lol.travel Reviews 2,356

My flight journey was good but my luggage experience was bad. The locks were broken, the zip was broken and since it was a hard case bag the sides were all punched in. Once I reach home I will know what’s been missing.

Easy Booking and customer care.
I booked a flight for my husband. It was easy. A month later, when He was near to fly we couldn’t find the mail with the ticket. I called the customer service and they send us a copy in few minutes.

In March 2024 I had booked a travel to Turkey staying in a hotel booked via lol travel. On the day of departure I collapsed at home and was unable to travel. Lol travel speedily refunded my booking per the terms and conditions and then some. Last month I booked a hotel in Prague with lol whilst waiting for my flight at Luton airport. Their price was considerably cheaper than other operators and the check in process was seamless. Well done and thanks, lol

I can not be more dissapointed..
I have mispelled the name of a passenger when purchasing tickets for a client from the US.

I have contacted the company via e-mail, and requested a change. They let me know it is possible with a 'little' fee of 270€ that, and I quote

"The total cost will be €276.00
The amounts will all be charged to the credit card entered at the time of booking"

I say let's proceed, and I keep on working on different things, forgetting this issue, as in my mind, LOL.TRAVEL will charge me extra and solve the issue.

WRONG

Appearantly, they send me an additional email, this time claiming the payment need to be paid by a different card than the original payment method. WHAT?

"We have sent you a secure link to pay €276.00 with a different card, the link expires in 1 hours."

At this point, it feels like a scam, but can it really be a scam? I gave a benefit of the doubt and wrote to the custumer support again asking for the name change

However this time, they let me know there will also be a penalty fee if I proceed with the name change and I did not agree with accepting the penalty, as the whole fee + penalty + lack of information and responsibility from the lol.travel just seemed disingenuine and unfair.

To this they told me:
Dear client,
we are sorry, but since there are flights in code-share with different airilnes (United and Lufthansa), the name correction is not allowed.

Support did not get back to me afterwards.

I am not only dissapointed, I honestly feel scammed. Lol.travel is unworthy, i wouldn't waste my time and money like this if I knew. I should have checked people's experiences before choosing this company, as there are countless situations just like mine below.

Easy to buy! Great prices.

Dear lol travel,
A friend of mine booked me a ticket 3 days ago via lol travel, the reservation status is confirmed. Today was issued a voucher not a ticket, with a ticket number though.
I went to the austrian airlines website to find my reservation giving them the ticket number from the voucher you sent me.
And the are saying there is no reservation found
The cost of return ticket is 1500€!
Can I get a valid ticket please asap
I am supposed to fly in 2 days!
Thank you
PS. The copy of this message is sent to lol travel
Update 30/10
Thank you lol travel!
An Austrian Airlines Ticket was issued yesterday
With the possibility to check in
Thank you
The issued is solved.

Useless company. All amendments have to be made to be made manually via email, this is the 21st century how is it not possible to make the change online?

So okay you have to handle the change by email but now they can't take the payment from the same card you paid with. They send a link which expires after 1 hour, which they send in the response to you email that they send when they get round to it, some people have jobs but now dealing with LOL Travel to arrange a simple change of date on the flexible ticket you paid for is now your second job. After you miss the link you call their "24 hour helpline" and just get cut off because there are no agents available seemingly ever. You have now called and emailed but they still spend a whole day without responding and the price has now increased by a third. On top of the €55 admin fee they (not the airline) are charging for wasting your time with this back and forth.

Save your money, save your time, and save your sanity; don't book with a LOL Travel! LOL ;(

lol travel is rubbish company don’t book with them anything services are completely unacceptable and if u ask for refund they making up things I have very bad experience with them

Thank you for your best service. Until next time.

The flights were quite much cheaper than in other places, which made me use this site even though it looked somewhat suspicious. To my surprise, the reservation did not include checked-in luggage even though they promised it would, and the price bumped up 30€ when finalizing the reservation. I hope the actual flights will go ok...

I didn't like the exchange rate when paying for the ticket. I don't think making money with exaggerated exchange rates is a business model I can appreciate.

Seguimos esperando después de más de un mes una devolución de un servicio... esto es lo que me escribieron la segunda vez que reclamamos el servicio:
"Dear customer, We are sorry for the inconvenience. We have already proceeded with the refund of the service for the return flights. At your disposal Best regards Kiara"

Y estamos igual que al principio... por no hablar de que si les llamas por telefono solo hablan italiano o inglés,

Friendly agent and you feel welcome, they are communicating well with the client. i m 100% to use this agent again.

My luggage didn’t arrive

Good accomadation good location central and close to beach, pubs and restaurants reception staff very helpful and friendly appartments cleaned regularly good pool pool bar and restaurant staff very attentive would definitely stay here again

if I ask for help through the monitor, there is no answer
I should go to the back of the aircraft to ask for help
this through the flight from Austrian to Washontion d.c
and from washinton to san diego

the response from servicer is quick and gave me positive answer

Excellent services

Quick response, happy to book with you