Londonappliances Reviews 

730
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and quick, efficient delivery services that arrive right on schedule. People often mention that the professional team goes above and beyond to install appliances smoothly, even in homes with very tight spaces. Buyers also appreciate the clear guidance provided when selecting energy efficient items for their kitchens. However, some customers also noted frustrating issues with delayed deliveries or receiving faulty products that required lengthy replacements. A few other people also felt that customer support was unhelpful and unresponsive when trying to resolve urgent appliance problems.

What people talk about most

Service

Consumers find service to be positive, highlighting outstanding support from start to finish with... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, professional, and friendly... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders often arrive promptly and on... See more

Product

Reviewers highlight ambiguous aspects of product quality, with some customers praising the high quality and... See more

Customer service

Customers had ambiguous experiences with customer_service. Many reviewers praised the prompt, knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

London appliances were beyond fantastic, I usually use my kitchen supplier / builders merchants to supply all of my appliances. This time I thought I would try and save some money and try th... See more

Rated 5 out of 5 stars

Excellent service from start to end. We were desperate to get our American fridge freezer delivered and installed in our basement flat. Other companies rejected our order. After an online video assess... See more

Rated 5 out of 5 stars

These guys were absolutely amazing. Answered the phone super-quick, called me back, made excellent recommendations, delivered next day, on time as they said they would. I had to replace a very old int... See more

Rated 5 out of 5 stars

Saj and Zunayre delivered my washing machine and were so friendly and helpful. After a very bad experience with another company (who's delivery person made me cry!) and all other companies refusing to... See more


Company details

  1. Appliance Store
  2. Electronics Company
  3. Electronics Store

About Londonappliances

Written by the company

About us


For over 20 years Londonappliances have delivered electrical goods to over 100,000 satisfied customers, being in London gives us the edge when it comes to a speedy service, not only are we quick but we offer quality goods at great prices. Many retailers attempt to wow their clientele with cheap prices. Well, we offer great prices accompanied with a fantastic service.


Expert Installation

We offer Expert installation services the very next day for all home appliances, from Gas Cookers to Built-in Appliances we’re able to have your appliance fitted and running on a day of your choosing 7 days a week.



Being London’s largest retailer of home appliances means we stock a massive amount and variety of stock; we know how important a quick service is that’s why we’re able to offer next day delivery for orders before 9pm.


Knowledgeable staff

Safe to say, our staff know everything about appliances from dimensions to the quality of any home appliance. Being centred in London allows us to know how awkward some kitchens can be, we also understand how popular built-in appliances are in London, we can professionally install integrated units with ease and always upon delivery.


We know London.

Not every delivery is easy. All of our drivers are trained to be able to go up to the 4th floor without a lift, meaning we can offer a service no one else is willing to do. No lift, no problem! 


Speedy Service

We’ve kept our customer base within one city, this means we’re always around the corner. We’ve got the edge when it comes to a quick service.

Our commitment to you

We're working constantly to ensure all prices listed on our site are the best, this may not always be the case which is why we are happy to price match all legitimate competitors. We offer an excellent service whilst maintaining the best price, Communication is key, we make sure to update yourself on every step leading to your delivery.

Contact us

For sales and enquiries give us a call on 02030519780 for customer service you can call our team on 02077391004, or should you wish to see us in person visit our main branch or depot, 334 Bethnal green road E2 0AG or 28 Fowler road IG6 3UT respectively.

Feel free to send us an email on info@londonappliances.com to answer all queries.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

730 reviews

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No recent history of asking for reviews

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Replied to 89% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(730)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

A company that does what it promises.

I had ordered a washing machine from a well-known name and had the delivery cancelled by them TWICE. I ordered from London Appliances at mid-day on Friday, by phone and told them that my flat was 4th floor with no lift. The machine arrived on Monday was carried up all the stairs and installed with no issues whatsoever. Thank you!

December 8, 2025
Unprompted review
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Rated 5 out of 5 stars

London appliances - hassle free and very knowledgeable

London appliances were beyond fantastic, I usually use my kitchen supplier / builders merchants to supply all of my appliances. This time I thought I would try and save some money and try these guys.

Being a developer I usually don't have the time to shop around to find the best pricez

i spoke to Jordan from the start and he was extremely helpful. Took all the hassle out of navigating model numbers and different specs.

He Went away and beat an already competitive price and saved me even more money.

