London appliances were beyond fantastic, I usually use my kitchen supplier / builders merchants to supply all of my appliances. This time I thought I would try and save some money and try th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Londonappliances
Written by the company
About us
For over 20 years Londonappliances have delivered electrical goods to over 100,000 satisfied customers, being in London gives us the edge when it comes to a speedy service, not only are we quick but we offer quality goods at great prices. Many retailers attempt to wow their clientele with cheap prices. Well, we offer great prices accompanied with a fantastic service.
Expert Installation
We offer Expert installation services the very next day for all home appliances, from Gas Cookers to Built-in Appliances we’re able to have your appliance fitted and running on a day of your choosing 7 days a week.
Being London’s largest retailer of home appliances means we stock a massive amount and variety of stock; we know how important a quick service is that’s why we’re able to offer next day delivery for orders before 9pm.
Knowledgeable staff
Safe to say, our staff know everything about appliances from dimensions to the quality of any home appliance. Being centred in London allows us to know how awkward some kitchens can be, we also understand how popular built-in appliances are in London, we can professionally install integrated units with ease and always upon delivery.
We know London.
Not every delivery is easy. All of our drivers are trained to be able to go up to the 4th floor without a lift, meaning we can offer a service no one else is willing to do. No lift, no problem!
Speedy Service
We’ve kept our customer base within one city, this means we’re always around the corner. We’ve got the edge when it comes to a quick service.
Our commitment to you
We're working constantly to ensure all prices listed on our site are the best, this may not always be the case which is why we are happy to price match all legitimate competitors. We offer an excellent service whilst maintaining the best price, Communication is key, we make sure to update yourself on every step leading to your delivery.
Contact us
For sales and enquiries give us a call on 02030519780 for customer service you can call our team on 02077391004, or should you wish to see us in person visit our main branch or depot, 334 Bethnal green road E2 0AG or 28 Fowler road IG6 3UT respectively.
Feel free to send us an email on info@londonappliances.com to answer all queries.
Contact info
Radiant House, Fowler Road, IG6 3UT, London, United Kingdom
- 02030519780
- info@londonappliances.com
- londonappliances.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A company that does what it promises.
I had ordered a washing machine from a well-known name and had the delivery cancelled by them TWICE. I ordered from London Appliances at mid-day on Friday, by phone and told them that my flat was 4th floor with no lift. The machine arrived on Monday was carried up all the stairs and installed with no issues whatsoever. Thank you!
Efficient and on time.
London appliances - hassle free and very knowledgeable
London appliances were beyond fantastic, I usually use my kitchen supplier / builders merchants to supply all of my appliances. This time I thought I would try and save some money and try these guys.
Being a developer I usually don't have the time to shop around to find the best pricez
i spoke to Jordan from the start and he was extremely helpful. Took all the hassle out of navigating model numbers and different specs.
He Went away and beat an already competitive price and saved me even more money.
These guys blow any other competition out of the water!
Good price and service
It was easy to find the appliance I was looking for and the price was excellent. Delivery and installation was quick and smooth too.
Extremely efficient and speedy service!
Extremely efficient and speedy service!
Ordering process was straight forward
Delivery information and updates were great
Amazing store
Amazing store, Guys are always happy to go above and beyond to get the appliance to where it needs to go. Been buying my appliances here for years and never had any issues.
Worst customer service, worst experience
I am utterly disappointed with both the Bosch and London Appliances. After spending over £700 on what I thought would be a reliable appliance, it failed just two weeks after delivery. The fridge is buzzing, but it doesn’t cool at all, leaving us without fresh food, which is especially challenging with a 2 years child at home.
I’ve reached out to Bosch, and they informed me that it could take about two weeks to send an engineer, which is completely unacceptable for such a vital appliance. Meanwhile, London Appliances has been of no help, passing me back and forth between them and the manufacturer. It’s been a week now, and we’re still waiting for a resolution.
This experience has been incredibly frustrating and disappointing. I initially wanted just a repair, but now I’m demanding a full refund. I cannot recommend Bosch or this retailer to anyone.

