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London Rug Company Reviews 

174
•
TrustScore 4 out of 5

3.8

Rug Store
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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality, gorgeous appearance, and lovely fragrances of the items, describing them as perfect additions to their living spaces. Consumers also love the wide product choice available, mentioning that ordering online is simple and shipments usually arrive very quickly and smoothly. Some reviewers were not happy with the delivery experience, explaining that delivery packages sometimes took much too long to arrive, while tracking updates completely stalled, or fulfillment was delayed. Additionally, a few people reported receiving damaged boxes, missing items, or having parcels left unattended outside doors.

What people talk about most

Product

Customers consistently note positive experiences with product, expressing great satisfaction with the quality... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, sharing widely varying experiences regarding... See more

Quality

Customers had positive experiences with quality, expressing delight over the great materials and aesthetic... See more

Order

People report ambiguous experiences with order, reflecting a distinct split among consumers. Some reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just recieved my beautiful defuser. Im trilled with the fragerance.. the london rug Company were so professional and easy to deal with. I look forward to doing business with them again. Yours... See more

Rated 5 out of 5 stars

As usual l have no issues with the diffusers, l love Mila l got it like 3 times. What l dont like is the delivery process, takes too long and there is always an issue with the courier

Rated 5 out of 5 stars

What a gem of a business. I have been looking for a rug for my livingroom for a long time and I came across this one. Goes perfect with my new sofas. The choice is amazing!. There are very few c... See more

Company details

  1. Rug Store
  2. Bedroom Furniture Store
  3. Carpet Store
  4. Decoration and Interior Design Store
  5. Interior Designer
  6. Living Room Furniture Store

About London Rug Company

Written by the company

SHOP LONDON RUG COMPANY CONTACT US FOLLOW US ON INSTAGRAM London Rug Company was formed as a dream collaboration between International Award winning interior designer, Dawn Ward, and one of the worlds most prolific rug manufacturers, Art Carpet.

During Dawns work, creating some of the world’s finest homes and properties, Dawn has designed hundreds of rugs over the years and was delighted to form this partnership in order to bring to the market beautifully design quality rugs at affordable prices.

Contact info

3.8

Great

TrustScore 4 out of 5

174 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.8

All reviews

(174)

32 reviews in the last 12 months

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Rated 3 out of 5 stars

Damaged box

.
It was going to be a Christmas gift but the box was badly damaged.
Love the smell etc and would purchase again.
Just hope the courier takes care with deliveries.

October 27, 2025
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Rated 5 out of 5 stars

Gorgeous Rugs!

The service was flawless and delivery as expected. The quality and aesthetic of the rugs are amazing! We got the HELEN, EMMA and JENNIFER. All 3 are beautiful and elevate our spaces.

October 16, 2025
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Rated 5 out of 5 stars

What a gem of a business

What a gem of a business. I have been looking for a rug for my livingroom for a long time and I came across this one.
Goes perfect with my new sofas.
The choice is amazing!.

There are very few companies out there that have rugs of this quality.
10 out of 10.

October 6, 2025
Rated 3 out of 5 stars

Fabulous rug but not perfect.

Fabulous rug. Looks lovely however it does have loose threads. I contacted the company & have been told to cut them off.
This I is will do but hoping that my rug doesn’t deteriorate in time.
I have deducted stars as these items should be checked before despatch as they aren’t cheap.

September 11, 2025
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Rated 1 out of 5 stars

I am very disappointed in my delivery…

I am very disappointed in my delivery from the London rug company. My parcel was left outside my front door whilst I was in work, only to return home and it had been stolen from my property. I did not agree for the parcel to be left when no one was home. I have been in contact with the company who have been very reluctant and still chasing for a refund on an order I never received. I will definitely not be buying from this company again as I paid a lot for this rug and can not get a refund.

August 26, 2025
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