These guys blow any other competition out of the water!

October 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing store

Amazing store, Guys are always happy to go above and beyond to get the appliance to where it needs to go. Been buying my appliances here for years and never had any issues.

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service, worst experience

I am utterly disappointed with both the Bosch and London Appliances. After spending over £700 on what I thought would be a reliable appliance, it failed just two weeks after delivery. The fridge is buzzing, but it doesn’t cool at all, leaving us without fresh food, which is especially challenging with a 2 years child at home.
I’ve reached out to Bosch, and they informed me that it could take about two weeks to send an engineer, which is completely unacceptable for such a vital appliance. Meanwhile, London Appliances has been of no help, passing me back and forth between them and the manufacturer. It’s been a week now, and we’re still waiting for a resolution.
This experience has been incredibly frustrating and disappointing. I initially wanted just a repair, but now I’m demanding a full refund. I cannot recommend Bosch or this retailer to anyone.

November 24, 2025
Unprompted review
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Reply from Londonappliances

Hiya, Thank You for your review. We have no record of any complaint from yourself. Please kindly send your complaint, including your order number to cs@londonappliances.com
Thank You, London Appliances Team

Rated 5 out of 5 stars

Great service

Prompt attendance. Friendly and professional. Did an efficient job repairing my dishwasher and provided good advice.
I am very pleased overall.

November 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Not just good service but good advice

Not just good service
But good advice as well
I didn't feel like I was being made to spend more money
Over the phone, the sales advisor actually guided me to a similar product £200 cheaper
Now that is good service 👏

November 22, 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish customer service

Ordered Bosch washing machine, received message
at 11.45 p.m. to say delivery would be between 3.00 and 7.00 following day. Cancelled plans with family
to wait in. Delivery didn’t arrive. Another message following evening 11.45 p.m.said delivery up to 3.00 p.m. I could not be in, had other arrangements for next few days so cancelled machine with promise of money back. Phoned when money not returned, promised to be in bank by following Monday, after three weeks still waiting. Phoned again to be told
accounts to be Contacted for ARN number to supply
to bank would phone back p.m. no phone call.
My Advice Don’t order from this company.
UPDATE
After several phone calls and calls to bank have finally received refund on 22/11/20. Sales Manager very helpful and found refund had not been given due to
machine not having been cancelled on paperwork.

October 25, 2025
Unprompted review
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Reply from Londonappliances

Dear Dorothy Ellen,

Thank you for your message, and I’m very sorry to hear about the experience you’ve had.

I have requested your information through Trustpilot so that we can locate your order details securely. Once we receive your information, we will contact you directly to resolve this matter as quickly as possible.

We apologise for the delays and inconvenience caused, and we will ensure your refund and any missing updates are handled urgently.

Thank you for your patience, and we look forward to getting this sorted for you.

Kind regards,
Cath
Customer Support Team

Rated 5 out of 5 stars

Thank you alot for your support and…

Thank you alot for your support and reliable service, Affordable prices and helpful advice

November 11, 2025
Unprompted review
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Reply from Londonappliances

Thank you so much, Rafiq, for your kind words and great feedback!
We really appreciate your support and are glad to hear you found our service reliable, our prices affordable, and our advice helpful.

If you ever need anything in the future, we’re always here to help!

Thank you again for choosing us. 🙏

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Rated 5 out of 5 stars

Excellent all round experience

Excellent prices, service enquiries and removal of old appliance, installation of the new one was amazingly quick clean and efficient. Delighted!

November 11, 2025
Unprompted review
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Reply from Londonappliances

Thank you so much, Heather, for your wonderful review!
We’re delighted to hear you were happy with our prices, service, and the smooth removal and installation process. It’s great to know everything was quick, clean, and efficient for you.

We truly appreciate your support and are always here if you need anything in the future!

Rated 1 out of 5 stars

Faulty fridge freezer...was it really new or reconditioned?

