dear John,
good morning.
We would like to thank you for choosing us and for taking the time to share your experience publicly. We are glad that you are satisfied with the service we have provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Nice experience
Easy booking process. Wide selection of hotels. Convenient price-quality balance
November 9, 2024
Unprompted review
Reply from lol.travel
Dear Margherita,
good morning.
We would like to thank you for choosing us and for taking the time to share your experience publicly. We are glad that you are satisfied with the service we have provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
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I lost in cabin earphone
I lost in cabin earphone, on fly RIGA - FRANKFRUNKT.
after 5 min when I come back door on gate was closed and Lufthansa people do not help me...
November 5, 2024
Unprompted review
Reply from lol.travel
Dear customer,
we are sorry for your experience, these type of inconveniences depend not on us, yor have to manage it at the airport.
At your disposal, thank you
lol.travel
LOLTRAVEL
Reserve y pagué 2300€ dos vuelos con mi hijo los cuales no me dejaron salir porque tenía 2 escalas europeas y necesitaba visa cosa que al momento de comprar no te informan no hay nada que diga NO PUEDE VIAJAR POR TAL MOTIVO, de echo no entiendo cómo puede venderse algo que no se puede usar, mi destino no requeria visa por tanto si preaentan opciones de escalas no debería presentarse de la manera que no se pueda o permitan usarlas ya que Uds saben de los problemas ya que seguramente no sere la unica persona ESTAFADA buen plan para LOLTRAVEL pero los denunciaré perdí hotel seguro transporte documentos. Un total de 2700€ y reclamas y solo te hablan en italiano
NO COMPREN EN LOLTRAVEL.
I booked and paid €2,300 for two flights with my son, which they did not let me leave because I had 2 European stopovers and I needed a visa, which at the time of purchase they do not inform you, there is nothing that says YOU CAN'T TRAVEL FOR SUCH REASON, in fact I don't understand how You can sell something that cannot be used, my destination did not require a visa, therefore, if they present stopover options, it should not be presented in a way that cannot or does not allow them to be used since you know the problems since I will surely not be the only person SCAMMED. good plan for LOLTRAVEL but I will report them I lost hotel insurance transportation documents. A total of €2700 and you claim and they only speak to you in Italian
DO NOT BUY ON LOLTRAVEL.
November 8, 2024
Unprompted review
Reply from lol.travel
Dear customer we would like you to notice us you PNR in order to identify your booking, anyway for trasparency we would like to share with you that it is clearly written in term and conditions under section travel documents:
It is the consumer's responsibility to ensure that he/she has the identity documents, visas, sanitary requirements valid and necessary to enter the countries covered by the itinerary, it is his/her exclusive responsibility to respect all of the laws and regulations of the departure, transit and arrival nations. lol.travel declines any responsibility for problems arising from a consumer's failure to respect any of these requirements.
We remain at your disposal,
thank you
lol.travel
Made a mistake on booking and I…
Made a mistake on booking and I requested for a refund on which I got money back without any complications.
I gave 5 stars 🌟 on that
October 27, 2024
Unprompted review
Reply from lol.travel
Dear customer,
good morning.
We would like to thank you for choosing us and for taking the time to share your experience publicly. We are glad that you are satisfied with the service we have provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
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