Reply from Londonappliances
Great service
Prompt attendance. Friendly and professional. Did an efficient job repairing my dishwasher and provided good advice.
I am very pleased overall.
Helped me purchase all my commercial…
Helped me purchase all my commercial appliances. Delivered next day without any hassle. Thanks Guys!
Good service
Good service
Ordered a fridge
I'm on the 4th floor and they delivered no drama
I hate John Lewis
Not just good service but good advice
Not just good service
But good advice as well
I didn't feel like I was being made to spend more money
Over the phone, the sales advisor actually guided me to a similar product £200 cheaper
Now that is good service 👏
Rubbish customer service
Ordered Bosch washing machine, received message
at 11.45 p.m. to say delivery would be between 3.00 and 7.00 following day. Cancelled plans with family
to wait in. Delivery didn’t arrive. Another message following evening 11.45 p.m.said delivery up to 3.00 p.m. I could not be in, had other arrangements for next few days so cancelled machine with promise of money back. Phoned when money not returned, promised to be in bank by following Monday, after three weeks still waiting. Phoned again to be told
accounts to be Contacted for ARN number to supply
to bank would phone back p.m. no phone call.
My Advice Don’t order from this company.
UPDATE
After several phone calls and calls to bank have finally received refund on 22/11/20. Sales Manager very helpful and found refund had not been given due to
machine not having been cancelled on paperwork.

Reply from Londonappliances
Thank you alot for your support and…
Thank you alot for your support and reliable service, Affordable prices and helpful advice

Reply from Londonappliances
Excellent all round experience
Excellent prices, service enquiries and removal of old appliance, installation of the new one was amazingly quick clean and efficient. Delighted!

Reply from Londonappliances
Faulty fridge freezer...was it really new or reconditioned?
We bought a brand new NEFF fridge freezer to replace our old one. We bought it from London Appliances and installed it ourselves ...basically just plugging it in.
It is rated at 35 decibels but we were shocked to hear it so loud we started to turn it off at nigh time. It was also vibrating and we found ourselves opening the fridge freezer door to move around dishes which were rattling. Dealing with London appliance company was a nightmare and eventually we managed to get them to take it back but we had to quote and rely on our consumer rights...it was a nightmare and we would never deal with this company again.
We bought Liebherr instead our new Liebherr fridge freezer and were only able to hear it for a few hours until the freezer got started......now we cannot hear it at all and you would wonder if it is even plugged in.... :) but it is working perfectly.....it has DUO technology and this is what makes the difference. We never even hear the compressor starting up or switching off so I have no idea how they managed such fantastic technology. We will always buy Liebherr from now on. Company was very professional and was easy to deal with.
Londonappliances need to tell the trueth to the customers and improve the customer experience....disgusting experience.

Reply from Londonappliances
⭐️⭐️⭐️⭐️⭐️excellent experience!
⭐️⭐️⭐️⭐️⭐️
I couldn’t be happier with the service I received! A truly professional team that goes above and beyond to ensure customer satisfaction. They didn’t hesitate to do the impossible just to make sure everything was perfect.
The product quality is excellent, and the delivery was handled with great care — even though the location was a bit complicated, they found the best solution without causing any damage to the fridge or inconvenience to me.
I highly recommend this company with all my heart! I will definitely come back every time I need to buy something — they’re the only ones I’ll go to from now on.

Reply from Londonappliances
Great Service from London Appliances
Unfortunately our 7 year old Miele washing machine was not economical to repair and we needed a replacement machine quick. We ordered a Bosch complete with a 5 Year Guarantee from London Appliances and it was delivered 2 days later. The two guys who delivered and installed it were very tidy and efficient. Thank you

Reply from Londonappliances
Apologies for previous one star review
I wrote a review giving this company a one star as delivery didn’t arrive with no communication as to why.
I have since found out driver had serious accident and is in hospital but too late to inform me. I have been unable to remove my negative review so send my sincere apologies and best wishes to the driver. I have been offered delivery for the following day

Reply from Londonappliances
Super service, price and quality
We’ve bought a couple of appliances from London Appliance and the service is exceptional. No stress! Best appliances at the best prices.

Reply from Londonappliances
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







