London Blind Co. Limited Reviews 

131
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, providing friendly guidance, informative advice, and professional assistance throughout the entire selection process. People also deeply appreciate the seamless installation service, noting that the team works efficiently, answers all questions thoroughly, and always leaves the workspace clean. Consumers consistently highlight the superior quality, beautiful appearance, and wide range of custom window products available for their homes. Some reviewers were not happy with minor post-installation corrections or occasional initial order inaccuracies that required extra attention. Others also mentioned occasional minor setup issues with mechanisms or controls that needed to be adjusted.

What people talk about most

Service

Users describe positive interactions with service, highlighting the exceptional professionalism of installers... See more

Staff

Reviewers mention positive feedback about staff, highlighting that consumers experienced friendly,... See more

Product

People report positive experiences with product, frequently praising the excellent quality, durability, and... See more

Quality

Customers expressed great satisfaction regarding the high quality and craftsmanship of the products.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used The London Blind Company 3 times now. First I had white plantation shutters fitted to the main front bedroom window and the living room window, then shutters to a bedroom which was extend... See more

Company replied

Rated 5 out of 5 stars

Excellent Service from choosing the blinds, having the measurements done and installation The shop staff were very informative and helpful, not pushy at all and gave an instant quote. The installati... See more

Company replied

Rated 5 out of 5 stars

My awning arrived in the time scale promised. It cuts out the sun coming in my south facing patio doors beautifully. I had complete confidence in the friendly and experienced team who fitted it.

Company replied

Rated 5 out of 5 stars

Brilliant service. Team were really helpful when we visited their showroom to discuss what we wanted. Our measurements were double checked and the order placed. Blind was custom made for us and fitted... See more

Company replied


Company details

  1. Blinds Shop

Written by the company

We have been here at Long Lane since 1988, and offer a reliable and trustworthy service from this shop/factory location. With the same owner in place, our team is still servicing and looking after blinds that we fitted 30 years ago! Ask your friends, we're confident that you will know someone who's chosen us before.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

131 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(131)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Years of good service


Expert advice. Quick service. Polite and helpful men to fit.
I have recommended them to family and friends.

April 10, 2024
Unprompted review
London Blind Co. Limited logo

Reply from London Blind Co. Limited

Thanks so much for taking the time to make a review, it's very much appreciated

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Rated 5 out of 5 stars

We have been using the London Blind…

We have been using the London Blind Company for over 20 years now and they have always provided excellent service. Over the years we have placed both window and roof blinds throughout our house. They have provided a wonderful bespoke experience, giving us a range of up to date options to meet our requirements and budget. We have always received very swift and responsive aftercare support when required. From our experience this company comes highly recommended.

April 9, 2024
Unprompted review
London Blind Co. Limited logo

Reply from London Blind Co. Limited

Hi Mrs Cocklin!
I remember you from 20 years ago!
Pleased you are still a customer. Thanks for the review. Much appreciated, Gino

Rated 5 out of 5 stars

Excellent, friendly, professional service

The service from start to finish was exemplary! Personal service with small family business feel. Quick appointments to measure up, stuck to timelines quoting then was able to arrange fitting within a couple of days. Phil was friendly and professional. Love the blind, got an electric blind for a sky light, looks really smart and works smoothly and quietly. So pleased we spent the extra for the electric blind, definitely worth it. Thank you Phil, great service. Will definitely be coming back if we need any more.

March 26, 2024
Unprompted review
London Blind Co. Limited logo

Reply from London Blind Co. Limited

We appreciate the time you took to write this review. Thank you!

Rated 4 out of 5 stars

Great, products, service and showroom

I contacted London Blind company after being messed around by Hilary's. They sent someone round within a week to measure up (I have unusual windows) and provide some alternative ideas (I'd never heard of vision blinds or allusion blinds before).

I then went to the showroom (you have to book) to pick colors and materials and discuss options with Phil. I then booked a fitting which was only about 3 weeks after booking.

The only negative was that one of the fitters drilled into the wrong part of a wall, which he promptly filled, but there is minor damage nonetheless (albeit hidden by the blinds).

I ordered 1 vision blind (highly recommend), 1 allusion blind and 1 wooden venetian blind (beware - these are very deep and heavy to pull because it is made from high quality materials - something I hadn't properly considered).

Overall I will certainly use London Blind Co again in the future, far superior to Hilary's at a very reasonable price.

February 24, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and great products

After nearly a year of frustration with another blinds company (their solution was not fit for our needs and caused us serious trouble), my wife and I decided to replace our existing cassetted blockout blind solution. We eventually chose to go with London Blind Company, as on paper their solution would be fit for our purposes.

This turned out to be one of the best decisions we have made.

Phil, Fabio and the entire team at London Blind Company were very helpful and polite throughout the entire process. One of their best attributes was honesty, as they were fully transparent about what their solution would (and also would not) offer us.

The fact that they have a physical showroom was also a big plus, as we could see exactly what we were getting.

Everything went as communicated and planned, with the installation happening exactly on the date and time we booked when we purchased the blinds.

The installers were really professional and polite and did everything we requested when we placed our order. The senior installer, being a former carpenter, was also able to offer us some invaluable insights about how we could potentially enhance our setup in the future, which was very welcome.

Their after-sales service is also great - Phil was again very polite and very quick to assist with a minor issue we had post-installation and the matter was resolved promptly.

Based on our entire experience so far, we feel very confident in our purchase and we definitely recommend London Blind Company.

September 22, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent service

I just wanted to say thank you for the service provided, from the initial quotation/estimate stage to the final installation. We are really happy with the final product, it looks great. The service was professional throughout and the guidance/support provided was really good. We had an idea of what we wanted and we were able to get something that works for the space and looks beautiful.

Thanks again for a great service delivery.

June 7, 2022
Unprompted review
Rated 1 out of 5 stars

Not impressed with lack of customer service

Asked for a quote for some blinds, they said they do not come out, they take our measurements first, give a mid range price based on those measurements and you let them know if you are interested. As we have not seen what the quality of the blinds the quote is for, how can we say whether we are interested or not? We called 2 other companies, one of which is a very well known long standing company, both came out measured up, showed us samples and gave us quotes that were both lower than London Blinds. Not impressed with London blinds. We have ordered from one of the companies who offered a better customer service.

July 26, 2021
Unprompted review

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