It wasn't clear when I booked that the checked luggage isn't included and I needed to add it later for more money.
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Review summary
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Reviews shaping this summary
URGENT – Unable to access booking due to wrong email entered I booked a flight through LOL.travel but accidentally entered a completely incorrect email address, so I cannot access my booking or re... See more
Flight change or cancellation needed numerous exchanges and repetitions. Lol claimed to need to contact the airline company. 55 admin fee from.their side defucted from already tiny refund. Payment did... See more
I had a very disappointing experience with lol.travel. After my flight itinerary was significantly changed, I requested a refund. The airline confirmed that they approved the refund and transferre... See more
Company details
Written by the company
Find out best deals on scheduled flights, hotels, rental cars and enjoy a brand new way to travel
Contact info
Strada Consolare 51/C, 47924, Rimini, Italy
- marketing@lol.travel
- lol.travel
1.9
Poor
2K reviews
Replied to 12% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Positively surprised
Positively surprised with my choice to go with lol travel between many others travel companies put on display for my request. We only see the efficacy of a company when as a customer you face challenges and when the need is answered.
May 20, 2024
Unprompted review
Reply from lol.travel
Dear Sylvie,
thank you for your feedback and for sharing your experience. Our teams are constantly working to give our customers the best experience possible. We are happy that you are satisfied with your experience with us and the service offered. We hope to see you soon on lol.travel!
Do not hesitate to contact us for any need.
Thank you
lol.travel
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Reply from lol.travel
Dear customer,
thank you for your feedback and for sharing your experience. Our teams are constantly working to give our customers the best experience possible. We are happy that you are satisfied with your experience with us and the service offered. We hope to see you soon on lol.travel!
Do not hesitate to contact us for any need.
Thank you
lol.travel
Everything was easy to understand and…
Everything was easy to understand and simple to to use
May 17, 2024
Unprompted review
Reply from lol.travel
Dear customer,
Thank you for your feedback and for sharing your experience. Our teams are constantly working to give our customers the best experience possible. We are happy that you are satisfied with your experience with us and the service offered. We hope to see you soon on lol.travel!
Do not hesitate to contact us for any need.
Thank you
lol.travel
For booking there were a lot of hidden…
For booking there were a lot of hidden charges. However it was easy to navigate around. We got worried after as we found some posts saying it was a scam ? Would be nice to verify ?
May 16, 2024
Unprompted review
Reply from lol.travel
Dear customer hello,
thank you for reacing out to us. We are a serious and reliable online travel agency, our teams are constantly working to give our customers the best experience possible. We see no requests unsolved opened by you, if you need assistance from us just open an assistance request from your private area on lol.travel and we will assist you.
At your disposal,
thank you
Website easy to navigate
Website easy to navigate. Best price for the hotel I was looking for. Booking process was easy.
May 14, 2024
Unprompted review
Reply from lol.travel
Dear Mayela,
Thank you for your feedback and for sharing your experience. Our teams are constantly working to give our customers the best experience possible. We are happy that you are satisfied with your experience with us and the service offered. We hope to see you soon on lol.travel!
Do not hesitate to contact us for any need.
Thank you
lol.travel
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You are not responsive to our email
You are not responsive to our email. I want to cancel my booking yet you are not responding
May 1, 2024
Unprompted review
Reply from lol.travel
Dear Mike,
we're sorry to hear about your review, as we work hard every day to provide our customers with the best possible experience.You requested cancellation and our colleagues from flight department have replied to you giving you conditions of the fare you bought.
Once you have chosen not to cancel you decided to keep your reservation as it was.
We have assisted you, if you need any other information we remain at your disposal,
thank you!
lol.travel
Great after sales service
Great after sales service. Very helpful and professional.
April 23, 2024
Unprompted review
Reply from lol.travel
Dear Arturo,
Thank you for your feedback and for sharing your experience. Our teams are constantly working to give our customers the best experience possible. We are happy that you are satisfied with your experience with us and the service offered. We hope to see you soon on lol.travel!
Do not hesitate to contact us for any need.
Thank you
lol.travel
Hidden cost
It offered the cheapest price at Skyscanner. However, when I was booking the tickets and about to pay, there was a sudden 260 euros increase in the price as "management fees". I then aborted the purchase. I hate hidden costs.