We bought a brand new NEFF fridge freezer to replace our old one. We bought it from London Appliances and installed it ourselves ...basically just plugging it in.
It is rated at 35 decibels but we were shocked to hear it so loud we started to turn it off at nigh time. It was also vibrating and we found ourselves opening the fridge freezer door to move around dishes which were rattling. Dealing with London appliance company was a nightmare and eventually we managed to get them to take it back but we had to quote and rely on our consumer rights...it was a nightmare and we would never deal with this company again.
We bought Liebherr instead our new Liebherr fridge freezer and were only able to hear it for a few hours until the freezer got started......now we cannot hear it at all and you would wonder if it is even plugged in.... :) but it is working perfectly.....it has DUO technology and this is what makes the difference. We never even hear the compressor starting up or switching off so I have no idea how they managed such fantastic technology. We will always buy Liebherr from now on. Company was very professional and was easy to deal with.
Londonappliances need to tell the trueth to the customers and improve the customer experience....disgusting experience.

October 13, 2025
Unprompted review
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Reply from Londonappliances

Thank you for your feedback, and we’re sorry to hear about the difficulties you experienced.

After the appliance was returned to us, we inspected it thoroughly and confirmed that the issue was caused by incorrect installation rather than a fault with the fridge freezer itself. Integrated appliances in particular require precise installation, as any incorrect fitting or alignment can cause vibration, noise, or rattling.

We always aim to provide clear guidance and support to our customers, and we’re sorry that your experience did not reflect the level of service we strive for. We appreciate your comments and will use them to continue improving our communication and customer experience.

We’re glad to hear you’re happy with your new appliance, and we wish you all the best.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️excellent experience!

⭐️⭐️⭐️⭐️⭐️

I couldn’t be happier with the service I received! A truly professional team that goes above and beyond to ensure customer satisfaction. They didn’t hesitate to do the impossible just to make sure everything was perfect.

The product quality is excellent, and the delivery was handled with great care — even though the location was a bit complicated, they found the best solution without causing any damage to the fridge or inconvenience to me.

I highly recommend this company with all my heart! I will definitely come back every time I need to buy something — they’re the only ones I’ll go to from now on.

November 8, 2025
Unprompted review
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Reply from Londonappliances

Thank you so much for your amazing ⭐️⭐️⭐️⭐️⭐️ review!
We’re genuinely delighted to hear how happy you are with our service.

Our team always aims to go the extra mile, and it’s wonderful to know their effort made such a positive difference — especially with a challenging delivery location. We’re glad everything went smoothly and that you’re pleased with the product quality as well.

Your recommendation means a great deal to us, and we truly appreciate your trust. We’ll be here whenever you need anything in the future — it’s a pleasure to have you as a valued customer!

Rated 5 out of 5 stars

Excellent service.

November 5, 2025
Unprompted review
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Reply from Londonappliances

Thank you so much for your kind words!
We’re thrilled to hear you had an excellent experience and truly appreciate your support.

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Rated 5 out of 5 stars

Great Service from London Appliances

Unfortunately our 7 year old Miele washing machine was not economical to repair and we needed a replacement machine quick. We ordered a Bosch complete with a 5 Year Guarantee from London Appliances and it was delivered 2 days later. The two guys who delivered and installed it were very tidy and efficient. Thank you

October 11, 2025
Unprompted review
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Reply from Londonappliances

Thank you so much for your kind words!
We’re thrilled to hear that your Bosch washing machine arrived quickly and that our delivery team provided a tidy and efficient installation.

It’s great to know we could help you get a reliable replacement with a 5-year guarantee, and we truly appreciate your support.

Rated 5 out of 5 stars

Apologies for previous one star review

I wrote a review giving this company a one star as delivery didn’t arrive with no communication as to why.
I have since found out driver had serious accident and is in hospital but too late to inform me. I have been unable to remove my negative review so send my sincere apologies and best wishes to the driver. I have been offered delivery for the following day

November 1, 2025
Unprompted review
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Reply from Londonappliances

Thank you for your kind message and for updating us regarding your previous review.

We completely understand, and there’s no need for apologies — these situations are beyond anyone’s control. Your good wishes for our driver are greatly appreciated, and we’re glad to hear that a new delivery has been arranged for you.

We look forward to completing your delivery and hope you enjoy your new appliance. Thank you again for your understanding and support.

Rated 5 out of 5 stars

Super service, price and quality

We’ve bought a couple of appliances from London Appliance and the service is exceptional. No stress! Best appliances at the best prices.

October 23, 2025
Unprompted review
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Reply from Londonappliances

Thank you so much, Tara!
We’re thrilled to hear that you’ve had a stress-free experience and are happy with both our service and appliances. Your support means a lot, and we look forward to helping you with any future purchases!

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