April 21, 2024
Unprompted review
Reply from lol.travel
Dear Virginia,
we're sorry to hear about your review, as we work hard every day to provide our customers with the best possible experience. In addition to the final price of the flight, the total price of the booking includes the selected services and any handling fees. The handling fee is always indicated in full before the purchase is finalised.
At your disposal,
thank you
lol.travel
Scammers
Scammers. They will change your trip without notifiying
And they have hidden fees
April 20, 2023
Unprompted review
Reply from lol.travel
Dear user,
we're sorry to hear about your review, as we work hard every day to provide our customers with the best possible experience. In addition to the final price of the flight, the total price of the booking includes the selected services and any handling fees. The handling fee is always indicated in full before the purchase is finalised.
At your disposal,
thank you
lol.travel
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Good experience, just some items to improve in the customer experiencie
Initially my experience was a but scary because I bought my ticket and the booking reference sent via email didn't match with the airlines but if you actually create your account into lol.travel's portal you'll find your booking reference that matchs the airline. It's just a matter of improving their UX when sending confirmation emails.
Besides that, I could fly and everything was good.
The other pain I had is that, I paid for a FLEXIBLE GUARANTEE TICKET but it's kind of useless because when I was trying to use it, I should still pay a lot which was not super clear when buying.
My bad experience on that end, is that I followed the steps that were in the terms and conditions and sent 7 different emails through their customer support form and didn't work. But then I could open a different case through their site's customer support (not through the portal) and I could receive a quick response from the team.
So I'd say I can trust this company but they just need to improve the user experience and references to make the customers feel safe and understand that normally people pays too much for flights to not feel safe when something is needed.
Thanks.
April 18, 2024
Unprompted review
Reply from lol.travel
Dear Victoria,
thank you for your evaluation and suggestions, we appreciate it. We would like to clarify that we send via email our pnr and the one of the airline, it is stated in private area on our site. There are both our booking reference and the one of the airline, it is also stated the usage of the airline PNR. About FLEXIBLE GUARANTEE TICKET as stated in T&C cover the penalty fee so you won't pay it, but fare difference and management fee needs to be paid.
We remain at your disposal for any explanation needed,
thank you
lol.travel
I booked from lol.travel website was easy
I booked from lol.travel website was Very easy to book and I hope everything will be fine with my trip.
April 19, 2024
Unprompted review
Reply from lol.travel
Dear customer,
thank you for your evaluation and for sharing your experience. Our teams are constantly working to offer our customers the best possible experience. We are very happy that you are satisfied with your experience with us and the service provided. We hope to see you soon on lol.travel!
Please do not hesitate to contact us if you have any needs.
Thank you
lol.travel
reservation for a flight
On April 6, I made a reservation for a flight, which was very expensive. However, to this day, I have not received my ticket or any update on the status of my reservation. I have reached out for assistance but have yet to receive a response. I really hope this is not a scam. I am waiting for your prompt reply.
April 6, 2024
Unprompted review
Reply from lol.travel
Dear customer,
we are pleased to inform you that we have received your booking and it is confirmed. Our system will automatically send you the ticket, within few days. Please keep your booking confirmation till the ticket is sent.
Feel free to contact us for further information
Best regards
lol.travel
This is a SCAM or something
This is a SCAM or something. We booked 2 tickets more than a moth ago and they still haven't arrived. Where are they? We paid 600 eye for two tickets for Crete snd we have planned a whole friend trip and this is so disappointing and decussating that this can happen. Its either a refund or something !!
February 14, 2024
Unprompted review
Reply from lol.travel
Dear customer,
we are very sorry for your review. Please let us your booking reference so that we can investigate your specific case further.
We remain at your disposal,
Thank you.
lol.travel
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Crooks
Crooks! I was booking a flight for 3, as I entered all names and credit card info and click "confirm" button a pop-up appeared: "the price is no longer available, the new price is ..." - over 300€ higher. Of coure I refused to go on. Scammers!
April 5, 2024
Unprompted review
Reply from lol.travel
Estimado cliente,
lamentamos su valoración.
Durante el proceso de reserva del vuelo es posible que la tarifa cambie. Dichos cambios son aplicados directamente por el proveedor, por lo que el sistema de reservas le avisa de esta actualización de tarifas en la fase previa al cumplimiento de la obligación de compra.
Lamentamos que la tarifa seleccionada en el momento de la búsqueda ya no esté disponible en el momento de la reserva, sin embargo, en aras de la claridad, cualquier cambio de precio se notifica siempre en un momento anterior a la confirmación de la autorización de pago, en la búsqueda de la máxima protección de los consumidores.
No dude en ponerse en contacto con nosotros para cualquier aclaración necesaria,
Gracias.
lol.travel
Avoid this website
Avoid this website. NEVER process large transactions as it may result into glitching. I booked a ticket from Malta to Shanghai and it costs FORTUNES. The payment didn’t process and I had to contact my bank to stop the card. In my opinion, it’s a scam
April 3, 2024
Unprompted review
Reply from lol.travel
Dear customer,
we are very sorry for your negative evaluation. We are a serious agency with twenty years of experience behind us. From what you report to us, it could be a payment error related to the medium used.
We remain at your complete disposal,
thank you!
lol.travel
Avoid them
Disastrous experience they make you pay 55e of management fees if the company makes any change and they don-t allow you to access your reservation to make any change in order to scam you.
Avoid them
March 20, 2024
Unprompted review
Reply from lol.travel
Dear customer,
we are sorry for your evaluation as we work everyday to ensure our customer better experience possible. We would like to clarify that managment fees are noticed in term and conditions accepted when booking and they are appliee when no suitable alternative is given and our flight department search for an alternative for you. If you would like to give us your pnr we would be more than happy to check your specif case deeply.
At your disposal,
thank you
lol.travel
Avoid this company at all costs
Avoid this company at all costs. They will charge you more than the ticket's price displayed. *The price of the ticket was unchanged *even after hours after purchasing)
March 27, 2024
Unprompted review
Reply from lol.travel
Dear Irina,
we are sorry for your evaluation. The amount charged corresponds exactly to the cost of the tickets shown and accepted at the time of booking.
We remain at your complete disposal for any clarification needed,
thank you
lol.travel
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Don't buy with them
Their form in the website doesn't work. The telephone always says "all of our agents are busy" and then they hung up. Also, they will never give you back the money in case of illness.
March 25, 2024
Unprompted review
Reply from lol.travel
Dear Sergio,
we apologise for the technical inconvenience at this time, we are aware of it and our technicians are working to solve the problem in the reserved area.
In the meantime, I suggest you open a ticket from the form on the contact page: https://www.lol.travel/it/assistenza.
If you have opened it and would like to give us a reference we could check your request and understand what type of issue you faced.
We are at your complete disposal,
lol.travel
Avoid
Avoid, they add hidden fees at final step. Unfair and untrustable company.
March 21, 2024
Unprompted review
Reply from lol.travel
Dear customer,
we are sorry for your evaluation. We would like to clarify that there are no hidden costs, all costs all clearly displayed during booking process. We are at your disposal for any clarification needed.
At disposal,
lol.travel
Check your currency before purchasing!!!
Clicked a link to a promotion which took me to Lol.travel.
When I was satisfied with the offer I moved to purchase the ticket. For some reason, and I'm not saying that it was lol.travel's mistake, but the currency changed to euro without any request or clear indication! Needless to say I spent money I didn't have...
I immediately e-mailed and requested a cancelation and a refund. Explaining my situation in detail. They then replied asking me to explain the situation in detail.... which I did again. I then later received an email which stated that I should confirm my decision and that I have till 7pm Italian time to do so... This was at 11 pm Italian time.
I was very emotional and frustrated by how they could feel justified by giving such a small window which they claimed was 24hours for such a weighted decision.
After nagging they agreed to: "We inform you that cancellation of your ticket outbound + inbound, before departure*, is possible with a penalty of € 92.00 for every adult passenger (2) + € 55.00 for our management fees)
I know to some people this isn't much but my country that's almost a months rent....
March 13, 2024
Unprompted review
Reply from lol.travel
Dear Customer,
we are sorry that you had not a good experience with us.
Regarding your request we inform you that on our site it is possible to select the currency with which you want to make the payment. If the preferred currency is not available, payment is made in Euros as showed.
The email you received in the afternoon stated that you had to confirm your decision by 19:30pm Italian time, you answered the day after so we had to follow the rules of your ticket as it was written in the e-mail. Once you have confirmed the cancellation
we immediately proceed with refund.
At your disposal,
thank you
lol.travel
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